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The Coach & Horses

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Coach & Horses

Bar (on property)
Classic Double Room | Hypo-allergenic bedding, free minibar items, in-room safe
Property grounds
Front of property
Bar (on property)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Bar
  • Laundry
  • Parking included

Explore the area

Map
8 Kew Green, Richmond, England, TW9 3BH
  • Royal Botanic Gardens, Kew
    1 min walk
  • Kew Grill
    1 min walk
  • Kew Bridge Station
    8 min walk
  • London (LHR-Heathrow)
    19 min drive

Room options

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, free minibar items, in-room safe

Classic Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Single Room

Classic Single Room | Hypo-allergenic bedding, free minibar items, in-room safe

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, free minibar items, in-room safe

Classic Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, free minibar items, in-room safe

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, free minibar items, in-room safe

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

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About this property

The Coach & Horses

3.5-star inn in Kew
Along with a restaurant, this smoke-free inn has a bar/lounge and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers, and a garden.
The Coach & Horses offers 31 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Richmond inn provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The inn offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Georgian inn also offers a terrace, a garden, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

The Coach & Horses is a smoke-free property.

Atrium - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atrium

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per stay

Property payment types

Important information

Optional extras

  • Rollaway bed fee: GBP 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Coach Horses Inn Richmond
Coach Horses Richmond
The Coach & Horses Inn
The Coach & Horses Richmond
The Coach & Horses Inn Richmond

The Coach & Horses Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 506 reviews" "
Rating 8 - Good. 134 out of 506 reviews" "
Rating 6 - Okay. 13 out of 506 reviews" "
Rating 4 - Poor. 5 out of 506 reviews" "
Rating 2 - Terrible. 2 out of 506 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. Very friendly staff. Very close to Kew Gardens.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Pub right next to Kew Gardens
Fantastic find. Good value with free parking a stones throw from Kew Gardens and The Thames. Staff very friendly, welcoming and room very comfortable and well appointed. Also coming from Bristol it’s only a 5 min drive from M4 junction.
Stayed 1 night in Aug 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find
Lovely stay. Friendly, welcoming staff, comfortable & quiet room, good food, convenient location. Would definately recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable and well equipped room (lovely toiletries ) with a comfortable bed and a nice bathroom. Well positioned on Kew Green. Helpful and pleasant staff in the pub and on reception.
Stayed 1 night in Aug 2024

10/10 Excellent

Anil, Wellington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with perfect amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and stay!
The check in was lovely and the person at the desk went out of their way to be helpful and kind. The rooms are very pleasant with free coffee and tea. Our chair was a little worn and had coffee stains but not a big deal and everything else was perfect and clean :) The location is very convenient to Kew Gardens and not far from bus and tube stations and walkable to many places to eat! Pub has a nice atmosphere. Breakfast was tasty but service was very slow second day despite not being crowded. Definitely worth the cost and would recommend to others
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Convenient position with good parking
It was ok, car parking excellent, we have stayed before, it was much more expensive this time. Skirting in bathroom dusty, aircon only goes down to 19 degrees and very noisey if windows opened, cold tap in bthroom runs warm water otherwise good, would stay again if in that area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This inn is a little gem set in the heart of London. Location is excellent for visiting Kew Gardens. It's a bonus to have underground parking. Decor is amazing and food excellent. Staff are very helpful and friendly
Stayed 1 night in Jul 2024

8/10 Good

Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This antique house style hotel is located in a relaxed small town environment, right next to the Royal Botanic Garden, and close to river Thames. It is also on a few bus routes, makes the commute to airport or London very easy, do not need to worry about driving or parking. Thanks for the nice staff and clean environment, I would definitely recommend it!
Stayed 1 night in Jul 2024

8/10 Good

Ivania

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a nice and convenient hotel but the AC in the room never worked in a very hot day. They brought us a fan but we were still a little uncomfortable because we had to keep the window open and it was noisy outside. The staff was very apologetic and they gave us a nice credit but I do think the property needed maintenance and it was overlooked for a while since they told us it wasn’t the first time it had happened. Overall it was a good experience with mild discomfort.
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location just off the brifge. Good to venture into the city. Very friendly and helpful staff. Great breakfast
Stayed 1 night in Jul 2024

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, staff were so friendly and helpful ideal are for visiting Kew Gardens, walking distance from the hotel, would definitely stay again - Room 5
Stayed 1 night in Jun 2024

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite a special little gem. The front desk greeting was so nice, Alicia. The room well appointed, the sheets were crisp and so lovely I felt badly we were only staying one night. The breakfast was delicious - the service truly terrific! We will return! Thank you!
Stayed 1 night in Jun 2024

8/10 Good

Kishor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Great restaurant.
Stayed 3 nights in May 2024

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very friendly staff, great room, comfy bed, nice treats as extras (apple and brownie)
Stayed 1 night in Jun 2024

8/10 Good

Doreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gets a 5 star, tube system 10 min walk, buses short distance. Park and Thames within walking distance, shopping mall 10 min walk. These accommodations had everything a hotel would have. Very dog friendly with snacks. Area very comfortable. My complaint was air conditioner didn't function and room very warm, staff worked hard in getting it to function ultimately relying on a fan, tube/ train system had disruption for the Richmond area which was a bit of a hiccup but no fault of the hotel. It's an older but comfortable Inn and customer service and staff are terrific and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience at the coach and horses
Rooms lovely, breakfast - lots of choice and well prepared, pub - so no need for long walks to get refreshments - staff always available and so exceptionally helpful and polite Location for Kew is brilliant 👍
Stayed 3 nights in May 2024

8/10 Good

Meryl

Traveled with partner
Very friendly
Stayed 2 nights in May 2024

10/10 Excellent

elvira

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024

10/10 Excellent

Beatrice

A tad expensive but otherwise very good
Stayed 1 night in Apr 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a visit to Kew Gardens, great atmosphere and service. Nearest tube 10 minute walk. Easy to find and on site safe parking.
Stayed 2 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service and comfortable rooms
Stayed 4 nights in Apr 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pub with Accommodation
Very happy stay here. Great location for Kew Gardens and the National Archives (both a short walk away) and the Thames just up the road for boat rides up to Westminster. Very comfortable bed (slept like a log for two nights). Food was excellent. Breakfast there was a wide variety of choice and for a very pleasant change from the usual these days, there was a menu to choose from rather than the same old, same old boring buffet. (For that reason alone, I would stay here again).The full English was top notch ,as was the eggs benedict and the haddock and eggs. Evening time, not a massive menu but the quality of the lamb pie, the steak, the chicken liver parfait to name but three was as excellent as the breakfast. Plenty of beers on offer and great selection of whisky. Also, although we stayed mid-week, each night the whole pub had a good number of people eating and at the bar which created a lovely atmosphere. Finally, all the staff we interacted with were friendly and helpful, especially so the breakfast manager and there is also very convenient parking on site. In summary, I highly recommend The Coach & Horses.
Stayed 2 nights in Apr 2024