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Shangri-La The Shard, London

5.0 star property

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Photo gallery for Shangri-La The Shard, London

Indoor pool
Suite (London) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Exterior
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Parking available

Explore the area

Map
31 St Thomas Street, London, England, SE1 9QU
  • Tower of London
    ‪17 min walk‬
  • London Bridge
    ‪20 min walk‬
  • St. Paul's Cathedral
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Shangri-La)

  • 2494 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Westminster)

  • 1334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (London)

  • 1257 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Southwark)

  • 936 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 1 King Bed, City View

  • 505 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Twin Beds, City View

  • 505 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Room King

Premier Shard Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Shard Room King

  • 505 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Iconic City View Room - 1 King

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, City View (Iconic)

Room, 2 Twin Beds, City View (Iconic) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Twin Beds, City View (Iconic)

  • 462 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Twin Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds (Shard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Twin Beds (Shard)

  • 505 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Suite

Premier Shard Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Shard Suite

  • 641 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Iconic Shard Suite

  • 645 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Shard Room - 1 King

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Shangri-La The Shard, London

5-star hotel in London City Centre
An indoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to an indoor pool, Shangri-La The Shard, London provides a sauna, a 24-hour fitness center, and complimentary bicycles. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2335 square feet (217 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Shangri-La The Shard, London is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
TING - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.
GONG - This cocktail bar specializes in Japanese cuisine and serves light fare only. Reservations are required. Open daily.
Bar 31 - This bar specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open select days.
Sky Lounge - This Champagne bar specializes in British cuisine and serves brunch and light fare. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 45 for adults and GBP 22.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • Highchair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 90 per night
Cribs (infant beds) are available for GBP 90 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 45 for adults and GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90 per night
  • Rollaway bed fee: GBP 90 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 800 out of 1005 reviews
Rating 8 - Good. 119 out of 1005 reviews
Rating 6 - Okay. 43 out of 1005 reviews
Rating 4 - Poor. 22 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Simon

Disliked: Staff & service, property conditions & facilities, room comfort
Find somewhere else
Terrible service from check in onwards. Constant unnecessary interruptions. Everything we asked for was a burden to the staff. Prices has gone up, decor, service and friendliness has gone down. Many cheaper and frankly much better hotels now. 5 years ago it was something not anymore
Stayed 2 nights in Dec 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Fantastic stay. Customer service 5*
Stayed 1 night in Dec 2024

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The service and attention to detail is amazing. Ting in reception was excellent when we arrived and again when she recognised us while checking out. It was chosen for location (and a little treat). The views were spectacular!
Stayed 1 night in Dec 2024

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

John Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stunning view Large room with great amenities
Stayed 1 night in Dec 2024

2/10 Terrible

D

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian, Salisbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal touches and attention to detail from all the staff is do impressive. You are really made to feel welcome and valued. The room was excellent with everything you could hope for to compliment the amazing views of London. A great experience I hope we can do again soon time.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an u real great experience. I enjoyed every minute of my stay. Great people and great staff..
Stayed 3 nights in Nov 2024

10/10 Excellent

ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Shangri-La properties never disappoint!
Stayed 2 nights in Nov 2024

10/10 Excellent

Chen

Stayed 1 night in Oct 2024

10/10 Excellent

MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was lovely as you’d expect for what it is, staff were friendly and very helpful, room was lovely and an amazing view of London. Mini bar prices were excessive for what was on offer but that’s your choice to use or not. Spent a lovely weekend celebrating my wife’s 30th birthday gift.
Stayed 1 night in Nov 2024

10/10 Excellent

Farhana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very special, they were happy to arrange an early check in, breakfast was amazing, the views were lovely and it was a great anniversary treat. Thank you!
Stayed 1 night in Nov 2024

10/10 Excellent

stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service all brilliant
Stayed 3 nights in Nov 2024

10/10 Excellent

Jasondeep

Stayed 1 night in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very expensive, but best views you get in London
Stayed 1 night in Oct 2024

10/10 Excellent

Miriam

Stayed 3 nights in Sep 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had the opportunity to stay for 4 nights at the Shanghai-La, The Shard in London, and the experience was truly remarkable. The hotel was stunning. The hotel staff were incredible. We were even upgraded to an Iconic King Room with City View for which we were truly grateful. The view from the room was simply breathtaking, absolutely stunning. The panoramic view over London, whether at sunrise or sunset, is unparalleled. Amazing restaurant with fabulous view. Breakfast at Ting was a perfect start to each day. The buffet was exceptional with plenty of choices, as you would expect from a luxury hotel of this kind. Again we must thank the staff for their attentiveness throughout. We also had the chance to enjoy the spa and pool facilities. A true sanctuary of relaxation. A true sanctuary of relaxation. After a long day of exploring, the pool and the sauna on the upper floors, with its spectacular view over London, was exactly what we needed to recharge. Overall, The Shard is an excellent choice for those who want to experience luxury and sophistication in the heart of London. It’s a place that sets new standards for hospitality and comfort. Highly recommended for anyone looking for an unforgettable experience in the British capital!
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024