The Pilgrm Hotel

3.0 star property

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Photo gallery for The Pilgrm Hotel

Reception
Terrace/patio
Small Single | Premium bedding, in-room safe, iron/ironing board, free WiFi
Front of property
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet friendly
  • Free WiFi

Explore the area

Map
25 London Street, London, England, W2 1HH
  • Hyde Park
    ‪7 min walk‬
  • Marble Arch
    ‪17 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪42 min drive‬

Room options

Medium

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

Large

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

Small Single

  • 86 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Small

  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

Bunk

  • Sleeps 2
  • 1 Twin Bunk Bed

Similar properties

About this property

The Pilgrm Hotel

3-star hotel in London City Centre
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area and a 24-hour front desk are onsite. Housekeeping is available once per stay.
The Pilgrm Hotel offers 73 accommodations with laptop-compatible safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include showers. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided once per stay.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This London hotel also offers coffee/tea in a common area and a water dispenser.

The Pilgrm Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
The Lounge - Onsite restaurant.
Cafe - Onsite coffee shop. Open daily.

Languages

English, French, Polish, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: GBP 18.50 for adults and GBP 18.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe
  • The Lounge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 18.50 for adults and GBP 18.50 for children
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Pilgrm Hotel Hotel
The Pilgrm Hotel London
The Pilgrm Hotel Hotel London

The Pilgrm Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 259 out of 602 reviews
Rating 8 - Good. 195 out of 602 reviews
Rating 6 - Okay. 86 out of 602 reviews
Rating 4 - Poor. 41 out of 602 reviews
Rating 2 - Terrible. 21 out of 602 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our new go-to hotel in London!
We are already thinking about our next trip to London and we will definitely stay here when we come back. The hotel is AMAZING - historical, quaint, but updated. They did a phenomenal job in providing modern updates in this Grade II Victorian structure and did not lose any of the charm. They are eco-friendly and will clean your room/towels by request. We really felt at home here. There is lounge that serves breakfast and cocktails. The vibe is beyond compare. There is a classic English pub, The Dickens, next door that actually attached (meaning you can go from the pub to your hotel room without stepping outside). Apart from the actual accommodations of the hotel (which we adored), the location could not have been more perfect. We vacationed here at the Christmas holiday and this hotel was close enough to everything to easily explore London, but out of the madness of the crowds and throngs of people. During our trip, we explored LITERALLY every neighborhood in London and no matter where we explored, we (my husband and I) were glad we stayed at The Pilgrm. You are within walking distance of Hyde Park and other local landmarks, but only a stone's throw from Paddington Station. Staying near Paddington gives you all the convenience of taking the Heathrow Express (or other transport) to the Airport and there are several tube lines that go in/out of this station. Therefore, if you don't feel like walking, public transport is less than a block from the hotel.
Front door to lobby with cafe. Not a traditional lobby with reception desk, but someone is there to greet you and check you in.
Front door from inside looking out.
There is an elevator, but these stairs are stunning!
One of many breakfasts in the lounge
Stayed 4 nights in Dec 2024

10/10 Excellent

Nell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing , close to the station , great pubs around , amazing breakfast and lovely rooms . Will definitely be staying again
Stayed 2 nights in Dec 2024

10/10 Excellent

Jamie

Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Stayed 2 nights in Nov 2024

10/10 Excellent

Craig, Erskineville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location next to Paddington Station. Lovely friendly staff. Small but cute and well designed rooms. Gorgeous cafe. Absolutely zero complaints . Will be back ❤️
Stayed 2 nights in Dec 2024

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Paddington station
Just a one night stay before getting a train at Paddington
Stayed 1 night in Dec 2024

6/10 Okay

Ben

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredibly convenient location to Paddington station. Enjoyed the coffee shop at street level and the adjoined pub. Walkable to Hyde Park and shopping. Ample room sizes. Private lounge, restaurant, and drink pantries. We experienced minor online check-in/ check-out issues but were quickly remedied by the on-site staff.
Stayed 1 night in Dec 2024

8/10 Good

Ian

Liked: Room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Very clean and the staff were very friendly and welcoming. The convenience of being close to Paddington station and the underground was especially useful. Only stayed for a night and suited us very nicely. The price was very reasonable considering the area.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2024

4/10 Poor

Mike

Stayed 1 night in Nov 2024

10/10 Excellent

Shizuka

Stayed 2 nights in Nov 2024

6/10 Okay

Mandy

Stayed 2 nights in Nov 2024

6/10 Okay

Noah

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Nathan

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Very poor experience
Unable to connect to internet. Reception tried to assist but could not get me connected on any device. Bar/lounge was closed due to function. Room was freezing, heater not working. Brought in an oil radiator which then occupied 30% of floor space. When I was shown room heater location I could not believe how much dirt and dust was around the radiator. Known radiator issue as all the panel screws to radiator were missing.
Stayed 1 night in Nov 2024

2/10 Terrible

vanessa

Disliked: Amenities, property conditions & facilities
Avoid this place! You will not get what you paid for! Don’t fall for the pictures in the website! Their excuse will be “ we have 78 different rooms” the hallways have a smell to them. Not to mention, they never responded to my emails or whats app text before I got there. False advertisement!

6/10 Okay

Jonathan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Tiniest room ever
It's hard to appreciate just how tight the bunk room is. The picture is from the loo into the room. There's almost nowhere to put a suitcase, much less two suitcases!
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it. will be back
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our second stay at the pilgrm we had a room that faced the street. There was noise from the people outside on the street until very late. The window was not soundproof at all. Our earlier stay had a window opening on an allyway and it was much quieter. Hotel is very close to Paddington Ststion and lots of restaurants.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
Extremely convenient, clean, and comfortable hotel. Very close to Paddington Station and very convenient for travel to/from LHR and underground. Great cafe in the lobby. Large rooms, very modern and extremely clean. Will absolutely stay here again when I return to London. London Street can be a bit noisy at night but not too bad.
Stayed 3 nights in Oct 2024

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hreat spot 2 min walk to paddington station
Stayed 1 night in Oct 2024