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Sofitel London Heathrow

5.0 star property

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Photo gallery for Sofitel London Heathrow

Exterior
Indoor pool
Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Indoor pool
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Parking available
  • Breakfast available
  • Room service

Explore the area

Map
Terminal 5, London Heathrow Airport, West Drayton, England, TW6 2GD
  • Airport Bowl
    ‪7 min drive‬
  • Stockley Park
    ‪9 min drive‬
  • London Motor Museum
    ‪9 min drive‬
  • London (LHR-Heathrow)
    ‪12 min drive‬

Room options

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Classic Twin Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Prestige - with lounge access)

Club Suite, 1 Bedroom (Prestige - with lounge access) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Club Suite, 1 Bedroom (Prestige - with lounge access)

  • 580 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Twin Beds

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Classic Room, 1 Queen Bed

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Room, 2 Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)

Thistle London Heathrow Terminal 5

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.0 out of 5, Very Good, (2252)
The price is $72
per night
$86 total
includes taxes & fees
Feb 25 - Feb 26
Thistle London Heathrow Terminal 5

About this property

Sofitel London Heathrow

5-star hotel in Heathrow Villages
Along with 2 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Sofitel London Heathrow features a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center, 45 meeting rooms, and limo/town car service. Event facilities measuring 32292 square feet (3000 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sofitel London Heathrow is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Vivre - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.
La Belle Epoque - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (GBP 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:30 AM for a fee: GBP 27 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Belle Epoque
  • Vivre

Things to do

  • 24-hour gym
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32,292 square feet of conference space
  • 45 meeting rooms
  • Business center

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 90.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Accor Hotels mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 27.00 per person
  • Covered self parking fee: GBP 40.00 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heathrow Sofitel
London Heathrow Sofitel
London Sofitel
London Sofitel Heathrow
Sofitel Heathrow
Sofitel Heathrow London
Sofitel London
Sofitel London Heathrow
Sofitel London Hotel
Sofitel London Hotel Heathrow
Sofitel London Heathrow Hotel West Drayton
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow West
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow Hotel West Drayton

Sofitel London Heathrow Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2536 out of 4067 reviews
Rating 8 - Good. 836 out of 4067 reviews
Rating 6 - Okay. 389 out of 4067 reviews
Rating 4 - Poor. 151 out of 4067 reviews
Rating 2 - Terrible. 155 out of 4067 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

W M

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good checkin and consierge to our room. We called reception to ask how to turn up the heat as the room was cold. It didn’t work and we ended up putting the robes over us to keep warm. When we left this morning it was warmer in the corridor
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Stayed 1 night in Sep 2024

8/10 Good

Celine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Link to airport we book the hotel during our transit staff team very courteous and great service
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made Heathrow check-in process painless and quick.
Stayed 1 night in Nov 2024

10/10 Excellent

Ruediger

Stayed 1 night in Nov 2024

10/10 Excellent

Mrs Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is lovely. We stay here whenever we fly from terminal 5. Beware though the food and drink at the hotel are pricey.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love staying here
Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight with our new baby boy and the staff and service was fabulous, the cot was also really nice quality. It’s the best place to be if you have an early flights from T5 as you can drop off your bags the nights before and the drop off your room key and walk through to the terminal. Great hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super handy for long layovers
Very good hotel. Very polite and helpful staff. Room super clean. Not well indicated from airport terminal though
Stayed 1 night in Nov 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay before flying
Staff are fantastic and are very helpful. Check in was a breeze and we got a complimentary upgrade to a suite which was fantastic. The ease of getting to departures is great and I would highly recommend staying here the night before you have a flight. Rooms were immaculate and the property is wonderful.
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Stayed 1 night in Nov 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need better power outlets in the room.
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Stayed 1 night in Nov 2024

6/10 Okay

Catherine

Liked: Staff & service, amenities
The bed and linens were very comfortable, and I appreciated the oversized towels.The marble counter in the bathroom could use a good wipe down. There was a long line at check-in at 10 o’clock at night. I am mobility impaired, and there is very limited seating in the lobby. Fortunately, some other guests were very kind told me to go in front of them. The lack of seating in the lobby was an issue again in the morning while I was waiting for the wheelchair from the airport. I recently stayed at the Sofitel at the Athens airport, which really rated five stars, so I expected this hotel to be comparable. The instant coffee in the room was a disappointment.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay before travel, hotel restaurant was very good and reasonable.
Stayed 1 night in Nov 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Had a problem with noise from a big party below our room, but they upgraded us for free to a room on a higher level, which was excellent. Would go for the upgrade for any future bookings.
Stayed 1 night in Nov 2024

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient hotel
Good hotel that is right next to T5, Would stay again, although the reception staff do need to smile more!
Stayed 1 night in Nov 2024

4/10 Poor

Carolyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Victoria

Stayed 1 night in Nov 2024

6/10 Okay

Janette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. However the bar was ridiculously expensive and we felt it was rude to add service charge to drinks bill when the drinks were already hideously overpriced. The restaurant was fine but felt a bit more like a canteen. Enjoyed our meal though and didn’t feel as extortionate as the bar.
Stayed 1 night in Oct 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel while we were in transit
Stayed 1 night in Nov 2024