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The Dilly

5.0 star property

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Photo gallery for The Dilly

Terrace/patio
Bar (on property)
Hypo-allergenic bedding, minibar, in-room safe, desk
Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk
Pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Laundry

Explore the area

Map
21 Piccadilly, London, England, W1J 0BH
  • Piccadilly Circus
    ‪2 min walk‬
  • Leicester Square
    ‪6 min walk‬
  • Trafalgar Square
    ‪8 min walk‬
  • London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

The Dilly

5-star hotel in London City Centre
This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
The Dilly offers 283 accommodations with minibars and safes. 42-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 8181 square feet (760 square meters) include conference space. This luxury hotel also offers a health club, multilingual staff, and tour/ticket assistance.

The Dilly is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
The Terrace On Piccadilly - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Hindi, Hungarian, Italian, Moldovan, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 30 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Terrace On Piccadilly

Things to do

  • Health club
  • Racquetball/squash

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,181 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1909
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 100.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 for adults and GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
The Dilly Hotel
The Dilly London
The Dilly Hotel London
Le Meridien Piccadilly

The Dilly Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 469 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 153 out of 1003 reviews
Rating 4 - Poor. 81 out of 1003 reviews
Rating 2 - Terrible. 52 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic, the location is central to theatre and shopping, highly recommend this hotel
Stayed 1 night in Feb 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent lovely place kind people went the extra mile for our anniversary would definitely come back
Stayed 1 night in Feb 2025

8/10 Good

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and London in your doorstep. So easy to get anywhere. I liked the location and the breakfast the best. Madhus Indian restaurant snd bar was amazing. A clublike Bollywood atmosphere and fresh food. Staff was helpful. Good complimentary snacks to keep you going in the lobby. My room was to cold for winter. Yiu might have turned a dial to adhust the heating but it was always the same temperature. Air was through vents. However, this is a very convenient hotel and I would stay here again.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Michel

Traveled with family
Liked: Staff & service
The room was a bit dated and worn out. There were no electrical devices for USB charging, so we had to unplug the TV and lamps to access the outlets. Otherwise, everything was excellent.
Stayed 4 nights in Jan 2025

10/10 Excellent

Linda

Hidden Gem in London

Second stay at hotel in past 6 months. Location great for our needs very close to many theatre's restaurants regent street shopping Seville row and museums Fortnum & Mason an easy walk Tube stop steps away Clean room, refrigerator in room w coffee tea and biscuits Staff very helpful Con: it is an old building that has been refurbished with exception of room furniture It is won the shabby side That said it’s very reasonable and for all the above reasons we will continue to make it our go to lodgings when we are in London
Stayed 4 nights in Jan 2025

4/10 Poor

Concetta

Stayed 1 night in Jan 2025

2/10 Terrible

Lucy

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for Theatres

Great stay very welcoming. Perfect location in the heart of London.
Stayed 1 night in Jan 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service
Rooms not sound proof so you can hear the people next door talking which kept us up all night, don't know if this was because we were in an interconnecting room or not and all doors bang shut which isn't great when you're trying to enjoy a lie on.
Stayed 1 night in Jan 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, welcoming hotel. Beautiful public areas. We had a twin room which was very comfortable with great amenities but the bathroom was a little tired and could do with a refurb but perfectly serviceable.
Stayed 1 night in Jan 2025

10/10 Excellent

Ingvild

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The aircondition didn’t work, so even being January the room got too hot at night - it was very stuffy and uncomfortable. We will come back but will make sure the air con is working
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amazing to land here after a long flight. Most standout is the front desk staff. So aware of travelers and our needs. Our littles were falling asleep in the lobby due to jet lag and they got us in a room fast, even upgraded us to a comfortable room. Hotel is run well and people working there understand good service and hospitality. Tea and food at the restaurant is also nice and easy. Tube stop right out front and lots of places to eat nearby.
Stayed 3 nights in Jan 2025

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service
Overall we had a good stay but the bathroom was very outdated and let the room down.
Stayed 1 night in Jan 2025

10/10 Excellent

Mohamad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Jan 2025

10/10 Excellent

ANNA

Stayed 1 night in Oct 2024

10/10 Excellent

Owen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, highly recommended.

Such a great location in Piccadilly Circus. You are so central to everything. Always greeted with smiles and a friendly welcome by every staff member we met. The doorman, Paul I think his name was, took some time to walk us through some sight seeing options and gave my kids a challenge to find the 7ft Batman, which they eventually did and were delighted. Great hotel, great service, lovely breakfast. Would recommend to anyone.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lucky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in Dec 2024

8/10 Good

Hanna

Traveled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Johana

Traveled with family
Liked: Staff & service, property conditions & facilities
We had a wonderful time. Spent only 2 days but it was amazing.
Stayed 2 nights in Jan 2025

4/10 Poor

Alex

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
TLDR version: would never stay here again. I am baffled that they are rated 5 star Pros: good location. All staff we interacted with were excellent. Downstairs bar had great cocktails that were worth the price. Hotel smelled nice. Generous breakfast offering Cons: -There is zero climate control. First room they put us in was unbearably hot. We brought this to their attention as we left for dinner and they said they would have an “AC unit” brought up. When we returned that evening, the AC unit was in fact just a fan and the room was even hotter. We had to ask for a new room at 10pm. The room they moved us to was cooler, but still too warm, and on top of that was smaller, more run down, and overlooking a construction site which woke us at 7am each morning (on the weekend). Heard multiple other guests complaining of the unbearably hot rooms at the front desk and the staff responded with “central system, no control, etc.” - rooms are extremely dated and have zero noise proofing - bedding is very sub-standard for a “5 star hotel” - our shower had hair in it from the previous guest - the elevator wait time is absurd It baffles the mind that this hotel has a 5 star rating. Would not recommend, will not be back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel! They have friendly, helpful staff. Amazing pool! And so close to all the amenities nearby. I can’t wait to stay there Again when we visit
Stayed 3 nights in Oct 2024