6/10 Okay
Verified traveler
Business traveler
Dec 4, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I found it frustrating when I entered the room, which was extremely dark, that I couldn't figure out how to turn on the lights. I ran my hands against all the walls and none of the light switches worked. Finally figured out the key needed to be put in the slot to activate lights, but I could barely see that was a thing or how it needed to be done.
Then my shower overflowed because I had never seen a drain cover like that and kept trying to push it down or pull up to get it to drain but it wouldn't. Finally figured out that it rotated sideways, a drain type I'd never seen before.
Finally, I tried to make myself coffee and couldn't get the machine to work. Was unfamiliar with the machine and thought there was something I was doing wrong. Eventually figured out there was a switch on the nearby electrical panel that needed to be activated.
Here's a tip for good customer experience: Make things brain dead simple for customers when they walk into a room that is unfamiliar to them. My first 10 minutes in the room made me frustrated, annoyed, and unable to get my most basic needs met upon entering after a long haul flight.
Put yourself in the customer's shoes.
Verified traveler
Stayed 2 nights in Dec 2024