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The Dilly

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Dilly

Exterior
Pool
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Daily full breakfast (GBP 28 per person)

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
21 Piccadilly, London, England, W1J 0BH
  • Regent Street
    1 min walk
  • Piccadilly Circus
    2 min walk
  • Bond Street
    3 min walk
  • London (LHR-Heathrow)
    45 min drive

Room options

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

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$388 total
includes taxes & fees
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About this property

The Dilly

5-star hotel in London City Centre
This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
The Dilly offers 283 accommodations with minibars and safes. 42-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 8181 square feet (760 square meters) include conference space. This luxury hotel also offers a health club, multilingual staff, and tour/ticket assistance.

The Dilly is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
The Terrace On Piccadilly - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

Arabic, English, French, German, Hindi, Hungarian, Italian, Moldovan, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 30 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Terrace On Piccadilly

Things to do

  • Health club
  • Racquetball/squash

Family friendly

  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,181 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1909
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 100.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 for adults and GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
The Dilly Hotel
The Dilly London
The Dilly Hotel London
Le Meridien Piccadilly

The Dilly Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 448 out of 1003 reviews" "
Rating 8 - Good. 256 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Zaheer

Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Safety concerns
The service was OK. I called concierge for a bandaid 3 times and they did not deliver. I had to go to the front desk to get it. The gym was also just OK. Their weight room had a leak in the ceiling and it smelled like mold. Also, the security is not great. You need a key card to get in the building at night but I saw a lot of people just enter behind actual hotel guests and just roam the lobby. I definitely did not feel safe entering the building alone at night.
Stayed 3 nights in Aug 2024

4/10 Poor

Cassie

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jianlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the Dilly: the great location is the main reason we chose here, then the room is cozy with good bed and low noise! Also the breakfast and the indoor pool are the plus for us.
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Very spacious room. Small old bathroom. Very dark in the room, needs more lighting. We arrived early and had to wait 7hrs to check in with 2 small children who were exhausted. No attempt was made to get our room ready earlier. The scaffolding on the front of the building was a shame as well. Apart from that it was a very comfortable stay.
Stayed 4 nights in Sep 2024

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Rey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary customer service. Good value and comfort. Will definitely stay again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Peter

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor quality and no service
I ordered in room dining, food never came. Laundry they washed my white underwear with black socks in boiling water, socks shrunk, whites discoloured. And they did nothing to resolve the issue. Do not stay there.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tracey

Stayed 1 night in Aug 2024

8/10 Good

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. My only note is the rooms do not reflect the communal areas.
Stayed 1 night in Aug 2024

4/10 Poor

Or

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noises at all hours (when the doors close the whole building shakes) and hotel was not clean. Area is nice but I would not recommend staying here.
Stayed 5 nights in Aug 2024

4/10 Poor

David

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing experience for a hotel
The service was horrible. Lost reservation when we arrived, couldn’t get anyone to EVER deliver anyone room (towels, ice, food, anything), room cleaning was always late and required calls. Rooms are very run down. No proper wardrobe or dresser for clothes.
Stayed 8 nights in Aug 2024

2/10 Terrible

David

Stayed 3 nights in Aug 2024

10/10 Excellent

Phoebe

Stayed 1 night in Aug 2024

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Will never stay at the Dilly again. We booked multiple rooms, called to confirm multiple times, and then were told something different when we got there.
Stayed 1 night in Aug 2024

8/10 Good

Brian

Traveled with family
Liked: Amenities
Location of the property was perfect; close to shopping, theater, multiple tube stops, and a lot of restaurants! Some of the staff was great; some of the staff was very indifferent. It was reaaonably priced for a room that accommodated a family of 4 and having a pool was great.
Stayed 6 nights in Aug 2024

10/10 Excellent

angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dilly was perfect for our needs. We stayed at the Dilly for 4 nights after a week at an Air bnb. This definitely felt like a luxurious stay in comparison. The breakfast was fantastic, make sure to add that on. Location was perfect, we could just walk outside and catch a bus to everywhere we wanted to go. Easy walk or short bus ride to Hyde Park and Green Park. Tons of great shopping on Regent St. And I highly recommend eating at Dishoom! Staff at the Dilly was wonderful and very accommodating. We arrived early and we were able to store on bags with the concierge and we also had a late flight and were able to store our bags after checking out. The gym and the pool were great and provided a nice break from all our sightseeing. Everything was wonderful. I will definitely stay here again when I return to London.
Stayed 4 nights in Aug 2024

8/10 Good

Amos

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast is very disappointing, certainly for a 5 star hotel. One lift out of three not working the entire week, making going up or down a lengthy process. Room 610 A/C struggling to cool the room. Bad smell in the minibar fridge.
Stayed 7 nights in Aug 2024

6/10 Okay

Patrick

Liked: Staff & service
Closer to 3 star than 5 star
Loved the character and interior design of the hotel. You can tell they keep their common areas beautifully kept but the room was average and the air conditioning in our room below average. They did bring us a fan to help with the warmth. Service was great. Bed was decent but not the best. Bathroom average but could be updated. In some ways a 5 star hotel while most is closer to 3 star. Not a bad stay but definitely needs improvement.
Stayed 3 nights in Aug 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location. We enjoyed our 3 night stay at the upscale but affordable hotel, The Dilly at Piccadilly Circus. The rooms were comfy and had all the right amenities for a convenient and comfortable stay. The staff go out of their way to make sure you are happy.
Stayed 3 nights in Aug 2024