Check in was extremely busy, took around 40mins, more desks open would have been useful. A staff member was rude to my children for having a seat on the ground during this time, they were watching something on my phone, not bothering anyone. If they don’t want kids sitting around they should speed up their check in process… Also, bring earplugs, the windows of the rooms are single glazed in a very noisy area of central London. Despite this, we would stay again, the location and the room itself is ideal, modern and clean and good value for money.