This smoke-free guesthouse features a 24-hour front desk, a porter/bellhop, and a front-desk safe. Other amenities include ATM/banking services.
W12 Rooms offers 19 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
W12 Rooms features a front-desk safe, a porter, and an ATM. The property has a 24-hour front desk.
W12 Rooms is a smoke-free property.
Property amenities
Internet
Available in all rooms: High-speed internet
Parking and transportation
No onsite parking available
Family friendly
Mini-fridge
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Porter/bellhop
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
More
1 building
4 floors
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV
Food and drink
Electric kettle
Free bottled water
Mini-fridge
Tea bags/instant coffee
More
Air conditioning
Connecting rooms available
Heating (climate-controlled)
Iron/ironing board on request
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for GBP 40 per night
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 40 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's porter/bellhop service is available 8 AM to 6 PM.
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Property is also known as
W12
W12 Rooms
W12 Rooms House
W12 Rooms House London
W12 Rooms London
W12 Rooms London, England
W12 Rooms Guesthouse London
W12 Rooms Guesthouse
W12 Rooms London
W12 Rooms Guesthouse
W12 Rooms Guesthouse London
W12 Rooms Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Staff were nice but the room was a bit tired looking and run down. There were a few stains and the A/C unit, fan, and television did not work properly. Hotel is nice but feels like a sketchy area
Brilliant place to stay, lovely room with everything we needed, clean, comfortable, perfect location next to the tube station and all the local shops plus shopping centre. The staff were wonderful!!!! We will definitely stay again!!!!! What a find! Thank you!
Really helpful staff, lovely clean comfortable room.
Bit noisy from the street, but we are in London so cannot expect
Silence.
Great location for the tube
Our stay was fantastic! The location couldn’t have been better – less than 100 meters from the station. Check-in was quick and easy, and they were kind enough to let us leave our bags the next day while we went shopping. We booked this stay after a trip to Wembley and it was absolutely perfect. The room was lovely – far nicer than we expected for the price we paid. Great value and highly recommended!
This was a nice little hotel close to a tube station and the Westfield mall.
The room was clean and the staff were friendly and made the check in process easy.
There was some construction while we stayed which created some noise and disturbance but was in the process of being completed
rachael
Stayed 1 night in Aug 2025
10/10 Excellent
Tasha
Aug 12, 2025
Tasha
Stayed 1 night in Aug 2025
6/10 Okay
Ian Carlo
Aug 12, 2025
i like that its close to a underground and overground station, westfield london and a walking distance to notting hill. not fan of the AC temp as its not consistent with air flow, shower head is not working properly
This property has gone downhill since I last stayed in 2019. There were stains EVERYWHERE. On the curtain, on the bed runner, the carpet. There were brown stains on the grout in the bathroom and the bathroom hardware was rusted. The towels were haphazardly thrown on the bed and they were a dingy light grey color. It was obvious the towels were originally white. Even the key card had stains on it and looked like it's been through better days. I looked at a total of 3 rooms and they were all in the same condition. I could not book another hotel fast enough!
Stayed before and the staff were just as pleasant last time as this. Steep steps over four floors make it not great for people with mobility issues but this wasn’t any trouble for us.
Clean room and bathroom. Small, quiet fridge in the room. Complimentary water and tea/coffee.
Excellent location for Shepherd’s Bush tube and overground. Westfield shopping centre with good amount of restaurants a two minute walk around the corner.
Would definitely book W12 Rooms again. Very friendly staff and quick service. Room was lovely and the bed was so comfortable. There’s a shop literally next door for all groceries, etc The tube is just across the road so it was perfect location for us going to Wembley to see Oasis. Thank you!
5-star service from a 3-star hotel. Faultless!
I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.
5-star service from a 3-star hotel. Faultless!
I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.
5-star service from a 3-star hotel. Faultless!
I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.
5-star service from a 3-star hotel. Faultless!
I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.
The hotel was very well situated for transport links as it is a two minute walk from Shepherds Bush Underground, a five minute walk from the overground and an eight minute walk to Shepherds Bush Market overground. 15 minutes on the train has you in central London.
There are plenty good eating places nearby, there is a massive shopping mall around the corner, and it is only a 20 minute walk to the excellent Melody Whisky Bar.
The hotel itself is clean and tidy and the staff are friendly. The aircon was welcome in the heatwave when we visited keeping the room at a comfortable and cool temperature. The room is very compact so don’t bring your cat if you intend to swing it, but it is fine for a place to sleep. The mini fridge was also useful to keep some ice cold water to hydrate and cool down in the heat.
The one negative is that the area around the hotel is very noisy at night and the windows provide little to no soundproofing. This did result in some disturbed sleep as we stayed over the weekend when it was particularly busy and noisy. Triple glazed windows might be a good upgrade for the hotel (perhaps that is the reason it is wrapped in scaffolding).