2/10 Terrible
Allan
Sep 23, 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had an awful stay at not one but two Radisson Blu properties across the street from each other. The first, Kenilworth, had no hot water the first day we checked in after a full day of travel, so we took cold showers before dinner and theater. It was supposed to be fixed but the following morning, again no hot water, cold shower #2. That afternoon, still no hot water so we asked to be moved across the street.
We moved to Tottenham Ct on the second floor, only to discover upon returning that there was no A/C on the entire floor. Mind you no mention from staff upon the change. So we packed up and moved again to the fourth floor where we were promised there would be hot water & A/C... well, it came on for a minute and then shut off with an error message. We had maintenance up to the room three times over the next two days and NEVER got A/C working. So we slept with the single shaft window open and our travel fan. NOT Comfortable.
Finally, the bathroom, with no window, had a towel rack heater that no one seemed to be able to turn off, so yes, generating heat in a room without A/C. Oh yes, also the Do Not Disturb light on the door would not turn on...
What did the staff do for us? ONLY after us complaining and asking multiple times??? One free breakfast and a round of drinks in the bar!!! Hmm, compensation for a miserable $1,200 three night stay??? I DON'T THINK SO. Never again Radisson...
Allan
Stayed 3 nights in Sep 2024