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Sofitel London Heathrow

5.0 star property

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Photo gallery for Sofitel London Heathrow

Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Indoor pool
Interior
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Parking available
  • Room service
$220
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
Terminal 5, London Heathrow Airport, West Drayton, England, TW6 2GD
  • Airport Bowl
    ‪6 min drive‬
  • Windsor Castle
    ‪11 min drive‬
  • LEGOLAND® Windsor
    ‪14 min drive‬
  • London (LHR-Heathrow)
    ‪6 min drive‬

Room options

View all photos for Classic Twin Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(138 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Prestige - with lounge access)

Club Suite, 1 Bedroom (Prestige - with lounge access) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Club Suite, 1 Bedroom (Prestige - with lounge access)

9.6 out of 10
Exceptional
(9 reviews)
  • 580 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Twin Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Classic Room, 1 Queen Bed

9.2 out of 10
Wonderful
(551 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Room, 2 Double Beds

7.6 out of 10
Good
(17 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, 1 King Bed, Club Lounge Access (with lounge access)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 King Bed, Club Lounge Access (with lounge access)

8.4 out of 10
Very good
(14 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(141 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel London Heathrow

5-star hotel in Heathrow Villages
Along with 2 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Sofitel London Heathrow features a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center, 45 meeting rooms, and limo/town car service. Event facilities measuring 32292 square feet (3000 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sofitel London Heathrow is a smoke-free property.

English breakfasts are available for a surcharge between 5:30 AM and 10:30 AM on weekdays.
Vivre - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.
La Belle Epoque - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (GBP 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday English breakfast available 5:30 AM to 10:30 AM for a fee: GBP 27 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Belle Epoque
  • Vivre

Things to do

  • 24-hour gym
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32,292 square feet of conference space
  • 45 meeting rooms
  • Business center

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 90.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Accor Hotels mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 27.00 per person
  • Covered self parking fee: GBP 40.00 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heathrow Sofitel
London Heathrow Sofitel
London Sofitel
London Sofitel Heathrow
Sofitel Heathrow
Sofitel Heathrow London
Sofitel London
Sofitel London Heathrow
Sofitel London Hotel
Sofitel London Hotel Heathrow
Sofitel London Heathrow Hotel West Drayton
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow West
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow Hotel West Drayton

Sofitel London Heathrow Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2860 out of 4502 reviews
Rating 8 - Good. 935 out of 4502 reviews
Rating 6 - Okay. 405 out of 4502 reviews
Rating 4 - Poor. 151 out of 4502 reviews
Rating 2 - Terrible. 151 out of 4502 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean, comfortable hotel
Stayed 1 night in May 2025

10/10 Excellent

Mandy

Stayed 1 night in May 2025

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Stayed 1 night in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the Terminal
Stayed 1 night in May 2025

8/10 Good

Marvin

Stayed 1 night in May 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, as always. Such wonderful staff, clean rooms, comfortable beds. LOVE this place. It is so easy to get to your terminal from this hotel. Added bonus, Marks and Spencer's is down below if you want to have a light dinner.
Stayed 1 night in May 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was not there long enough to see the oit foors but indide was lovely
Stayed 1 night in May 2025

10/10 Excellent

James

Stayed 1 night in May 2025

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's so convenient being able to just walk into Heathrow Terminal 5 for an overseas flight.
Stayed 1 night in May 2025

10/10 Excellent

Yvonne

Stayed 1 night in May 2025

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Super convenient high end property, immaculate.. The gentleman at check in was fantastic, a real piece of customer service excellence.. As was the guy in the morning who saw me contemplating how I would manage all my bags up the escalator and ran from behind the counter to help. First class as always..
Stayed 1 night in May 2025

2/10 Terrible

caspar

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had a 6 hour window arriving at 11pm and up at 5 to make a plane. I booked the Sofitel at great expense to do this. I specifically called in advance to make sure I could park in the hotel and was told that would be fine. When I got there the barriers told me it was full. There was a huge queue. It took 29 mins to get in. Once in there was a queue for check in at 11.20pm and then the man told me the wrong place to go to find my room. The hotel is laid out oddly so I needed to ask someone for directions. They directed me wrongly. So did the next member of staff. It took me 25 mins of walking heavy cases before I found my room inside which the WiFi didn’t work. This is a beautiful but very badly run hotel. It’s all management. It’s not focussed on the guest experience commensurate with the room rate. Avoid.
Stayed 1 night in May 2025

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were graciously checked in by Ignatius. Our room was very well appointed. Little fridge. Bathrobes. Tub and shower. Very luxurious The only downside is that it isn't really "IN" terminal 5. It was a very long walk from terminal 5 arrivals to finally find the front desk. However, I would wholeheartedly recommend it for an overnight at Heathrow, rather than having to take a bus to a nearby hotel.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mr C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 1 night in May 2025

6/10 Okay

Robina, Beckenham

Stayed 1 night in May 2025

10/10 Excellent

BEATRIZ

Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Good restaurant, comfy beds and very, very convenient right at Heathrow Terminal 5. There's a Sixt rental car pickup and return right there too.
Stayed 1 night in May 2025

4/10 Poor

Jack

Stayed 1 night in May 2025

10/10 Excellent

Lisa

Stayed 1 night in May 2025

10/10 Excellent

Karen Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Clean easy access to Terminal 5

Great Checkin service agent was very friendly, great location and clean
Stayed 1 night in May 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Good airport hotel, we had problems with the shower door
Stayed 1 night in May 2025

6/10 Okay

Mark

Traveled with partner
Disliked: Property conditions & facilities
Ok for an overnight hotel at airport
Stayed 1 night in May 2025