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The Excelsior Hotel

2.0 star property

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December 2024
January 2025

Photo gallery for The Excelsior Hotel

In-room safe, desk, iron/ironing board, free WiFi
Front of property
Property amenity
Interior
In-room safe, desk, iron/ironing board, free WiFi

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
41-42 Argyle Square, London, England, WC1H 8AL
  • Russell Square
    13 min walk
  • The British Museum
    4 min drive
  • Covent Garden Market
    5 min drive
  • London (LHR-Heathrow)
    54 min drive

Room options

View all photos for Economy Double Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Economy Double Room, Ensuite

  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

Queen Room with Two Queen Beds- Ground Floor

  • 161 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Single Room, Ensuite

  • 86 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Quadruple Room, Ensuite

  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (5 people)

In-room safe, desk, iron/ironing board, free WiFi

Family Room (5 people)

  • 161 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed, Ensuite

Standard Double Room, 1 Double Bed, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed, Ensuite

  • 65 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

Two Bedroom Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Similar properties

Exterior

Argyle Square Hotel

Free WiFi
Housekeeping
24/7 front desk
Microwave
3.6 out of 5, Good, (288)
The price is $199
per night
$239 total
includes taxes & fees
Dec 11 - Dec 12
Argyle Square Hotel

About this property

The Excelsior Hotel

Hotel in London City Centre
This smoke-free hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a porter/bellhop.
The Excelsior Hotel offers 28 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
The Excelsior Hotel features tour/ticket assistance, concierge services, and a porter. Wireless Internet access is complimentary.

The Excelsior Hotel is a smoke-free property.

Languages

English, French, German, Hindi, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The check-in location differs from the property location; go to: [The Melville Hotel 39 Argyle Square]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Excelsior Hotel London
Excelsior London
The Excelsior Hotel Hotel
The Excelsior Hotel London
The Excelsior Hotel Hotel London

The Excelsior Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 21 out of 320 reviews" "
Rating 8 - Good. 91 out of 320 reviews" "
Rating 6 - Okay. 85 out of 320 reviews" "
Rating 4 - Poor. 68 out of 320 reviews" "
Rating 2 - Terrible. 55 out of 320 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

ALAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Paul

Liked: Staff & service, room comfort
Disliked: Cleanliness
Decent for the price...
Nice room but tired and there was dried blood on the bathroom floor but for the price can't really be too picky
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Great location very close to Kings Cross station. Check in was via the hospital next door and was easy enough. Overall hotel is tired and grubby - there were piles of dirty linen on each floor by the stairs when we arrived at 9pm.
Stayed 1 night in Jan 2020

6/10 Okay

Lawrence

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

2/10 Terrible

Linda

Stayed 1 night in Nov 2019

2/10 Terrible

Henry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
It was a nightmare, there are bedbugs in the bedroom, kitchen doesn’t work, WiFi was impossible to connect, there was a leak in the bathroom, the staff solved using a can beneath, the third floor without elevator if you Bring luggage is an important issue. the hotel is very old the floor is really noisy and is lifting up
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Good proximity to Kings Cross station and the underground.
Stayed 2 nights in Nov 2019

8/10 Good

laura

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Stephen

Business traveler
Liked: Property conditions & facilities
Disliked: Room comfort
Tiny, very tiny
I stayed there for one night because I had an early-morning train from King's Cross. This place has the smallest rooms I've seen. They've squeezed in every millimetre of accommodation space: the shower is over the toilet, the bed occupies so much of the room there's barely space for a backpack (certainly not for a suitcase), the halls are narrower than a normal person's shoulders. The reception desk is three buildings away. It's clean and the receptionist is professional, but the building is ridiculously cramped.
Stayed 1 night in Oct 2019

8/10 Good

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was what was expected for the star rating and price. Basic but most importantly clean and comfortable. My friends and I would stay there again.
Stayed 1 night in Sep 2019

6/10 Okay

Yat Ho

Disliked: Property conditions & facilities
fair
Pros: Close to Kings cross; plenty of restaurants nearby Cons: Got a bar nearby, noisy at midnight, specially weekend; some facilities are old, even broken; narrow stairs, not convenient for luggages; wifi is out of service sometimes; small apartment, not comfortable with 4 persons
Stayed 5 nights in Jul 2019

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean and comfy.
Basic room but clean and comfortable. Served the purpose for a family of 5. Good location near kings cross station for ease of travel home.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
We actually dealt with the Hotel Melville. There are many small hotels all in a row next to each other, all near the King's Cross train station, and some of them seem related to each other, perhaps under the same administration or ownership. As we were four persons with a lot of baggage, we were actually assigned a place around the corner called Flat No. 1. The staff were very considerate in putting us there, because we needed the room. The flat was in the basement but had its own entrance by a stairway down from the street and was huge. We had two bedrooms with two double beds. The bedding was fresh and clean and the beds comfortable. The flat appeared to be freshly cleaned as well as possible. There was also a kitchen with a long computer workstation with lots of plug-ins, and there were lots of various kinds of outlets in the bedrooms. The only complaints were that there seemed to be a small amount of mold around the light fixture in the bathroom, which was otherwise well cleaned, and the kitchen faucet dripped. On the whole, however, it was a nice place for tired travelers.
Stayed 1 night in Jul 2019

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelsior - Business Trip
I was a little bit nervous of the location - dodgy looking park over the road. KX & St Pan just 200 yds away - loads of eateries & new bars. Overall a pleasant enough experience at a reasonable price.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
The property is located within walking distance from the St Pancreas International. Which was very nice and convenient. However, the hotel had no air conditioning and we were located on top floor which was 6 flights on narrow steps especially when packing luggage. No breakfast was included and WiFi strength was very poor. The bathroom was only big enough for one to turn around in. The bathroom ceiling appeared to have been duct taped in a spot above toilet? When we went to check out and we turned in key (yes they still had a key) the gentleman just looked at us. Not to mention the TV would not program in the room. The hotel was definitely overpriced for the room you would have expected
Stayed 1 night in Jul 2019

8/10 Good

SANDRINE

Liked: Cleanliness, property conditions & facilities, room comfort
Good and convenient for families.
Reasonably priced and clean accommodation. Nice to have little fridge and kettle.
Stayed 1 night in Jun 2019

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ideal location
We had a 2 bed apartment and actually the beds were clean and fresh towels, the apartment doesn’t look great but it served the purpose and you cannot get nearer to kings cross if we tried.
Stayed 1 night in Jun 2019

6/10 Okay

Gary

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

2/10 Terrible

KWANGYONG, SINGAPORE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed that the room given was located in the basement. It was totally difference from the hotel website.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Good location, good value
Stayed 1 night in Apr 2019