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Sheraton Grand London Park Lane

5.0 star property

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Meeting facility
Restaurant
Exterior
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Club Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Piccadilly, London, England, W1J 7BX
  • Hyde Park
    ‪6 min walk‬
  • Buckingham Palace
    ‪7 min walk‬
  • Piccadilly Circus
    ‪13 min walk‬
  • London (LHR-Heathrow)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Suite, 1 King Bed, Non Smoking

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 1 Queen Bed

  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Suite, 1 King Bed, Non Smoking

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Park View

32-inch plasma TV with digital channels, TV, pay movies

Grand Suite, 1 Bedroom, Park View

  • 770 sq ft
  • Park view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Grand Suite, 1 Bedroom, Non Smoking

  • 1023 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Park View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 1 King Bed, Park View

  • 322 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 1 King Bed

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Park View

Club Suite, 1 Bedroom, Non Smoking, Park View | Living room | 32-inch plasma TV with digital channels, TV, pay movies

Club Suite, 1 Bedroom, Non Smoking, Park View

  • 630 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 2 Twin Beds

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

InterContinental London Park Lane by IHG

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (939)
The price is $315
per night
$378 total
includes taxes & fees
Apr 13 - Apr 14
InterContinental London Park Lane by IHG

About this property

Sheraton Grand London Park Lane

Hotel in London City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center. Housekeeping is available on request.
Sheraton Grand London Park Lane offers 305 air-conditioned accommodations with minibars and safes. 32-inch plasma televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a business center and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers a fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Grand London Park Lane is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mercante Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.
The Palm Court Restaurant - Onsite restaurant. Open daily.
Smith & Whistle Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, German, Greek, Irish, Korean, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (GBP 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Mercante Restaurant
  • Smith & Whistle Bar
  • The Palm Court Restaurant

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1920
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 55 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Self parking fee: GBP 50 per day
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 80.0 per night
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel London Park
Hotel London Park Lane
London Park Hotel
London Park Lane
London Park Lane Hotel
Park Lane Hotel London
Park Lane London
Park Lane Hotel
Sheraton Lane Hotel
Sheraton London Park Lane
Sheraton Lane
London Sheraton
Park Lane Sheraton
Sheraton London Park Lane Hotel England
Sheraton Hotel London
Sheraton London Park Lane
Sheraton Grand London Park Lane Hotel
Sheraton Grand London Park Lane London
Sheraton Grand London Park Lane Hotel London

Sheraton Grand London Park Lane Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 474 reviews
Rating 8 - Good. 136 out of 474 reviews
Rating 6 - Okay. 50 out of 474 reviews
Rating 4 - Poor. 31 out of 474 reviews
Rating 2 - Terrible. 12 out of 474 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great stay, only one issue
Stayed 5 nights in Dec 2024

4/10 Poor

Marcel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Super noisy place
Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well! The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel and great location
the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
Stayed 4 nights in Oct 2024

8/10 Good

james, Ramona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, room size was average to small. Very expensive for a 4 star hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sarah

Stayed 3 nights in Oct 2024

4/10 Poor

Surjit

Stayed 2 nights in Aug 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing hotel, centrally located , loved it!
Stayed 1 night in Jun 2024

4/10 Poor

renee

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
Stayed 2 nights in Aug 2024

10/10 Excellent

Perry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
Stayed 2 nights in Jul 2024

4/10 Poor

james

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kimya K

Liked: Cleanliness
Stayed 5 nights in May 2024

6/10 Okay

Tatjana

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad Hotel review
Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator. They made me wait an hour before I got checked in .
Stayed 7 nights in May 2024

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff!
Stayed 3 nights in May 2024

6/10 Okay

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Frank

Traveled with family
The service and accommodation and facilities were very nice
Stayed 5 nights in May 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 6 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good. I left valuables in the safe and they were quick to contact me so I could return.
Stayed 3 nights in Apr 2024

10/10 Excellent

manlead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Irene

Stayed 4 nights in Apr 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Average and our top floor room was so drafty.
Stayed 1 night in Mar 2024

4/10 Poor

Max

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is exceptional.
Stayed 1 night in Feb 2024

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Elevator
Everything was more than I expected instead of the elevators in the hotel was to scary and all the time not working.
Stayed 6 nights in Feb 2024