A Disappointing Experience at the Hostel
I recently stayed at this hostel and unfortunately, my experience was far from satisfactory. To begin with, my initial room had no windows, which made the space feel claustrophobic and uncomfortable. I felt like I was in a dungeon rather than a place meant for relaxation.
After expressing my concerns, I was relocated to another room, but that did not improve my experience at all. The facilities were in poor condition, as both the toilets and showers were out of order. It was incredibly inconvenient and frustrating to deal with these issues, especially when cleanliness and functionality are basic expectations.
Additionally, I encountered a language barrier with the staff. While I appreciated that there were Spanish-speaking team members available, they were unfriendly and seemed overwhelmed. I had trouble getting assistance, specifically with unlocking the digital key in the app for my room. It felt as though they were unorganized and unable to properly manage the guests’ needs.
Overall, my stay was disappointing, and I would not recommend this hostel to others. With a lack of basic amenities and unfriendly staff, it did not provide the welcoming and enjoyable experience I was hoping for. Save yourself the hassle and look for a different place to stay.