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The Pelham London - Starhotels Collezione

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pelham London - Starhotels Collezione

The Mews Suite (Suite Temptation) | Frette Italian sheets, premium bedding, minibar, in-room safe
Lobby
Executive Room | Frette Italian sheets, premium bedding, minibar, in-room safe
Lobby
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Natural History Museum
    3 min walk
  • Victoria and Albert Museum
    4 min walk
  • Science Museum
    5 min walk
  • London (LHR-Heathrow)
    35 min drive

Room options

View all photos for The Mews Suite (Suite Temptation)

The Mews Suite (Suite Temptation) | Frette Italian sheets, premium bedding, minibar, in-room safe

The Mews Suite (Suite Temptation)

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room

Executive Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Executive Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite (Suite Temptation)

King Suite (Suite Temptation) | Frette Italian sheets, premium bedding, minibar, in-room safe

King Suite (Suite Temptation)

  • 1098 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Pelham London - Starhotels Collezione

5-star hotel in London City Centre
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 570 square feet (53 square meters) include conference space. This Georgian hotel also offers a 24-hour fitness center, a library, and multilingual staff.

The Pelham London - Starhotels Collezione has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Trattoria

Things to do

  • 24-hour gym
  • Library

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 570 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Georgian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 496 out of 815 reviews" "
Rating 8 - Good. 239 out of 815 reviews" "
Rating 6 - Okay. 54 out of 815 reviews" "
Rating 4 - Poor. 20 out of 815 reviews" "
Rating 2 - Terrible. 6 out of 815 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anujit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mews was an excellent suite for extra space, very nicely appointed. It is actually at the side of the hotel down a side alleyway and was surprisingly very quiet. our daughter loved the loft area with the second bed, but there are narrow stairs so not for those with mobility issues or very young kids. The staff were very nice and helpful. The stairs to the Mews suite are very narrow so it’s difficult with larger suitcases. Kudos to the staff member who carried our luggage up!! Breakfast was excellent! Upon our arrival some complimentary fruit and Chocolates awaited us which we demolished during our stay. The surrounding area is extremely convenient for food choices, restaurants and access to the Tube and various museums. We thoroughly enjoyed our stay at The Pelham.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dipali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Tashi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star
The location is ideal and near excellent restaurants. The hotel staff was extremely friendly and informative. The hotel restaurant and overall hotel was clean and the food was tasty and presentation was welcoming. I felt safe and would definitely stay again. Room gave the feeling of royalty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pelham is a little slice of London living in what was once a townhouse in South Kensington. It's so charming and beautifully designed by one of the hotel world's most talented eyes - Kit Kemp. If you're looking for a boutique hotel in one of London's best neighborhoods with walkable access to museums, restaurants, pubs, Hyde Park, the tube, then this is the spot.
Stayed 1 night in Aug 2024

8/10 Good

nadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Catherine E.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with an attentive and welcoming staff. Lovely room, plush towels, turn down service, and very quiet despite being street side. Would absolutely recommend!
Stayed 4 nights in Jul 2024

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay at the Pelham, but the water was out in our room. The friendly staff moved us to a sister location which was also beautiful and it was seamless for us. Although we were sad not to stay at the Pelham, the Franklin was gorgeous, and the staff was incredible!!! Justina and Mico were so helpful, friendly, and all staff was helpful and kind. Loved it!
Stayed 3 nights in Jul 2024

8/10 Good

Juan-Antonio, Manama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Martyn, Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve marked everything as 5 star but only gave a 4 star review overall . Everything about the hotel is great , staff, location , the room itself was gorgeous. It lost a star because on departure I was met with an invoice for a staff tip! It was optional but still , ive never experienced this in a hotel before and it didn’t make for a nice feeling on departure - bit of a guilt trip! On top of what I’d already paid for the hotel (which was a lot) I think the management should remove this.
Stayed 1 night in Jun 2024

10/10 Excellent

ARA P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

BING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully Convenient
Service and property were amazing! Great location too!
Stayed 2 nights in Jun 2024

8/10 Good

Bangdao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general experience is good but when checked out I was asked for a service fee. Although it is discretionary and I said yes, it is not a good feeling. I suggest the hotel to change this.
Stayed 1 night in Jun 2024

10/10 Excellent

Sara

Stayed 1 night in Jun 2024

10/10 Excellent

Windy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Elizabeth, Parker

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quaint. Quintessentially English. Fantastic location, with a 3 min walk to the South Kensington station. Lovely and helpful staff.
Stayed 4 nights in May 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was charming. Character abounds! Staff was polite, helpful, and happy to assist in anything you need. Hotel was clean. Close to bus and underground station as well as walkable to many great restaurants and shopping.
Stayed 2 nights in May 2024

10/10 Excellent

Carolyn, Highlands Ranch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this little boutique hotel for a few days stay in London. The neighborhood felt safe and it was directly across the street from public transit so it was very easy to get around the city. There were many places to choose from for eating and drinking. I would recommend this hotel and would stay there again if I am ever in London again.
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was just 10-15 minutes tube ride from central London. Room was spacious and staff were friendly and professional.
Stayed 7 nights in May 2024

10/10 Excellent

Philip

Stayed 1 night in May 2024

10/10 Excellent

Nicole, Littleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel in South Kensington!
Stayed 2 nights in Apr 2024

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of revisiting this hotel for the second time and it has once again exceeded my expectations. From now on, this hotel will be our top choice whenever we visit London. One of the standout features of this hotel is the exceptional staff. They are incredibly helpful, attentive, and always go the extra mile to ensure guests have a comfortable and enjoyable stay. Their warm hospitality truly sets this hotel apart. During our recent stay, we encountered an unexpected hiccup when the travel cot we had rented from a separate company was delivered broken. The hotel staff immediately stepped in to assist, providing us with a replacement travel cot so that our little one could rest comfortably. Their quick and efficient response to our situation truly saved the day and made our stay stress-free. The rooms at the hotel are spacious, clean, and quiet, providing the perfect retreat after a long day of exploring the city. The attention to detail in maintaining cleanliness and comfort is evident throughout, making it easy to relax and unwind. Located in a super convenient area, this hotel offers easy access to all that London has to offer. Whether it's exploring the bustling city streets or enjoying a leisurely stroll in a nearby park, the hotel's location makes it a great base for any traveler. Overall, our experience at this hotel has been nothing short of excellent.
Stayed 6 nights in Apr 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Hotel staff were friendly enough but stains on wall, lift out of action, free sparkling wine never given despite requesting it twice. Not good enough
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Like a home away from home. So cozy, elegant & convenient.
Stayed 3 nights in Apr 2024