Very distant, unfriendly staff. Reception needs to work on area knowledge, couldn’t recommend a restaurant or a place to visit. Although the restaurant is a separate entity, is vey badly manage, waiters will take your order and disappear, would ask another waiter for help and they wouldn’t because it wasn’t their table, managers don’t help, they were to many of them to make a decision. Room cleaning staff, only clean in the surface, floor was not clean the whole time I was there. The grab and go bar was staffed with bodies that didn’t know how to make hot chocolate or a drip coffee; sandwich case was not always stocked.
An ok hotel to stay at, but not with 5 stars for the neighborhood they’re in.