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Shangri-La The Shard, London

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La The Shard, London

Indoor pool
Exterior
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Suite (London) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Bar
  • Room service
  • Parking available

Explore the area

Map
31 St Thomas Street, London, England, SE1 9QU
  • The Shard
    1 min walk
  • Bar 31
    1 min walk
  • London Bridge Station
    1 min walk
  • London (LHR-Heathrow)
    55 min drive

Room options

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Shangri-La)

  • 2494 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Westminster)

  • 1334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (London)

  • 1257 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Southwark)

  • 936 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 1 King Bed, City View

  • 505 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Twin Beds, City View

  • 505 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Room King

Premier Shard Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Shard Room King

  • 505 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Iconic City View Room - 1 King

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, City View (Iconic)

Room, 2 Twin Beds, City View (Iconic) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Twin Beds, City View (Iconic)

  • 462 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Twin Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds (Shard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Twin Beds (Shard)

  • 505 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Suite

Premier Shard Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Shard Suite

  • 641 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Iconic Shard Suite

  • 645 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Shard Room - 1 King

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

The Langham, London

Pool
Spa
Pet friendly
Free WiFi
4.8 out of 5, Exceptional, (1000)
The price is $630
per night
$756 total
includes taxes & fees
Jan 1 - Jan 2
The Langham, London

About this property

Shangri-La The Shard, London

5-star hotel in London City Centre
An indoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to an indoor pool, Shangri-La The Shard, London provides a sauna, a 24-hour fitness center, and complimentary bicycles. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2335 square feet (217 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Shangri-La The Shard, London is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
TING - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.
GONG - This cocktail bar specializes in Japanese cuisine and serves light fare only. Reservations are required. Open daily.
Bar 31 - This bar specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open select days.
Sky Lounge - This Champagne bar specializes in British cuisine and serves brunch and light fare. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 47 for adults and GBP 22.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • Highchair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per night
Cribs (infant beds) are available for GBP 75.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 47 for adults and GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 75.0 per night
  • Rollaway bed fee: GBP 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 799 out of 1001 reviews" "
Rating 8 - Good. 120 out of 1001 reviews" "
Rating 6 - Okay. 43 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Guanqun, San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Robert, pearland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip started off in the countryside of London about 2 hours south in Dorset/Dorchester visiting a family member. We made it into London on Monday September 2nd and was greeted by very accommodating door men that quickly secured our luggage and ushered us into the lobby to head to the 35th floor to complete check-in. Check-in was painless and the attendant even followed us to the room and showed us all that we needed to be comfortable with out stay. From the wall to wall windows over looking the skyline of London, to the heated toilet set everything was top notch. We were celebrating our 30th year anniversary and for dinner my wife was not feeling to well during our dinner. We had the pleasure of meeting Alex Paris who was a member of the hotel staff that bent over backwards to try and find something that my wife could eat so that the dinner wasn’t a total waste. They offered to cook things that wasn’t even on the menu to accommodate my wife. The effort didn’t go unappreciated. Our last day there was just a nice as the first because the staff was very attentive even until the moment we left. We can express our gratitude to “The Shard” for making our 30th anniversary so special and we will return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in an amazing hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tristan

Stayed 2 nights in Aug 2024

10/10 Excellent

Kameka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beautiful property. Rooms were nice and spacious. Staff was great and breakfast excellent. Would definitely stay again.
Stayed 8 nights in Aug 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charge for an omelette!! We booked a room with a great B&B deal through Expedia. The room was great, bathroom exceptional sonno complaints which there shouldn't be at this standard of hotel. However in the common parts some issues, and that omelette! Not enough lifts considering reception is on floor 35 (only 2 lifts). We have stayed in Shangri La hotels and similar all over the world and never been told that you can have poached, boiled or fried eggs as part of the breakfast (which is normal) but being told there's a charge for an omelette is disgraceful when one considers the cost for a room etc. at this hotel. Finally the area outside Ting restaurant stunk of fish. Unforgivable in a 5 star property. I certainly won't eat in that restaurant until they sortboutvthe extraction.
Stayed 3 nights in Aug 2024

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How hotels should be
Fantastic stay Room was amazing Sauna is amazing Breakfast was amazing Staff were super attentive and anticipate your needs. How hotels should be
Stayed 1 night in Aug 2024

10/10 Excellent

David, Bangor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, everyone fantastic!
Stayed 2 nights in Aug 2024

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

eldar

Liked: Amenities
Perfect!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just breakfast wasn’t that good and very single thing not included they charge
Stayed 5 nights in Aug 2024

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
5 star property, staff and amenities.
Stayed 3 nights in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, beautifully decorated and appointed
Stayed 3 nights in Aug 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with spectacular views!
Stayed 5 nights in Jul 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Jul 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A chance to splurge in the sky
The big thing about this hotel are the views. Whether its from your room, the lobby, one of the 2 bars or the restaurant, the views are terrific and are what you are paying for. Yes the hotel is now 10 years old and is showing its age in a few places (the odd thing here and there did not work) but you would forgive it anything. And the prices mean that you will be tested for forgiveness. 50 quid for a cocktail is fighting talk. And I thought the "discretionary room cleaning" tip of 40 a day a bit sharp. But treats never seem to come cheap.
Stayed 5 nights in Jul 2024

10/10 Excellent

Claudia

Stayed 1 night in Jul 2024

10/10 Excellent

GREGORY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff..very welcoming, friendly and accommodating..
Stayed 2 nights in Jul 2024

6/10 Okay

Shahdab

Liked: Cleanliness, staff & service
Don't book the iconic city view room if you're planning on getting a bath with a view, this is very conveniently a mark-up item once you've completed your booking. Rooms are nice, Japanese toilets and washrooms are a high standard. Area around the Shard is London bridge, which is famously not terrific as an area, especially as far as safety goes. The hotel will charge you a £200 pre-authorisation as you check in, and there is a bag check and ID check so ensure the name on your booking is the same as your ID. The view is obviously great, but it's a high price to pay specifically for the view. Additionally, I booked on the incorrect date, and neither Expedia nor the hotel were willing to refund the booking or even amend the dates to when I had planned. Which is a pretty big fud especially when you're dropping multiples of thousands of pounds for a few nights. TING Restaurant tasting menu is not great. GONG Bar also not the best cocktails, notably the Applause cocktail (clap for NHS workers) is pretty tone-deaf, but what can you expect of patrons who don't spend their lives with the rest of us on the ground in the real world.
Stayed 1 night in Jul 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service charges
Amazing views but was not happy about service charges for the room and for the breakfast
Stayed 1 night in Jul 2024

6/10 Okay

Anisha

Stayed 1 night in Jul 2024

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Awesome views and top service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the best
The shangrila looked after us for our wedding weekend. We didnt get married there but they still pulled out all of the stops. Their service is top notch. The rooms are fantastic. So quiet too! We will be back for a third time soon.
Stayed 2 nights in Jul 2024