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Royal Lancaster London

5.0 star property

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Photo gallery for Royal Lancaster London

Front of property - evening/night
Creator video
Interior
Daily English breakfast (GBP 35 per person)
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$382
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
Lancaster Terrace, London, England, W2 2TY
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Paddington Central
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Classic Room

Premium bedding, minibar, in-room safe, desk

Classic Room

9.6 out of 10
Exceptional
(52 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Bedroom

9.6 out of 10
Exceptional
(22 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Corner

Premium bedding, minibar, in-room safe, desk

Deluxe Corner

9.0 out of 10
Wonderful
(12 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

8.8 out of 10
Excellent
(10 reviews)
  • 333 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Spires Suite

Spires Suite | Premium bedding, minibar, in-room safe, desk

Spires Suite

  • 505 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Park Suite

Park Suite | Interior

Park Suite

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple

Premium bedding, minibar, in-room safe, desk

Classic Triple

10.0 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Family Suite

Studio Family Suite | Premium bedding, minibar, in-room safe, desk

Studio Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Royal Lancaster London

5-star hotel in London City Centre
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and self parking.
Royal Lancaster London offers 411 accommodations with minibars and safes. Beds feature premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 5-star property consist of a business center, 19 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. This luxury hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Royal Lancaster London is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Island Grill - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Nipa Thai - This restaurant specializes in Thai cuisine and serves dinner only. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 55 per day)
  • Limited onsite self parking

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: GBP 35 per person
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Island Grill
  • Nipa Thai

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Bicycle tours

Family friendly

  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 19 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • In a state park

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per day

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 35 per person
  • Airport shuttle fee: GBP 110.00 per person (one-way)
  • Self parking fee: GBP 55.00 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 75.0 per day
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Lancaster Hotel London
Royal Lancaster Hotel London
London Lancaster
Lancaster London England
Lancaster London Hotel London
Royal Lancaster London
Lancaster London Hotel
Royal Lancaster Hotel
Royal Lancaster London Hotel
Royal Lancaster
Lancaster London
Royal Lancaster London Hotel
Royal Lancaster London London
Royal Lancaster London Hotel London

Royal Lancaster London Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 821 out of 1012 reviews
Rating 8 - Good. 133 out of 1012 reviews
Rating 6 - Okay. 27 out of 1012 reviews
Rating 4 - Poor. 17 out of 1012 reviews
Rating 2 - Terrible. 14 out of 1012 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Takoohi Tina, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doormen - very pleasant and always on duty Luggage porter - nice and friendly Front desk - extremely courteous Concierge- extremely courteous, informative, helpful and friendly Room/bathroom - everything in the room/bathroom very comfortable and pleasant, very clean, of course the room could have been little wider and more drawers in the closet especially for longer stay Some communication issue between front desk and room cleaning staff. We requested blanket instead of duvet but wasn’t changed to blanket. The number of tea, coffee etc. was not the same every day, some days not enough of one type of tea, or not enough coffee and milk, but if we called to request it was delivers very quickly. We will definitely go back to this hotel. Thank you
Stayed 15 nights in Sep 2025

10/10 Excellent

Graham, Coldstream

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and roomy rooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel staff, morning breakfast and evening bar. Need a different restaurant but always great relaxing stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

brian

Stayed 2 nights in Sep 2025

4/10 Poor

Alexa

Stayed 3 nights in Sep 2025

10/10 Excellent

Zhonglei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff with very warm attitude on my request
Stayed 3 nights in Sep 2025

10/10 Excellent

Sabina

Stayed 4 nights in Sep 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Sep 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Susilina

Liked: Cleanliness, property conditions & facilities
Hotel smells so nice.
Stayed 5 nights in Sep 2025

2/10 Terrible

Alejandro

Stayed 1 night in Aug 2025

10/10 Excellent

SHAIMAA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Sep 2025

8/10 Good

margaret

Stayed 2 nights in Sep 2025

2/10 Terrible

Alejandro

Stayed 2 nights in Sep 2025

10/10 Excellent

Marthinus

Stayed 1 night in Aug 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was the friendliest and most helpful we’ve had in London. Excellent location if you want to take the Heathrow Express from Paddington or be near Kensington Park/Hyde Park.
Stayed 1 night in Sep 2025

6/10 Okay

Patrick, Covehead Road

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Wasn’t really overwhelmed though given the price. Room was very small…but had nice view.
Stayed 4 nights in Sep 2025

2/10 Terrible

Nicolla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t believe the price….

I will never use hotel.com again and this hotel. When I made the booking it was from Singapore where I live and make my bookings from. The amount was $600. Suddenly the app has changed and that amount was $600usd despite all my other bookings being in sgd. its fraudulent behaviour and deceitful.
Stayed 1 night in Sep 2025

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Everyone was extremely friendly and very accommodating! Would recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Ibrahim.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Yan

Stayed 2 nights in Sep 2025

10/10 Excellent

Rohan

Very satisfied

Really excellent hotel. Great location. Nice staff. Thank you! Highly recommended. I’d stay there next time in London! Good food options close by.
Stayed 1 night in Aug 2025

10/10 Excellent

Joud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Michael, DYER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here more often.
Stayed 1 night in Aug 2025