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The Londoner

5.0 star property

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Photo gallery for The Londoner

Rooftop terrace
Lobby
Meeting facility
Exterior
Deluxe King City View Room | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub

Explore the area

Map
38 Leicester Square, London, England, WC2H 7LL
  • Leicester Square
    ‪1 min walk‬
  • Trafalgar Square
    ‪4 min walk‬
  • Piccadilly Circus
    ‪5 min walk‬
  • London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Deluxe King City View Room

Deluxe King City View Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King City View Room

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tower Penthouse Suite

Tower Penthouse Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Tower Penthouse Suite

  • 2153 sq ft
  • City view
  • Sleeps 2
  • 2 King Beds

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Room

King Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

King Room

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Capital Suite

Capital Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Capital Suite

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room

Signature Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Room

  • 1281 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Corner Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Londoner

5-star hotel in London City Centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
The Londoner offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The Retreat has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, The Londoner features an indoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and 9 meeting rooms. This luxury hotel also offers a fitness center, a sauna, and a rooftop terrace. Parking is available onsite for a surcharge.

The Londoner is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Whitcomb’s - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
8 at The Londoner - This rooftop bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Joshua’s Tavern - This restaurant specializes in British cuisine and serves dinner only. Open select days.
The Stage - This bar specializes in seafood and serves breakfast and light fare. Open daily.
The Residence - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (GBP 90 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 39 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • 8 at The Londoner
  • Joshua’s Tavern
  • The Residence
  • The Stage
  • Whitcomb’s

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Free pool cabanas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 16 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 39.00 per person
  • Valet parking fee: GBP 90 per day
  • Service fee: 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Londoner Hotel
The Londoner London
The Londoner Hotel London

The Londoner Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 624 out of 782 reviews
Rating 8 - Good. 95 out of 782 reviews
Rating 6 - Okay. 32 out of 782 reviews
Rating 4 - Poor. 17 out of 782 reviews
Rating 2 - Terrible. 14 out of 782 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hassan

Stayed 1 night in Jan 2025

10/10 Excellent

CHIN HOOI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jan 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Helen

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Siobhan

Stayed 1 night in Jan 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay at a boutique hotel. Staff was very kind and welcoming and had a stunning view of the London Eye from my hotel room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lee

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
I love the Londoner hotel unfortunately on my last 2 visits the hotel has had works being done in the pool, I received sales emails all week but no mention of the pool shutting. I only come to chill out living not far away it’s a nice treat and without the pool and spa it’s an expensive stay out.
Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Marc

Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Aaron, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Comfortable room. Great location and atmosphere. Good food. No complaints!

10/10 Excellent

Kerren, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were wonderful, all designed to make you feel very welcome.
Stayed 3 nights in Dec 2024

10/10 Excellent

EZRA, Rishon lezion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in London for sure
Stayed 4 nights in Dec 2024

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how they make you feel special. Enjoyed the convenience to other areas.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hashem, Purchase

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to stay in the lobby
Stayed 5 nights in Dec 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City view room - would go again

We stayed in one of the City View rooms, and sadly the fog limited our view a bit. But what we could see was fantastic. The room itself was excellent, very comfy bed. And all the team members there were very welcoming and friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the interior design, live music at the lobby and the location is very convenient. All the stuff are helpful and friendly. Definitely will stay there again when we go to London.
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent Hotel. The staff was very kind, the property immaculate, and the location was perfect. The only dowside is that the walls are pretty thin. I heard everything going on above me. Other than that, you get what you pay for here (yeah, it's not cheap), then again, nothing in London is.
Stayed 4 nights in Dec 2024

10/10 Excellent

PAUL, HINCKLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024