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Cranley Hotel London

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, iron/ironing board
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Reviews

5.0 out of 10

Popular amenities

  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA
  • Cromwell Road
    6 min walk
  • Natural History Museum
    11 min walk
  • Imperial College London
    13 min walk
  • London (LHR-Heathrow)
    33 min drive

Room options

Penthouse

  • 441.3 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Room

  • 213.5 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Double Room (with Four Poster Bed)

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed

  • 107 sq ft
  • Sleeps 1
  • 1 Double Bed

Traditional Suite

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Superior Double Room

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Cranley Hotel London

3.5-star hotel in London City Centre
Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour front desk, limo/town car service, and a computer station are onsite.
Cranley Hotel London offers 39 air-conditioned accommodations with safes and complimentary newspapers. Cable television is provided. Bathrooms include bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
A complimentary manager's reception is offered each day. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers a library, a terrace, and multilingual staff. Concierge services and limo/town car service can be provided.

Cranley Hotel London is a smoke-free property.

A complimentary manager's reception is offered each day.

Languages

English, French, German, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 9.95 per person
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Area rugs in public areas
  • Elevator

More

  • 3 buildings
  • 4 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley
Cranley Hotel London Hotel
Cranley Hotel London London
Cranley Hotel London Hotel London

Cranley Hotel London Reviews

Reviews

5.0
Rating 10 - Excellent. 93 out of 1003 reviews" "
Rating 8 - Good. 157 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 224 out of 1003 reviews" "
Rating 2 - Terrible. 358 out of 1003 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
London theatre trip
The hotel was dirty, we asked to move rooms because the sink was broken and blocked, the room we were move too the air conditioning was broken, the bed was damaged(we have photos) the were on the ground floor and the windows didn’t lock room was dirty and the breakfast was a plate of bead to toast and on our last day we were asked to leave the hotel early as we were informed the hotel was closing down that day and the bank was for closings on them so we had to leave by 12, all in all one of the worst stets we have had on through hotels.com
Stayed 2 nights in Aug 2024

2/10 Terrible

Katie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs. It is a scam, the hotel is nothing like the photos of the website. It is disgusting, unsafe and a hovel
Stayed 1 night in Jul 2024

6/10 Okay

Mike

Traveled with family
Disliked: Property conditions & facilities
Room basic, dated but clean. Breakfast poor. Location excellent.
Stayed 2 nights in Jun 2024

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
The hotel was nothing like an “upscale hotel” Dirty, damaged and needs a lot of work done. Looks nothing like the photos advertised. And what’s with the big holes cut out of the windows?! Would never stay there again
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It is much more worse than you could dream.
I have stayed in some dives in third world countries, but pretty sure the Cranley may have been the worse ever for me. Too many issues to list, but the promo photos are far from accurate and I wish I taken some of my own to update with. Still, the WiFi worked fine.
Stayed 3 nights in May 2024

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Cyle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos and amenities advertised are false. Do not book here. 20 people told us when walking in that the place was not as advertised. Dirty establishment.
Stayed 2 nights in May 2024

2/10 Terrible

Abolghasemi-Malekabadi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers
This hotel is in the hand of reciver administrator and should have never been promoted.. no staff, no facilities, ripped furniture, no kettle, no towels. It was every one's opinion whom was staying there. I shall be claiming my money back
Stayed 2 nights in May 2024

2/10 Terrible

Simone

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should be taken off expedias list. It is the most run down disgusting dirty hotel I have ever stepped foot in and then walked out!
Stayed 1 night in May 2024

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The photographs are a lie
This hotel is a run down , dirty and nobody gives a dam about standards . Please remove it from your website as it is false advertising as is just ripping people off .
Food left out in a hot room
Dirty tablecloth
Dirty stained carpets which have never seen a vacuum cleaner
This was left in the bathroom on arrival one towel between two people and the bed was not made up.
Stayed 2 nights in May 2024

4/10 Poor

Gavin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Everything else is terrible.
Nice quiet street along from Gloucester road. We were on top floor, stairs carpet is a trip hazard. Room looks nothing like the photos. Very hot even with window open and a/c not working. Taps leak in basin. Toilet not clean. Basin does not drain. Curtains don't fit and falling off rail. Breakfast. Fine if you like instant coffee, cheapest white bread, processed cheese wrapped slices. Margarine not butter. No fruit or yoghurt.
Stayed 1 night in May 2024

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was nice from the outside. Seating area outside could have been tidier. Rubbish and cigarette ends. Had to ask for Towels no glasses to drink out off. No tea or coffee facilities in the room. Bathroom was alright apart from the brown stain in the bath. Unable to open the windows need some attention paint wise. Furniture outdated and broken no handle on one draw and no bottom in another. Breakfast was a disappointment not what i call Continental Breakfast.
Stayed 2 nights in May 2024

2/10 Terrible

Tania

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly rude and dismissive. We arrived and there was no room ready. We were dismissed from the premises and told to come back in 3 hours. Upon our return, we were again treated with rudeness. We cancelled and left. They refused to refund our $. We have written multiple times and have received no reply. Expedia was no help - our issue was handed off to 10 different people. The place smells; it is run down and looks nothing like the pictures. BEWARE!!
Stayed 4 nights in Mar 2024

2/10 Terrible

HOSSEIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!
It's a rundown place. Once it's fully restored, and only then, it may be considered a real hotel. Threadbare carpets, broken faucets, dirty toilet, etc. And, no shampoo!
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
Stayed 1 night in Apr 2024

4/10 Poor

Vinay

Stayed 1 night in Apr 2024

2/10 Terrible

Maria A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for asking me about my experience with Cranley Hotel london. My experience was terrible. So far the worst. The first impression is , an old, dirty and carless owner that leaves the property fooling apart. Pictures missing on the wall, torn carpet and full of stains in the hall/lobby. On arrival 8pm , the room 103 wasn't clean at all. The receptionist apologies and gave a better room. Bigger room, Kind bed. But.... toilet hasn't been flushed at all, the bath not clean, no empty bin, and the open soap around. No towels, One bulb not working in the bathroom, 2 not working in the room. Remote control not working ..Batteries??? The receptionist has no key for my room... He asks me when I leave the room, I must ask to close the door with his master key. Monday.. Breakfast.. The most miserable I have ever seen, All guest around complaining : Toaster working only on side... so it was a queue, No cereals , no pastry. ; Only bread, butter , marmalade and a plate with very fine cut cheese and jam scatter around, Coffee from a Saches and a flask of hot water, a few glasses and cups dirty. so... we leave aside. Breakfast was the same Tuesday. On Wednesday after a lot of guest complains, it improves. Monday, Later in the evening when I came back the door wasn't locked, and the room wasn't clean. Tuesday, Later in the evening when I came back the door wasn't locked, the room wasn't clean. I ask for a toilet roll. Never ever in this property and also I will not do a boo
Stayed 3 nights in Apr 2024

2/10 Terrible

Paul

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy mould ridden, absoulty a health risk. A scam tookour money no refund and we walked out 3hrs.later
Stayed 6 nights in Apr 2024

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service I have ever had at a hotel. No hot water in the shower or sink. Room had ants.
Stayed 2 nights in Apr 2024

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booked, the pictures made it look fantastic.. My room was old, dirty and worn out (room 103). Curtains were tatty, carpet thread bare, unable to open window (cracked glass too). I went down for breakfast, no cooked breakfast just some Toast and cereal.. No where to sit. No organisation or staff to help.. No Bar in the hotel(says there is on the website) so I checked out early with no breakfast. (no coffee facilities in the room either. Asked for a printout receipt (no paper in the printer).. Lovely area to be based though..
Stayed 1 night in Apr 2024

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eloise

Stayed 3 nights in Apr 2024

6/10 Okay

Thomas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Great location of the hotel. However, the hotel wasn’t what I was expecting. It wasn’t clean with the curtains having stains on. The bedding was okay although only one pillow per person. The rooms curtains were falling off. In addition there was water marks and stains on the paint, also the carpet had rips in etc.
Stayed 2 nights in Apr 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRENDOUS DO NOT STAY HERE UNSAFE DIRTY VILE
Absolutely horrendous hotel. Looks NOTHING like the pictures. Filthy, skanky, drunk men everywhere, doors dont lock, carpets threadbare, sheets disgusting, bins not emptied, stained shredded curtains hanging from the windows. staff said "take it up with Expedia"
Stayed 1 night in Apr 2024

4/10 Poor

Sophie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique was how rude the staff were..... what was bad was you could not lock the bedroom door so anyone could get in. The toaster is broken guys - just get a new one - or don't offer breakfast which was terrible. My room was pretty damp with rotten wallpaper and the water was not hot. I could go on. There was nothing good - except leaving!
Stayed 2 nights in Mar 2024