4/10 Poor
John
Traveled with partner
Sep 22, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very well appointed rooms. Modern contemporary chic twinned with technology frills. Soundproofed walls, great mini bar with some free non-alcoholic beverages. A few steps away from an Elizabeth Line tube station.
Rooms are very comfortable, clean and quiet. We had a superb view down Marylebone Lane towards Oxford Street.
Service is sporadic and theres an odd attitude that I can only describe as cliquey and condescending (not everyone, but it’s a theme we spotted). There were several daily misses with room cleaning and restocking, some errors took a couple of calls to get right. The lack of a reception desk is weird, instead there’s half a dozen people stood around holding iPads. It’s off-putting. I understand that a cosy personal experience is the objective, but it’s an uncomfortable experience to navigate through when arriving and leaving.
I wanted to rate this experience higher because the rooms and the location are fabulous. The overwhelming tech and inconsistency in service let it down.
John
Stayed 4 nights in Sep 2024