4/10 Poor
Ralph, McKees Rocks
Traveled with partner
Apr 17, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was our second stay at the royal horse guards. The first time we stayed here, it was fabulous. A room on the 7th floor. We just booked the standard room. This second trip we did the same thing. Knowing some of the rooms are older I started emailing the hotel about 5 months before we left asking if we could have the same room as our first trip. I got a few responses, nothing concrete. Well this second trip, the room we got was on the 9th floor, not only was it a little smaller, the real issue was the shower. Our first trip had a normal walk in shower, this room - Old tiny tub with a hand held shower attachment. These tubs are also pretty high off the ground. Getting out can be tricky and possibly dangerous. I would expect this kind of shower in a small, older botique hotel. Not a big well known high end property such as the house guards. The other issue was closet space to hang clothes. This room just hand a tiny built in closet that didn’t hold much, the room we had on our first trip had a external closet that was a nice size. The staff were excellent just like our first trip. Room was a big let done. I doubt we would stay here again, playing the room lottery isn’t much fun.
Ralph
Stayed 7 nights in Apr 2025