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The Pelham London - Starhotels Collezione

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Pelham London - Starhotels Collezione

The Mews Suite (Suite Temptation) | Frette Italian sheets, premium bedding, minibar, in-room safe
Executive Room | Frette Italian sheets, premium bedding, minibar, in-room safe
Exterior
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Natural History Museum
    ‪3 min walk‬
  • Victoria and Albert Museum
    ‪4 min walk‬
  • Science Museum
    ‪5 min walk‬
  • London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for The Mews Suite (Suite Temptation)

The Mews Suite (Suite Temptation) | Frette Italian sheets, premium bedding, minibar, in-room safe

The Mews Suite (Suite Temptation)

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room

Executive Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Executive Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite (Suite Temptation)

King Suite (Suite Temptation) | Frette Italian sheets, premium bedding, minibar, in-room safe

King Suite (Suite Temptation)

  • 1098 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Pelham London - Starhotels Collezione

5-star hotel in London City Centre
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 570 square feet (53 square meters) include conference space. This Georgian hotel also offers a 24-hour fitness center, a library, and multilingual staff.

The Pelham London - Starhotels Collezione has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Trattoria

Things to do

  • 24-hour gym
  • Library

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 570 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Georgian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 829 reviews" "
Rating 8 - Good. 241 out of 829 reviews" "
Rating 6 - Okay. 55 out of 829 reviews" "
Rating 4 - Poor. 20 out of 829 reviews" "
Rating 2 - Terrible. 6 out of 829 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed at the Pelham for several years and the staff and service was fabulous. Anna at the front desk was so nice and helped. Thomas the concierge was amazing. He helped me with which tube to get on as well as walked with us to the train platform so we didn’t need to carry our luggage. He was an amazing asset to the hotel. We will be back!!
Stayed 2 nights in Oct 2024

10/10 Excellent

mian hamid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Excellent Hotel Team Ever, helped me so much even though a minor spill that happened during the stay, 5 star !
Stayed 4 nights in Oct 2024

10/10 Excellent

Alice, Kentfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location perfect afternoon tea. Great service. Great rooms definitely would stay here again.
Stayed 4 nights in Sep 2024

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promised refund never appeared
Service at the hotel was slow in general. But breakfast was appalling, firstly ignored over other guests. Food was slow to arrive, the drinks weren't even delivered - to the point was asked if we wanted more drinks when the first drinks hadn't even arrived. Simple requests like brown sauce took over 15 minutes to arrive and instead brown sauce was given. Orderd a croissant, waited 10 minutes to be told firstly it wasn't put through, then secondly that they ran out. The room was tired. Mould along the bath seal, fabric wallpaper had questionable stains and was worn Spoke to management on check out and was told a refund would be given but it would take time as it was booked via a third party , it's been nearly two months an no refund Definitely not a five star hotel, a very tired four star in need of a refurbishment
Stayed 1 night in Aug 2024

10/10 Excellent

Tim

Stayed 1 night in Oct 2024

8/10 Good

Newton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awful. Just dreadful. We were given all of a minute to decide what we wanted. 50 minutes later the coffee was served. I was given my porridge after everything else. Porridge is served first. I don't want someone to decide if I want milk or not my husbands full breakfast was slop served in a cereal dish. The bacon was over cooked so crisp it was verging on being burnt and tasted tainted. It was how you didn't want to start the day. A whole hour sitting around for a trulyvile breakfast. From then on we had really fantastic breakfasts at Paul's just across the road. The food was a disgrace and let this really nice hotel down
Stayed 5 nights in Sep 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The bed was incredible. The staff was so friendly and helpful. I would stay here again on my next visit. The breakfast was fantastic.
Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine, Solana Beach

Stayed 2 nights in Aug 2024

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelham 👌
Gorgeous small hotel in an excellent location. Friendly staff super comfortable room, great bed and bath, cozy
Stayed 1 night in Sep 2024

10/10 Excellent

Oscar, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Lots of dining options around. Very walkable to museums and underground stations.
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Pelham Hotel in Kensington was top notch! Thomas, the concierge, was incredible and went above and beyond. Location is impeccable with tube access across the street, bus access out the front door, and walking distance from many sites and wonderful restaurants
Stayed 6 nights in Aug 2024

10/10 Excellent

renee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! Would def go back again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and chic
We were only there for one night but had a lovely time! It was beautiful and the staff is amazing. The rooms are cozy and super comfortable. Will be staying here every time I’m in London.
Stayed 1 night in Sep 2024

10/10 Excellent

Amanjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property -
Stayed 2 nights in Aug 2024

8/10 Good

Gemma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel in the centre of South Kensington. Ideal location for visiting London.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anujit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mews was an excellent suite for extra space, very nicely appointed. It is actually at the side of the hotel down a side alleyway and was surprisingly very quiet. our daughter loved the loft area with the second bed, but there are narrow stairs so not for those with mobility issues or very young kids. The staff were very nice and helpful. The stairs to the Mews suite are very narrow so it’s difficult with larger suitcases. Kudos to the staff member who carried our luggage up!! Breakfast was excellent! Upon our arrival some complimentary fruit and Chocolates awaited us which we demolished during our stay. The surrounding area is extremely convenient for food choices, restaurants and access to the Tube and various museums. We thoroughly enjoyed our stay at The Pelham.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dipali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Tashi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star
The location is ideal and near excellent restaurants. The hotel staff was extremely friendly and informative. The hotel restaurant and overall hotel was clean and the food was tasty and presentation was welcoming. I felt safe and would definitely stay again. Room gave the feeling of royalty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pelham is a little slice of London living in what was once a townhouse in South Kensington. It's so charming and beautifully designed by one of the hotel world's most talented eyes - Kit Kemp. If you're looking for a boutique hotel in one of London's best neighborhoods with walkable access to museums, restaurants, pubs, Hyde Park, the tube, then this is the spot.
Stayed 1 night in Aug 2024

8/10 Good

nadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Catherine E.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with an attentive and welcoming staff. Lovely room, plush towels, turn down service, and very quiet despite being street side. Would absolutely recommend!
Stayed 4 nights in Jul 2024

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay at the Pelham, but the water was out in our room. The friendly staff moved us to a sister location which was also beautiful and it was seamless for us. Although we were sad not to stay at the Pelham, the Franklin was gorgeous, and the staff was incredible!!! Justina and Mico were so helpful, friendly, and all staff was helpful and kind. Loved it!
Stayed 3 nights in Jul 2024

8/10 Good

Juan-Antonio, Manama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024