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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Lobby
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Staircase
Property grounds

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪14 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.6 out of 10
Good
(41 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(31 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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The price is $120 total
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About this property

Sapphire Hotel

3-star hotel in Hammersmith and Fulham
This smoke-free hotel features concierge services, a computer station, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and safes. LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. A nightly turndown service is provided and housekeeping is offered daily.

Sapphire Hotel features tour/ticket assistance, concierge services, and a television in a common area. A computer station is located on site and wireless Internet access is complimentary.

Sapphire Hotel is a smoke-free property.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 256 out of 1008 reviews
Rating 8 - Good. 314 out of 1008 reviews
Rating 6 - Okay. 200 out of 1008 reviews
Rating 4 - Poor. 109 out of 1008 reviews
Rating 2 - Terrible. 129 out of 1008 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room, comfy bed.
Stayed 1 night in Apr 2025

8/10 Good

Gerome

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities, room comfort
It was a very poor experience. I needed the hotel for just couple of hours as I was there in London for work as a Dj… Tried to call the reception as it says 24h but no one answered. Just to get there and a man in pyjamas open to tell me I had to wait until 11am for early check in and pay £20.. even though I have to go elsewhere because I have to sleep somewhere before my train at 12… they couldn’t be kind enough to issue a refund. Horrible experience felt robbed!
Stayed 1 night in Apr 2025

8/10 Good

Niklas

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Apr 2025

10/10 Excellent

kevin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Really nice hotel good customer service make me very welcome will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

KEVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness
Stayed 3 nights in Apr 2025

8/10 Good

Jon O, Lakeland

Liked: Cleanliness, staff & service
Solid place to stay. Close to the Shepard's bush & Hammersmith tube stations. Also, several grocery options, restaurants, Laundry across the street, & close to Westfield London shopping mall. 12 nights from mid-March 2025. Negatives: It was colder than normal for the time of the year... But never the less, I really could never adjust the heat to put out more. I was kinda freezing at times. The provided hair dryer was used to help with this. Electrical outlets were too scarce & one key location was blocked. There was something broken off obstructing one of the few of these, near the kettle/fridge area, necessitating using one plug for the kettle or for the fridge; but not both at the same time. I talked to the manager about this & he looked at it, but ultimately nothing was ever done about it. Half the lights middle of room were not working. Mirror light not working. No built-in USB ports. Had to buy an adapter for 8 pounds at the Tesco. No towel bars. Wi-Fi was only fair & weak signal at times. Positives: Check-in was easy. Room #63 off of building #37 was tucked in the back, nobody below or above with a patio & a private hidden garden. This was a free upgrade from a more ordinary room. This room was great with lot's of natural light, clean, and quiet. Room had a mini refrigerator & a kettle which is essential as I don't eat out. Bed was comfortable. Sheets & towels were clean. Water was hot. Adjustable hand held shower head is always better than a fixed head.
Stayed 12 nights in Mar 2025

8/10 Good

Mike

Stayed 2 nights in Apr 2025

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Apr 2025

10/10 Excellent

Tomoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが親切で良かった！！

部屋は小さかったですが、ロンドンでこの値段なら相応の価格だと思います。観光のため一日中外に出ていて、寝るためだけに部屋を使っていたので、充分快適でした。 部屋には湯沸かし器、冷蔵庫があって助かりました。お茶やコーヒー、ミルクが使った分は毎日補充されました。タオルも毎日きれいなものに交換してくれました。 充電器のアダプターを忘れたのですが、ホテルのスタッフさんが何度も丁寧に対応してくれて、事なきを得ました。スタッフさんは毎回違う人でしたが、みんな親切で優しかったです。すごく気持ちよく滞在できました。
Stayed 3 nights in Mar 2025

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2025

8/10 Good

oxana

Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The stay was not Nice at all.. There’s No fan in the room and the Bed is not comfortable at all.. above all … Receptionist is not a Nice person .. Very room
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service
Cleaned room daily with fresh towel daily
Stayed 5 nights in Mar 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied guest

Friendly service, clean room suitably appointed given the price I paid. Problem with the drain in the shower which was reported but overall very pleased with my stay.
Stayed 1 night in Mar 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service

Trevligt hotell med viss utvecklingspotential

Trevligt hotell, trevlig personal. Daglig städning med handduksbyte o s v. Bodde i ett enkelrum som var ganska litet men funktionellt så när som på badrummet. Duschkabinen var relativt liten, men det var inga bekymmer att duscha. Däremot sitter toalettstolen på ett sådant sätt att det var nästan som ett yogapass för att gå på toaletten. Jag slog knät i vattenlåset, det satt en hållare för tandborstglas som nästan gick in i överarmen och så vidare. Jag vill poängtera att rummet i övrigt var litet men funktionellt och att jag trivdes på hotellet, men man bör vara medveten om att toaletten är väldigt liten. Att ta bort de oanvända hållarna för tandbortsglas, flytta handfatet närmare duschkabinen och vända vattenlåset åt andra hållet skulle göra underverk.
Stayed 4 nights in Mar 2025

6/10 Okay

James, Perth

Stayed 5 nights in Mar 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Regardless of what people said, it was clean and affordable. Perfect for a budget savvy traveler. Reception was incredibly kind and helpful for early checkin.
Stayed 3 nights in Mar 2025

8/10 Good

Lars

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

m

Stayed 2 nights in Mar 2025

2/10 Terrible

Zane

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Dirty bedsheets with blood on them, fire alarm kept going off during the night, incredibly rude staff. Terrible service and experience
Stayed 2 nights in Mar 2025

8/10 Good

Kristian

Stayed 3 nights in Mar 2025