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The Leicester Square Collection

3.5 star property

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Traditional Apartment, 1 Bedroom, Courtyard View | Private kitchen | Microwave, oven, stovetop, dishwasher

Reviews

5.6 out of 10

Popular amenities

  • Washer
  • Kitchen
  • Dryer
  • Free WiFi

Explore the area

Map
5 Wardour Street, London, England, W1D 6PB
  • Leicester Square
    3 min walk
  • Piccadilly Circus
    4 min walk
  • National Gallery
    5 min walk
  • London (LHR-Heathrow)
    50 min drive

Room options

View all photos for Economy Studio

Economy Studio | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Economy Studio

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

Basic Studio | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Basic Studio

  • 150 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Apartment, 1 Bedroom, Courtyard View

Traditional Apartment, 1 Bedroom, Courtyard View | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Traditional Apartment, 1 Bedroom, Courtyard View

  • 450 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Business Apartment, 1 King Bed with Sofa bed, City View

Flat-screen TV

Business Apartment, 1 King Bed with Sofa bed, City View

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, City View

1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Apartment, 1 Bedroom, City View

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Leicester Square Collection

3.5-star apartment in London City Centre
Laundry facilities, express check-out, and free WiFi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with an oven, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and an electric kettle. Limited housekeeping is available.
The Leicester Square Collection offers 12 accommodations with washers/dryers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star apartment have kitchens with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include bathtubs or showers and complimentary toiletries.

This London apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a limited basis.

The Leicester Square Collection features laundry facilities, express check-out, and an elevator. Public areas are equipped with complimentary wireless Internet access.

The Leicester Square Collection is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Crib: GBP 15 per day

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Stovetop

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: GBP 35 per day

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities
  • Washer/dryer

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Housekeeping (limited availability)
  • Iron/ironing board

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Built in 2016

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in fee: GBP 35 for check-in after 11 PM
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per day
Cribs (infant beds) are available for GBP 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 250.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee: GBP 35 for check-in after 11 PM
  • Crib (infant bed) fee: GBP 15.0 per day
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Leicester Square Collection Apartment London
Leicester Square Collection Apartment
Leicester Square Collection London
Leicester Square Collection
The Leicester Square Collection London
The Leicester Square Collection Apartment
The Leicester Square Collection Apartment London

The Leicester Square Collection Reviews

Reviews

5.6
Rating 10 - Excellent. 21 out of 193 reviews" "
Rating 8 - Good. 49 out of 193 reviews" "
Rating 6 - Okay. 37 out of 193 reviews" "
Rating 4 - Poor. 26 out of 193 reviews" "
Rating 2 - Terrible. 60 out of 193 reviews" "

6.0/10

Cleanliness

5.4/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Eric E.

Disliked: Cleanliness
In the middle of the Theater District, but ...
At first blush, the space was clean and simple, and in a good location, as was advertised. As we "lived in it", we found that there were no forks, the stove and the hot plates did not work. There was mold and mildew in the shower, the tape in the corners of the bedroom windows did not hold out the noise and the air. The location was good, but it was very noisy until well past 1:00am. We ended up sleeping on the hide-a-bed to escape the street noise. Communication with management was not good until the day before we arrived. When we let them know about the mold and mildew, no response. We have stayed with VRBO many times, but this was the first time we were not happy with the apartment. I hope they are able to fix the above mentioned items before renting to anyone else.
Stayed 3 nights in Dec 2019

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my trip. Close to everything.
Great little one-bedroom flat. Perfectly located. Larger than expected. Great shower. Bed was ok. Couch was comfy. Located in soho/convent garden area. Close to the west end, Chinatown, casinos, restaurants, etc.
Stayed 4 nights in Nov 2019

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, property conditions & facilities, room comfort
No reserven no lo recomiendo
Las fotos mostradas no son lo que tienen en realidad los espacios muy diferentes y el estado el departamento en general, muy deteriorado, tienen un área dentro del departamento lleno de tríques o cosas viejas, la entrada es una calle de servicio de restaurantes hay basureros y no se siente seguridad
Stayed 2 nights in Nov 2019

4/10 Poor

Elizabeth

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is the only positive.
Positive: The location was great. Towels and extra bedding available. Negatives: After I booked, I wasn’t given contact info to the host so I could let them know when we would arrive so I had to call long distance to the phone number. Next, it was the most uncomfortable couch bed ever with rips and blood stains all over it. YUCK. Mildew smell throughout entire apt. No hot water in shower! We called to get it fixed and still no hot water in shower only in the sink. No mirror in bathroom which is hard for getting ready. It was also very loud at night so bring your ear plugs. Stains on carpet in bedroom. Also, very cramped for 4 adults to stay 2 nights.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Superb location and easy to meet up with the service provider
Stayed 1 night in Oct 2019

6/10 Okay

Ayvin R.

Liked: Cleanliness
Good practical base for the West End but terrible communication with manager
Great location in the heart of the West End. Not much natural light but out most of the time, so not a big deal. No basic store cupboard items, so if you want to self cater, bring everything - salt, teabags etc. Comfortable bed and sofa bed. As in the West End, some night life noise until around 1.00 a.m. so closed windows is best, but could be hot and stuffy in warm weather. Helpful and friendly reception staff. Booked 2 beds for 2 people but confirmation email said they would supply one bed for one person. Tried to email and message through HomeAway several times to sort this out but never received an answer. Had to phone HomeAway customer support to get a phone number to confirm bed arrangements and arrange a time to meet at their meeting point to gain access. Photos are representative as an example of the owner's properties - you don't know this until you have booked. Would go again now I know how to directly contact reception.
Stayed 2 nights in Sep 2019

2/10 Terrible

Sabrina

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was perfect. The communication prior to attuning was non existent that I was worried about the booking.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Centrally located easy to get around
Stayed 2 nights in Sep 2019

10/10 Excellent

מירי

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartment
Great location
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s what you would expect for a budget stay in a great location. Not disappointed at all.
Stayed 2 nights in Sep 2019

2/10 Terrible

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com Complaint
Do not stay here at all cost. Our booking was for three nights. The only positive is the property location, in the middle of everything if you want that. Otherwise no front desk and property management is not responsive. First it took a few attempts to get a hold of some to collect our key, 2nd no A/C, it was broken (In August), 3rd, no running water. Could not reach property management, finally they showed up and said we will return. Never returned. Lastly, Hotels.com only helped by offering a 28% voucher. I argued I did not receive the service I ordered. Hotels.com claimed they didn't get refunded so I couldn't get refunded. The fact is I ordered through Hotels.com and Hotels.com should make this right. I have attempted to escalate this with no response. I'm not surprised. Try finding a number or department to submit a complaint to Hotels.com or Expedia.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location in the Soho district of London.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
OK in terms of bed bathroom and kitchen which I didn’t use
Stayed 1 night in Aug 2019

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run the other direction!!!!!!
I was a rodeo cowboy for 15 years and stayed in some pretty marginal places during my career but nothing prepared me for this. Mold on the ceilings, just plain dirty, ripped and torn furniture, super sketchy alley way location, noisy hot water heater, and a just plain dive property. Don’t trust the photos! The host was nice to us but the property was definitely misrepresented in the photos. It’s next to a disco so don’t plan on sleeping. Super disappointed... Shame on hotels.com for listing this hole. The mattress bedding was so stained sleeping in my clothes was my only option.
Bathroom mold
Bathroom mold
Kitchen chairs
Our couch and sofa bed
Stayed 1 night in Aug 2019

4/10 Poor

Ian

Liked: Room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Just outside Piccadilly Circus and in the heart of Soho. Great walkable spots for dinner and drinks. Safe and clean.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Leicester Square Collection, London
I had to change my dates, the only room that was available was a smaller room. The hotel would not refund me the difference. On top of the that the pictures that are posted is not what the room looks like. There was stained and broken furniture. You had to go down an ally to get to the front door. Seemed very shady I should have read reviews from this hotel a little more, because they seem to owe other guest refunds and they don’t return calls. They are a total scam!!!
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Do not have high expectations form this hotel, you get what you pay, its all about location. This "hotel" is literary in the center of the action! A few steps to major attractions. Surrounded by lots of restaurants, steps away from the tub and bus stops. The advertised address is only a meeting point, someone will meet you and walk you to your rental.. for us the entrance was in a alley (behind a construction) somehow sketchy, no lobby, a mini tiny elevator and the unit was small as can be, a room with a full bed, 15in around to walk, a sofa that makes another full bed, but it had a nice kitchenette. Bathroom ok...there was not hot water nor light first night but the guys in charge turned on the water heater (inside a cabinet in kittchen) and changed the light feature for us...no room service...clean towels in request (but there is no people in the little desk all the time, so I wrote them notes). View..to some sort of offices.. bathroom window to the entrance alley Interesting experience... One more thing...since this property in the middle of so many attractions, bar and restaurants it can be noisy! specially Friday and Saturday nights. Keep the bathroom window and door close to reduce a little the noice.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Location great Everything else terrible My husband will call and send pictures as proof of the terrible conditions of the appartement
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Visit from Orlando
Great location, room is better than we expected, bathroom fixture/building condition are good. The meet-up person was there in 5min after we called. However fridge didn't work during our stay, some lightbults burn out and bed/sofa bed too soft. We are very happy in general.. Nothing beats the location for the price.. Will stay the place again
Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst apartment in London
The apartment is in a different location than advertised. They have given a nice attractive address as meeting point. Once your arrive at this location, they take you to another, not so great location. I think this is fraud. Also, apartment is dirty with insects in the kitchen and the elevator doesn’t work. Staff is rude and not cooperative. Avoid at all cost !!!
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. They refused to refund my money when I complained about the poor reviews.
Stayed 6 nights in May 2019

2/10 Terrible

Dinah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total unacceptable listing for Hotels.com
Stayed 2 nights in May 2019