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The Milestone Hotel

5.0 star property

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Photo gallery for The Milestone Hotel

Deluxe King | Living area | 32-inch LCD TV with digital channels, TV, DVD player
Egyptian cotton sheets, premium bedding, memory foam beds, minibar
Exterior
Coffee/tea maker
32-inch LCD TV with digital channels, TV, DVD player

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking available
  • Room service

Explore the area

Map
1 Kensington Court, London, England, W8 5DL
  • Kensington High Street
    ‪1 min walk‬
  • Kensington Palace
    ‪6 min walk‬
  • Royal Albert Hall
    ‪9 min walk‬
  • London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for Superior Queen Room

Superior Queen Room | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Superior Queen Room

  • 214.9 sq ft
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, Park View

  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Master Suite

  • 483.9 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | Property amenity

Deluxe Studio

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Park View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Deluxe King

  • 258.0 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Junior Suite

  • 387.9 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Milestone Hotel

5-star hotel in London City Centre
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a sauna.
The Milestone Hotel offers 62 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
In addition to a full-service spa, The Milestone Hotel features an indoor pool and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and meeting rooms. This Georgian hotel also offers a fitness center, spa services, and tour/ticket assistance. Parking is available onsite for a surcharge.

The Milestone Hotel is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Chenestons - This fine-dining restaurant serves lunch and dinner.
Stables Bar - Onsite pub.
Late night fare is available from 24-hour room service.

Awards and affiliations

The Milestone Hotel is listed in the 2021 Travel + Leisure 500.

Languages

Afrikaans, Arabic, Bulgarian, Chinese (Mandarin), Czech, Dutch, English, Estonian, Filipino, French, German, Greek, Hindi, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (GBP 65 per night)

Food and drink

  • Daily English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 50 for adults and GBP 39 for children
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Chenestons
  • Conservatory
  • Stables Bar

Things to do

  • 24-hour pool access
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • Elevator

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Banquet hall
  • Built in 1884
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Georgian architecture
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per accommodation, per night, plus a deposit of GBP 500.00 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 50 for adults and GBP 39 for children
  • Fee for in-room wireless internet: GBP 0 per stay (rates may vary)
  • Valet parking fee: GBP 65 per night
  • Pet deposit: GBP 500.00 per stay
  • Pet fee: GBP 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number CMP62944

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Milestone
Milestone Hotel
Milestone Hotel London
Milestone London
The Milestone Hotel London, England
The Milestone Hotel Hotel
The Milestone Hotel London
The Milestone Hotel Hotel London

The Milestone Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 387 out of 457 reviews
Rating 8 - Good. 54 out of 457 reviews
Rating 6 - Okay. 10 out of 457 reviews
Rating 4 - Poor. 5 out of 457 reviews
Rating 2 - Terrible. 1 out of 457 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Iain

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge character. Great staff. Stables Bar is superb.
Stayed 2 nights in Jan 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Small rooms, fusty atmosphere, quite costly
My wife and I didn't enjoy our stay at the Milestone. While the staff was friendly and attentive, we found the room really very, very small - there wasn't really much space to put luggage racks out in the narrow gaps between the edges of the queen bed and the walls of the room. The decor was definitively old-school and fusty. I didn't much like the bathroom either, which - while actually pretty spacious - included one of those old-style showers that wasn't even enclosed, leaving water spraying around the bathroom. Now, some of this is my fault, in that the place was recommended to me by a friend. But I think that friend had gotten upgrades (whether he paid or got them for free I don't know) so his experience was far superior to mine. I paid something like $700/night, and I could have had a much more comfortable experience in a nearby place at half that price. Maybe all their customers are "money is no object" kind of people, I don't know. It pains me to say it owing to how friendly the staff was, but I will not be back.
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a classic hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Stayed 1 night in Dec 2024

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel. The staff are amazing, friendly and efficient and can’t do enough to help. We’ve stayed twice now and both times they exceeded our expectations. Breakfast is the best! Try the pancakes … delicious ❤️❤️. It genuinely feels like you are going home when you go back to this hotel, you get a personal service here you don’t see often these days and we didn’t even have to give our room number as the staff memorise your name and which room you are in!! We will definitely be staying here every time we visit London 👌👌❤️❤️
Stayed 2 nights in Dec 2024

10/10 Excellent

Inna

Stayed 2 nights in Dec 2024

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Certainly don’t get the room you see in the photos. Very expensive for what you get.
Stayed 1 night in Dec 2024

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Unable to obtain teabags in room despite two requests!!!!!
Stayed 1 night in Dec 2024

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We loved our short stay and would have liked to have had more time to enjoy the bar etc. Our room was large and comfortable and every staff member we had contact with was very friendly and welcoming. Will definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Kari

Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spot on service as always. Our room upgrade was impeccable, we stay every year and it was also so nice to get a card that welcomed my wife and me and even our dog who also stays with us. All in advance, thank you for a wonderful stay again
Stayed 3 nights in Nov 2024

10/10 Excellent

James, St Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Milestone. The hotel is historically charming, beautifully, well-appointed with nice amenities. It’s a five star hotel that gives you the feeling of luxury. The rooms are small by American standards -we did have to wrestle with the height of the shower. But, that’s part of the charm of a historic building. The highlight of our stay was the incredible staff. Steve is a true gem and went out of his way to be helpful and courteous. Overall, we found all Londoner’s to be extremely kind and friendly. We will definitely be back.
Stayed 5 nights in Nov 2024

10/10 Excellent

anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Rubyni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rubyni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay in Milestone - always a great service
It was such an amazing stay! Their service and customer service was amazing!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent service. Would definitely come back, highly recommended, we really enjoyed our stay at the Milestone!
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Milestone Hotel, will come back for sure, the staff went above and beyond to accommodate us while staying!
Stayed 4 nights in Nov 2024

10/10 Excellent

Massoud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel
Stayed 2 nights in Nov 2024

8/10 Good

Darcy

Stayed 1 night in Oct 2024

10/10 Excellent

Massoud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean and quiet
Stayed 12 nights in Oct 2024

10/10 Excellent

Shelby, Ottawa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection!
Stayed 4 nights in Oct 2024