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The Dilly

5.0 star property

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Photo gallery for The Dilly

Superior Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk
Breakfast, lunch and dinner served
Interior
Pool
Gym

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Laundry
$289
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
21 Piccadilly, London, England, W1J 0BH
  • Place, Piccadilly
    ‪1 min walk‬
  • Place, Piccadilly Circus
    ‪2 min walk‬
  • Place, Leicester Square
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

7.6 out of 10
Good
(13 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(33 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

7.4 out of 10
Good
(14 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

8.2 out of 10
Very good
(19 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(14 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

8.0 out of 10
Very good
(7 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Dilly

5-star hotel in London City Centre
This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
The Dilly offers 283 accommodations with minibars and safes. 42-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 8181 square feet (760 square meters) include conference space. This luxury hotel also offers a health club, multilingual staff, and tour/ticket assistance.

The Dilly is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
The Terrace On Piccadilly - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 30 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Terrace On Piccadilly

Things to do

  • Health club
  • Racquetball/squash

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,181 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1909
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 100.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 for adults and GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
The Dilly Hotel
The Dilly London
The Dilly Hotel London
Le Meridien Piccadilly

The Dilly Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 471 out of 1004 reviews
Rating 8 - Good. 249 out of 1004 reviews
Rating 6 - Okay. 145 out of 1004 reviews
Rating 4 - Poor. 85 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great location poor hotel

Arrived late and although we were upgraded to junior suite, at my request, the room was noisy and dark with very little natural daylight. I requested another room the next morning, which was better and more comfortable still was shabby and ill thought out. The hotel is in need of a major upgrade, its old and looks it. Excellent location and food was good, however the the price not value for money
Stayed 4 nights in Sep 2025

6/10 Okay

Dania

Stayed 6 nights in Sep 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The property is also very convenient
Stayed 2 nights in Sep 2025

10/10 Excellent

GANESHWAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating as they were able to let us check in early. Very nice gym
Stayed 3 nights in Aug 2025

10/10 Excellent

Liang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to Buckingham Palace, China Town, The British Museum.
Stayed 1 night in Sep 2025

4/10 Poor

Donna

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
On several occasions I have been given rooms with the shower over the bath. Not the best of facilities, this is the 2nd time I have not been able to shower due to no hot water. I had to move room, very inconvenient. I am booked to stay 18th September, I am considering another hotel. I had 4 nights, not happy with the room or facilities.
Stayed 4 nights in Sep 2025

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Dima and Canda were incredible. They made our short but sweet stay so memorable. We will definitely be back and hope to see them again!
Stayed 1 night in Sep 2025

6/10 Okay

Hadley

Traveled with group
Liked: Cleanliness, staff & service, amenities
I stayed at The Dilly in March and was so pleased that I rebooked for August. But this time I felt I was staying at a different hotel. Maybe my first stay made me a harsh critic, but I was expecting excellent and got average - especially for the price. The room I booked in March was a Superior 2-Double - it was clean, spacious w/ updates like USB charging ports by the bed, a new temp control thermostat, fresh paint/decor. This time, our initial room was a Superior 2-Twin. Other than the size of the beds, I was expecting the same tier quality. Yet it was tiny & not updated (walls peeling, no charger outlets, a dial thermo). After seeing the room, I requested to move to - and pay for - an upgraded room akin to the Superior I had last time. One wasn't available for our stay, but they offered to move us to a Superior King (& waive the fee for a 2nd bed). I appreciated their accommodation; the staff was very helpful and attempted to make us more comfortable. But even the new, more expensive room didn't live up to the room from March. It wasn't refurbished either: no charging ports, AC didn't cool, bathroom towel warmer heated the entire room, no bathroom vent, fire doors banging outside our room all night. It just felt like the small touches were missing this time and wasn't as comfortable. Again, the staff was great, but the room was disappointing. I like the hotel itself (location can't be beat) but if I stay again, I will be sure to request a refurbished room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yahaira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location the most. Unfortunately, there was construction goin on behind at the time of our stay so that woke us up early. But not within hotel’s control.
Stayed 1 night in May 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor service. Tired old hotel.
Stayed 1 night in Aug 2025

6/10 Okay

Bjarni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

David

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each concierge and staff member were very helpful and friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

8/10 Good

rodolfo

Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Stayed 1 night in Aug 2025

8/10 Good

Sandra

Liked: Staff & service, room comfort

5 star location but that’s it.

Food options very limited. Indian restaurant or pizza in your room isn’t a good variety. Five star staff and location but amenities are no way near five star. It’s my second time staying there. After my first time there I asked for a quieter room as having a room opposite the lift was very noisy. This trip I was put opposite the staff laundry room and was very noisy. The hotel is old and yes modernized a bit but the walls are like paper. You can hear next room guests showering!
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a study of the layout

Good location but one lift was out of order for all my stay and it took a long time for lifts to appear, wherever you went. The bath and shower is ok but needs a refresh particularly regards the shower head and flexibility but this should distract you. It has a very odd layout and you can be directed a long way to your room when shorter routes, you later realise, are available. The breakfast/lunch restaurant, whilst built for a view, takes some finding first time.
Stayed 2 nights in Aug 2025

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing that no late check-out was provided. Your website says to reach out to the hotel to request it and when I did they said it was 50 pounds an hour. That should be displayed in your website. Very disappointing.
Stayed 1 night in Aug 2025

2/10 Terrible

Laura, San Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is nothing like advertised. There is no air conditioning, the hotel brought a fan to my room. The hotel also ruined my laundry, and lost many items. To their credit, they did give me a generous refund. The cleaning was terrible, after 3 days of leaving a dirty glass on the night stand, I had to hand it to the hotel maid. The fitness center is first rate, I will give them that. However, I will never stay here again. I come to the West End 2 times a year, but I will not be staying at the Dilly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Jul 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was that the television kept coming on automatically in the middle of the night. We kept trying to turn it off but it would only stay off for awhile then come back on with a bright screen. It was very disruptive to our sleep!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was consistently excellent! My room was cleaned and restocked daily without fail. The standout moment, though, was at checkout: one of the staff members, Ali actually walked with me to the station and helped carry my large suitcase all the way to the ticket kiosk. That kind of thoughtful gesture really stuck with me. Highly recommend!
Stayed 7 nights in Jul 2025