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The Chapter - Leisure Inn Hotel

2.0 star property

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Premium Double Room, Ensuite | View from property
Premium Quadruple Room, Ensuite | Room amenity
Lobby
Premium Quadruple Room, Ensuite | Room amenity

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
40-41 Leinster Gardens, London, England, W2 3AN
  • Hyde Park
    ‪9 min walk‬
  • Kensington High Street
    ‪18 min walk‬
  • Oxford Street
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Premium Triple Room, Ensuite

Premium Triple Room, Ensuite | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Triple Room, Ensuite

  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Quadruple Room, Ensuite

Premium Quadruple Room, Ensuite | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Quadruple Room, Ensuite

  • 75 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Single Room, Private Bathroom

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Single Room, Private Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room, Ensuite (Premium)

Family Quadruple Room, Ensuite (Premium) | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Family Quadruple Room, Ensuite (Premium)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Double Room, Ensuite

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Triple Room, Ensuite (Family)

Premium Triple Room, Ensuite (Family) | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Triple Room, Ensuite (Family)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room, Ensuite (Premium)

Deluxe Double Room, Ensuite (Premium) | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room, Ensuite (Premium)

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Single Room, Shared Bathroom

Premium Single Room, Shared Bathroom | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Premium Single Room, Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

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About this property

The Chapter - Leisure Inn Hotel

Hotel in London City Centre
This hotel features a 24-hour front desk and free WiFi in public areas. Change of towels is available on request.
The Chapter - Leisure Inn Hotel offers 50 accommodations with hair dryers and irons/ironing boards. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Wireless Internet access is complimentary.

The Chapter - Leisure Inn Hotel has designated areas for smoking.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 13629851

We should mention

This property does not have elevators

Property is also known as

The Chapter Leisure Inn
The Chapter - Leisure Inn Hotel Hotel
The Chapter - Leisure Inn Hotel London
The Chapter - Leisure Inn Hotel Hotel London

The Chapter - Leisure Inn Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 57 reviews
Rating 8 - Good. 9 out of 57 reviews
Rating 6 - Okay. 18 out of 57 reviews
Rating 4 - Poor. 6 out of 57 reviews
Rating 2 - Terrible. 5 out of 57 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

William

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property had a nice location. It did not have Air conditioning, no ice machine. I was billed for a three person room, but is was clearly a two person room. The room was very small. It was so hot there that we had to move to a different hotel after the first night. So far I haven't seen any refund from my 3 day paid reservation. Thus place is definitely falsely advertised.
Stayed 3 nights in Jun 2025

6/10 Okay

vigil

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close to restaursnt trains and bus however didn’t realize thst it has no Aircon. It was very hot in the room
Stayed 4 nights in Jun 2025

2/10 Terrible

Fannie, Plano

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Smell so bad and give me room in basement. Very hot in summer season and no AC no blanket and the green night light on the ceiling is unable to turn off. Horrible
Stayed 3 nights in Jun 2025

6/10 Okay

Kimberly

Traveled with group
Disliked: Amenities
Front desk staff was very friendly. The cleaning staff was rude and didn't clean when asked to do so. They took our dirty towels but didn't leave clean ones. Didn't take all of our trash or leave additional toilet paper. In fact, had to ask multiple times for toilet paper, finally bought some ourselves and the cleaning staff took a partial roll and still didn't replace it. Bed was uncomfortable and the room was hot.
Stayed 12 nights in Jun 2025

6/10 Okay

Tracy

Traveled with family
Loved the location. Quick walk to small markets, food, drinks, parks. Not the cleanest place to stay.
Stayed 1 night in Jun 2025

4/10 Poor

viviane

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
-
Stayed 5 nights in Jun 2025

10/10 Excellent

Tarek

Liked: Cleanliness, amenities, property conditions & facilities
I loved it
Stayed 3 nights in Jun 2025

6/10 Okay

Emily

Traveled with family and small children
Great location with friendly helpful staff. The beds were very comfortable. The road it was on had everything you need. Good option for a budget stay in central london for the night.
Stayed 1 night in Jun 2025

4/10 Poor

Philip

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location room needs updating and cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

TRISHA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Beds were comfortable. Room was quiet.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is under renovation. There are loud noise from morning till night during construction. The bed is uncomfortable. There is no air conditioning. There is a heater but it can't be turned on. We stayed for 6 nights but only got 1 bottle of drinking water. Staff are nice. Location is convenient.
Stayed 6 nights in May 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful, nothing like the pictures. I should have known because it was quite cheap for this area in London but worse than anticipated.
Stayed 2 nights in May 2025

4/10 Poor

kimberly, Newport Beach

Disliked: Cleanliness, property conditions & facilities
Great staff and location, property under construction
Stayed 2 nights in May 2025

10/10 Excellent

Ricky

Liked: Property conditions & facilities
Nice place
Stayed 8 nights in May 2025

10/10 Excellent

Angela

Stayed 4 nights in May 2025

8/10 Good

Keziah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful and clean, really enjoyed our stay and will be back
Stayed 1 night in May 2025

2/10 Terrible

Lana R

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Junko

Traveled with partner
Disliked: Property conditions & facilities
Someday this might be a fairly nice boutique hotel. But not yet. We stayed here for ten days in May 2025. This hotel opened two months ago in one of London's 19th century historic townhome rows and is still under renovation. Our first night was marred by the smell of paint and construction noise as the stairs next to our room was being plastered and painted. At least the room was clean and modernized, with good facilities (except for the shower head, which leaked badly). The next night was quieter, but still some paint smell. The mattress was new and very good. After three nights we moved to another room. It was similarly modern, but the mattress was terrible. We needed towels on it to cushion us against the springs we could feel. The TV was not hooked up and no one could fix it. The windows did not close properly and we used towels to block the cold air. (The windows in this historic district cannot be replaced but a carpenter could fix the problems). So, two nights there and we were moved to a third room for the rest of our stay, which was quite pleasant. The staff was very accommodating and tried to meet our needs, even if a couple of times they over promised what they were able to deliver. Special thanks to Babar, who took the brunt of our complaints. I like the location, a short walk to shops and transportation. The hotel room rate was reasonable. SO, maybe we will stay here again someday, but AFTER they finish the place!
Front of the hotel
The problem window
Stayed 10 nights in May 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a clean budget hotel, and the price made the stay in London possible. It’s a short walk to Kensington Gardens, and there’s a tube station a few minutes’ walk away. The guys at the front desk were friendly and helpful, and lent me a converter when I realized I’d forgotten mine and couldn’t charge my phone.
Stayed 2 nights in May 2025

4/10 Poor

Annie

Traveled with group
Stayed 1 night in May 2025

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area; very walkable!
Stayed 2 nights in May 2025

6/10 Okay

Chih Yuan

Traveled with group
Liked: Staff & service
Very easy walk to all the main tourist destinations, and very close to the paddington station to catch a train. Felt a little unsafe with the window half opened to the outside when checked in and took a lot of effort to try to close the window, only the find that it was hold shut by loose screws. Great for very short term stay, but not ideal for long term in situates at the basement suites.
Stayed 2 nights in May 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Esther

Traveled with family
Staff are nice and helpful, location is convenient, hotel is under renovation, the property condition is to be improved.
Stayed 4 nights in May 2025