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The Park City Grand Plaza Kensington

4.0 star property

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Photo gallery for The Park City Grand Plaza Kensington

Classic hotel with a grand entrance and ornate detailing.
Indulge in a sumptuous spread of baked goods, meats, and fresh produce at our hotel's dining area.
Relax in the inviting lobby area with comfortable seating and a beautiful potted plant.
Relax in a stylish room with a large bed, two armchairs, and a potted orchid.
Relax in a stylish outdoor lounge with curved sofas and small tables, surrounded by lush greenery and city views.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
18-30 Lexham Gardens, London, England, W8 5JE
  • Kensington High Street
    ‪8 min walk‬
  • Natural History Museum
    ‪13 min walk‬
  • Hyde Park
    ‪17 min walk‬
  • London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Plaza Executive Double

Plaza Executive Double | Minibar, in-room safe, desk, blackout drapes

Plaza Executive Double

8.8 out of 10
Excellent
(34 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Triple

Minibar, in-room safe, desk, blackout drapes

Plaza Executive Triple

8.6 out of 10
Excellent
(19 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout drapes

Family Suite

8.8 out of 10
Excellent
(9 reviews)
  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Grand Deluxe Double

Grand Deluxe Double | Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Double

8.6 out of 10
Excellent
(66 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout drapes

Family Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 Double Bed

View all photos for Grand Deluxe Double Room Non Smoking

Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Plaza Executive Double Room Non smoking

Minibar, in-room safe, desk, blackout drapes

Plaza Executive Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Plaza Executive Triple Room Non smoking

Minibar, in-room safe, desk, blackout drapes

Plaza Executive Triple Room Non smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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4.7 out of 5, Exceptional, (1003)
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About this property

The Park City Grand Plaza Kensington

4-star London hotel, connected to the convention center in London City Centre
This hotel features a restaurant, a 24-hour fitness center, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
The Park City Grand Plaza Kensington offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and multilingual staff.

The Park City Grand Plaza Kensington has designated areas for smoking.

Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Park City Grand Plaza Kensington has a restaurant on site.

Languages

Chinese (Mandarin), English, French, Hindi, Hungarian, Italian, Japanese, Malay, Polish, Romanian, Russian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator (50 inch wide door)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 15.00 for adults and GBP 10.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Parkcity Hotel London
Parkcity London
Park City Grand Plaza Kensington Hotel
Park City Grand Hotel
Park City Grand Plaza Kensington
Park City Grand
The Parkcity Hotel London
Park City Hotel London
The Park City Grand Plaza Kensington Hotel London, England
The Park City Plaza Kensington
The Park City Grand Plaza Kensington Hotel
The Park City Grand Plaza Kensington London
The Park City Grand Plaza Kensington Hotel London

The Park City Grand Plaza Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1009 reviews
Rating 8 - Good. 309 out of 1009 reviews
Rating 6 - Okay. 110 out of 1009 reviews
Rating 4 - Poor. 36 out of 1009 reviews
Rating 2 - Terrible. 39 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Amal

Liked: Property conditions & facilities
Best in London
Stayed 3 nights in Apr 2025

10/10 Excellent

Gillian

Stayed 2 nights in Apr 2025

10/10 Excellent

Yanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this location, it is around restautants, shopping and it has transportation everything with just like 5 minutes walking. The room is big enought for you to walk around and clean.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good size family room and bathroom. It was cold, could feel breeze coming through the windows
Stayed 1 night in Apr 2025

10/10 Excellent

Abdullah

Stayed 1 night in Mar 2025

8/10 Good

Rosamund

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 10 minutes from tube station on a quietnstreet. Staff were gelpful. Booked online and for some reason got accessible room which was large and clean. Bed was a little too hars but upntonpar. Would recommemd.
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Traveled with family
Liked: Amenities, property conditions & facilities
We really enjoyed our stay. The staff were very accommodating to our needs and requests. Location was very convenient and the price was reasonable. We’d definitely stay here again. Thanks.
Stayed 1 night in Apr 2025

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very conveniently located a short walk from major museums, shopping and Hyde Park. The staff was friendly and helpful. The room was clean and comfortable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Douglas

Stayed 1 night in Mar 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, room comfort

March 2025 Vacation

We stayed for 9 days. Located in Kensington, this hotel is not close to downtown, but we liked the area. It was very quiet and safe. There were not too many restaurants nearby and the hotel doesn’t have its own restaurant. There is a restaurant on the bottom floor but it is not owned by the hotel. The food was awful. We ate breakfast there on our first day and never returned. The staff was very good. They keep the hotel very clean. There are nearby tube stations you can walk to. We would recommend staying if you’re looking for a quiet hotel.
Stayed 9 nights in Mar 2025

10/10 Excellent

Douglas

Stayed 2 nights in Mar 2025

10/10 Excellent

DUHAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

James G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, staff was pleasant. Enjoyed our stay.
Stayed 5 nights in Mar 2025

4/10 Poor

Braden

Business traveler
Disliked: Staff & service
No hot water and constantly fluctuating from hot to cold, blinds did not cover the windows, if you enjoy having what seems like a floodlight coming through your window at 7am then stay here. Staff batten into my room every morning at 9 am to clean even though I asked them 3 times not to and also asked 3 times for a do not disturb sign. Advertised room as a double bed and when I got there there was just 2 single beds pushed together. Overall one of the worst hotels I have stayed at in the 30 countries I have been to.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just a few minutes away from Earl’s Court Station. Very quiet and beautiful upscale neighborhood in the Kensington area. We felt very safe waking to and from our hotel. Lots of food options close by. The staff was friendly and our room was the perfect size for two. Actually, bigger than expected! Housekeeping cleaned our room everyday. We highly recommend this hotel!
Stayed 6 nights in Mar 2025

10/10 Excellent

Antwonette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Mar 2025

8/10 Good

Jason

Liked: Cleanliness, room comfort

Perfectly ok, good location, neat&tidy

Great location..short walk to Gloucester Road train STN, restaurants and a couple of supermarkets. Also short walk to Earls Court area. Room was comfy, a little tight and small...but perfectly adequate. Didnt try out the restaurant, cafe...so can't comment. The lifts are noisey and you can hear them at night from bed (we were given the room next to the lift which seems to be common when booking with Hotels.com rather than through the hotel direct). All in all, a nice experience and reasonable for the cost. Close to buses and trains to get you all over London.
Stayed 5 nights in Mar 2025

8/10 Good

Alejandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location and superb price
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 4 nights in Mar 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The only issues were the provision of essentials like toiletries especially in an executive room. Breakfast was not great at all. Poor choices to select from, cold and did not look appetizing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with the hotel. Clean, nice staff and safe area.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Family

Good for what we needed, safe area, easy access to tube for airport and attractions. Large room. Negatives - central heating in our room broken (unsure if under repair or an issue throughout the hotel). Other minor maintenance issues e.g. ripped/torn carpet in halls, water damage to underside of bathroom door. Cot mattress provided was too big for cot. No ramp to access building for prams/suitcases.
Stayed 4 nights in Mar 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025