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The Franklin London - Starhotels Collezione

5.0 star property
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Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters
Creator video
Garden
Lobby
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pet friendly
  • Gym
  • Breakfast available
  • Room service
$560
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
24 Egerton Gardens, London, England, SW3 2DB
  • Natural History Museum
    ‪9 min walk‬
  • Hyde Park
    ‪9 min walk‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Double Room

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Executive

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite Executive

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Presidential Suite

  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Junior Suite

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Garden Suite

Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Garden Suite

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Franklin London - Starhotels Collezione

5-star hotel in London City Centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a coffee shop/cafe are onsite.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
In addition to a full-service spa, The Franklin London - Starhotels Collezione features a steam room and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and a meeting room. This luxury hotel also offers spa services, a library, and multilingual staff.

The Franklin London - Starhotels Collezione is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Franklin Restuarant - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 31 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 50 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

The Franklin London - Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 369 out of 493 reviews
Rating 8 - Good. 76 out of 493 reviews
Rating 6 - Okay. 27 out of 493 reviews
Rating 4 - Poor. 8 out of 493 reviews
Rating 2 - Terrible. 13 out of 493 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truly special experience

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛
Stayed 1 night in May 2025

8/10 Good

Michael, Sonora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge
Stayed 3 nights in May 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was helpful and kind
Stayed 6 nights in Apr 2025

2/10 Terrible

Sharon, miami beach

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They had private events for three nights where the lobby was packed and very little security. We witnessed a robbery outside the hotel (a suitcase being stolen from a nearby hotel). I found men workers in the women bathroom with no signage on door that they were in there. Ran out of fruit for breakfast
Stayed 6 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful street and very well appointed hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Joyceann, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities, restaurant, service, location to shops, and museums is a rating of six (in a scale of 1-5)! The restaurant is managed by a Michelin rated chef and his menu is outstanding. The waiting staff (led by Stephanie) is attentive, efficient and friendly, esp. Neusa. The concierge was informative and willing to help in several regards.
Stayed 7 nights in Apr 2025

10/10 Excellent

ismail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location,location and location
Stayed 7 nights in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

cornelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 2 nights in Apr 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Experience

The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Scott

Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so convenient to great shopping and the park. It is modern and there is a real sense of luxury.
Stayed 1 night in Mar 2025

2/10 Terrible

Mohamood

Disliked: Staff & service, property conditions & facilities
I wish i could give a 5-star review, but unfortunately, this is not the case. i do not like to be prejudged on the arrival to the hotel. The welcome was awful and rude which left a bitter taste. I wish we left straight away but it was our wedding day and we had an evening party to attend...not ideal scenario. The following day we had a note posted under the door addressed to my name accusing me of smoking because they smelt smoking in the corridor....even though the lovely chap at the door saw me going out for a smoke number of times .This explains me hearing someone near our door couple of times. The housekeeping was very nosey when we asked for coffee and looked inside the room as trying to catch us out. But instead should have been doing her work as a room was far from clean, just looking at the fire alarm which was covered in a layer of dust was enough. And all of this would have been not important if we had great service and felt welcome. Whilst checking out i saw the service given to other customers arriving by different members of staff was totally different to what we received. When I complained, the house manageress was very apologetic and polite and offered to pay for our taxi ride. Which was very kind. But i would not recommend this hotel because it truly left a bad taste and ruined our special day. Very, very sad
Stayed 2 nights in Mar 2025

10/10 Excellent

Barinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Franklin Hotel London is an absolute gem! Nestled in a quiet Knightsbridge enclave, it exudes elegance and sophistication. The decor is stunning, service impeccable, and the ambiance intimate yet luxurious. Every detail, from the plush rooms to the exquisite dining, is perfection. A true five-star experience—highly recommended!
Stayed 2 nights in Mar 2025

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

gavin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!
Stayed 5 nights in Mar 2025

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and service
Stayed 2 nights in Feb 2025

10/10 Excellent

Han, Guildford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staffs, home warming welcome
Stayed 1 night in Feb 2025