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ARK Canary Wharf

4.0 star property

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Photo gallery for ARK Canary Wharf

Lobby
Indoor pool
Lobby sitting area
1 bedroom, memory foam beds, in-room safe, laptop workspace
Fitness studio

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Gym
  • Parking available
  • Laundry
$129
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
20 Crossharbour Plaza, London, England, E14 9YF
  • O2 Arena
    ‪5 min drive‬
  • ExCeL Exhibition Centre
    ‪7 min drive‬
  • Tower Bridge
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Studio

Studio | 1 bedroom, memory foam beds, in-room safe, laptop workspace

Studio

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Premium Studio

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

1 bedroom, memory foam beds, in-room safe, laptop workspace

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Big Studio

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Studio

Classic Studio | Private kitchen | Fridge, stovetop, coffee/tea maker, electric kettle

Classic Studio

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Classic studio

  • Sleeps 2

View all photos for Premium Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Flat

1 bedroom, memory foam beds, in-room safe, laptop workspace

One Bedroom Flat

  • Sleeps 2

Cosy Studio

  • Sleeps 1

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About this property

ARK Canary Wharf

4-star hotel in Canary Wharf
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite. Weekly housekeeping is available.
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The hotel offers a coffee shop/cafe and a snack bar/deli. Wireless Internet access is complimentary. ARK Canary Wharf features an indoor pool and a 24-hour fitness center. This London hotel also offers a library, multilingual staff, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

ARK Canary Wharf is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 1:00 PM and on weekends between 8:30 AM and 1:00 PM.
Another Brother - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Another Brother

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Refrigerator
  • Stovetop

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from August 6 2025 to August 7 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Self parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Children 18 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 589 out of 1419 reviews
Rating 8 - Good. 322 out of 1419 reviews
Rating 6 - Okay. 192 out of 1419 reviews
Rating 4 - Poor. 140 out of 1419 reviews
Rating 2 - Terrible. 176 out of 1419 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Martha

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

London stay

Lovely Amenities in common areas however bed was very small and bathroom was tiny. Shower was extremely small, had to fit in. Hot room, no air con and unfortunately you can hear the DLR very loudly until it stops at 12:45am.
Stayed 2 nights in May 2025

6/10 Okay

Emily

Disliked: Staff & service, property conditions & facilities
was pretty disappointed to say the least... the hot tub was cold and the next day of our stay the water was fully off and we were not told so I had to call the front desk who hung up on me the first time probably knowing why people were calling. Disgrace
Stayed 1 night in May 2025

10/10 Excellent

Drocelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Drocelle

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Such an amazing experience, I would give more than 5 star I would! I travel frequently and usually stay at Hilton hotels, but staying at Ark Hotel was an unexpectedly wonderful experience far better than what I’ve received at many branded chains lately. Hilton, in particular, feels increasingly franchised and impersonal, with some staff seeming entitled and disconnected from what true hospitality should be. At Ark Hotel, I was warmly welcomed by Supervisor Riad and the amazing team Kiya, Thristarn, Zainabu, and the evening crew Kingsley and Samuel. They all went above and beyond to make my stay exceptional. Their caring, professionalism and attention to detail truly stood out. A special thank you to the awesome supervisor Riad, who was the reason I initially booked the Hotel. And a heartfelt shoutout to Kiya and Jordan—they are the reason I kept extending my stay. I was only supposed to be there for two nights, but ended up staying much longer because they made me feel genuinely cared for, not just like another guest. I was hesitant at first, but I’m so glad I gave Ark a chance. The amenities are top-notch, the environment is safe and peaceful, and I haven’t slept this well in years—literally got a full 10 hours of rest, which never happens! Ark Hotel has truly raised the bar. I’ll definitely be back, and highly recommend it to any traveler looking for a hotel that truly understands hospitality.
Stayed 1 night in Jun 2025

4/10 Poor

Ioan

Business traveler
Liked: Staff & service
Disliked: Room comfort
The bed offered is not a double bed, water didn’t halfway through the night, toilet is unreasonably small, studio space with a kitchen but no cutlery/plates/glasses or any type of kitchen equipment. Staff were really helpful however but I will not be back here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Hollie

Stayed 2 nights in May 2025

10/10 Excellent

Paul, Sheung Shui

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in May 2025

4/10 Poor

Paul

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
C
Stayed 1 night in May 2025

6/10 Okay

avril

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Justin

Stayed 1 night in May 2025

2/10 Terrible

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nothing worked in the room. The TV had no channels that work. Shaver socket and 4 of the 6 plug sockets also didnt work. I was describe the condition of the room as "unacceptable". Multiple.scuffs, scrapes and broken bits including the bedside light and the shower door. I am 5'6 and weight 65kg and I found the shower a tight squeeze, with a sink so small you could only wash one hand at a time. If we had hoped to use the cooker, hob or sink in the room - think again. No plates, bowels, cutlery or glasses. Useless. The bedroom windows didnt stay open because of broken handles so we used the one teaspoon in the room to proper a window open. It was still insanely hot especially as the aircon also wasnt working.
Stayed 1 night in May 2025

8/10 Good

Victoria

Traveled with family
Liked: Amenities, property conditions & facilities
Lovely stay
Stayed 1 night in May 2025

10/10 Excellent

Keimaya

Traveled with partner
Liked: Amenities, property conditions & facilities
This was the best stay ever I got to decorate the room for my anniversary it was amazing and everyone was very friendly and nice
Stayed 1 night in May 2025

8/10 Good

Connor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and transport links were good, room wasn't perfect but good value.
Stayed 1 night in May 2025

4/10 Poor

Lemuel

I cancelled my reservation due to the room being too small and the bathroom was the size of an airport bathroom.
Stayed 2 nights in May 2025

10/10 Excellent

Tracey Jane

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The wide range of facilities to work and swim etc were amazing.
Stayed 1 night in May 2025

6/10 Okay

Eamonn

Business traveler
Liked: Staff & service

Not the worst, but Definity in the bottom 10

Bed mattress had serious stains on it. No one cleaned my room all week. Didn't feel like a high end hotel, but cost as much as one. No parking provided, this is not clearly stated on the site, you supposedly need to book significantly in advance, but there must be no where near as many spaces as rooms. Room was tiny and uncomfortable, too hot, no air con. Staff were very friendly though and tried their best to accommodate. Gym facilities are great, pool was great and in fact very impressive, but doesn't make up for the discomfort of the room. Very expensive for what you get. Bar was closed, The train goes past every 10 minutes and is very loud, difficult to sleep. I only really booked here because it was near the job site I was working on. Very expensive for what you get. The rooms are TINY, but it's London Canary Wharf so I guess that's what people have become to expect. Race to the bottom quality and cost. Bet the staff get peanuts and the owners pay themselves millions in bonuses just like everything else. Will Definity never stay here again, you couldn't pay me to. Supposedly like £1700 a month to rent one of these prison cells. Thank god I don't live here 😨
Stayed 4 nights in May 2025

2/10 Terrible

Katie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Student accomodation re marketed as a hotel. disgraceful service when we raised issues about a small bed with dip in middle. No extra pillows. Faulty plumbing making noises every three minutes. No TV without showing licence. Poor service and Expedia refused to move us.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Great hotel

Good hotel, after reading all the bad reviews I was a little worried but the hotel is great. The little apartment was ok had everything I needed. I used the gym sauna, steam and pool they was all really good and included. Overall a great stay
Stayed 2 nights in May 2025

6/10 Okay

Kenzie

Stayed 1 night in May 2025

4/10 Poor

Elise

Business traveler
Disliked: Cleanliness, property conditions & facilities

A usually good stay - this time terrible!

I have stayed here previously for business trips, however this most recent trip was far from good! Check in was easy - I got to my room. In my wardrobe were people’s dirty clothes leftover - clearly hadn’t been cleaned properly. The shower was dirty and the shower door was hanging off. There was an awful smell coming from the kitchen area in the studio. Overall this was a really unpleasant stay and the standards were definitely not up to expectation.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

Good facilities and location

Overall the facilities and location were good for the price. Room didn’t look quite like the pictures, just the bare room no crockery etc. No lockers to put your things at the pool just had to leave at the side. Very loud every time a train goes past
Stayed 1 night in May 2025

10/10 Excellent

Zohaib

Stayed 1 night in May 2025

6/10 Okay

Jamie

Stayed 1 night in May 2025

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Ark

The room was very small Possibly the smallest shower room I’ve ever seen But they are very clean and the staff are very friendly and welcoming You can hear the DLR go past but it’s not too loud really Certainly didn’t stop me sleeping
Stayed 2 nights in May 2025