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West End One

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Photo gallery for West End One

Apartment, 1 Bedroom | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Apartment, 1 Bedroom | Living area | Flat-screen TV, DVD player, iPod dock
In-room dining
Exterior
Apartment, 1 Bedroom | Children's theme room

Reviews

7.8 out of 10

Good

Entire apartment

1 bedroom1 bathroomSleeps 2538 sq ft

Popular amenities

  • Kitchen
  • Dryer
  • Washer
  • Free WiFi

Explore the area

Map
18 Irving Street, Westminster Borough, London, England, WC2H 7AZ
  • Leicester Square
    1 min walk
  • National Gallery
    4 min walk
  • Trafalgar Square
    5 min walk
  • London (LHR-Heathrow)
    52 min drive

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

Apartment, 1 Bedroom

  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Kabannas St Pancras

Free WiFi
Breakfast available
Housekeeping
24/7 front desk
4.2 out of 5, Very Good, (127)
The price is $243
per night
$291 total
includes taxes & fees
Jan 1 - Jan 2
Kabannas St Pancras

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

West End One

Apartment in London City Centre
This smoke-free apartment building features laundry facilities, a front-desk safe, and free WiFi in public areas. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with a DVD player, and guests can also appreciate conveniences like a washer/dryer and a dining area. Weekly housekeeping is available.
West End One offers 9 accommodations with iPod docking stations and washers/dryers. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This London apartment provides complimentary wireless Internet access. Flat-screen televisions come with DVD players. Housekeeping is provided weekly.

West End One features laundry facilities and a front-desk safe. Wireless Internet access is complimentary.

West End One is a smoke-free property.

Languages

Danish, English, Italian, Polish, Spanish

Property amenities

Beach

  • Beach nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Crib: GBP 18 per day

Kitchen

  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Bedrooms

  • Bedroom
  • Rollaway/extra bed: GBP 36 per day

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower/bathtub combination

Living spaces

  • Separate dining area

Entertainment

  • DVD player
  • Flat-screen TV
  • iPod dock

Laundry

  • Laundry facilities
  • Washer/dryer

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Safe at front desk

Location highlights

  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 units

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in fee: GBP 46.00
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 46.00

Special check-in instructions

There is no front desk at this property
Guests will receive an email with check-in information
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests must contact this property at least 12 hours in advance to make arrangements for check-in.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 36.0 per day
Cribs (infant beds) are available for GBP 18.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: GBP 46.00 (subject to availability)
  • Late check-out fee: GBP 46.00 (subject to availability)
  • Crib (infant bed) fee: GBP 18.0 per day
  • Rollaway bed fee: GBP 36.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit/debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Government-issued photo identification and a credit card deposit must be provided at least 2 days prior to arrival.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

West End One Apartment London
West End One Apartment
West End One London
West End One
West End One London
West End One Apartment
West End One Apartment London

West End One Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 45 reviews" "
Rating 8 - Good. 21 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 5 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

8.8/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice but too hot
Tricky to find and wasn't expecting to have to email a scan of driving license and credit card. The apartment was nice and double glazing worked really well so really quiet. The downside was the heaters were on and the apartment was way too hot which made sleeping tricky.
Stayed 1 night in Nov 2019

8/10 Good

Chi Wai, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Great apartment
West End One is in a fantastic location that cannot be beat! The apartment is lovely and spotlessly clean throughout. The bathroom can do with an upgrade as water pressure is for the shower is a little low and some areas in bathroom has had some water damage. This is a great apartment and would be even better if it had air conditioning units in living area and bedroom
Stayed 2 nights in Sep 2019

8/10 Good

JENNIFER

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overall satisfied
Happy except we had 4hrs wait till we could get in!! No proper communication
Stayed 1 night in Aug 2019

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Johnny N.

Smelly and uncomfortable
My two biggest problems were the bad smell of the unit itself (possibly from a Smoker) I reported this to customer relations on the first day. And I got a “sorry.” Then due to the proximity to all the restaurants. I was unable to get any fresh air because the exhaust from the vents are at the same level as the windows. And one place must have been burning rubber. So I either had smoke from inside or exhaust from outside. My second issues was one of lack of decor or any attempt to make the room Pleasant at all. And the strangest shower with only half a door.
Stayed 5 nights in Oct 2018

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Apartment in great location
I booked this apartment at very short notice when very few hotel rooms were available and was a little unsure but it was actually perfect for what I needed - lovely large, clean, quiet flat in a perfect location pretty much on Leicester Square.. As per some other reviews, be aware that depending on which apartment you get, there may be a good few stairs to climb up (Apartment E where I stayed is right at the top) and the only other thing to be aware of is that as there is no reception, just key coded doors, you are asked to provide proof of ID and credit card via email which is a little clunky, but worked out fine for me. I'll definitely stay here if I need somewhere in the vicinity again.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good place in the heart of London with a few issue
The location is excellent and the Apt was clean and as presented. Please note that Apt E is a 5 story walkup. The bed and pillows are not comfy.
Stayed 8 nights in Mar 2018

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and lots of space!
Good experience and would book again - the location is ideal and despite being so central, it’s really quiet in the apartment. (Only issue was water in loo tank took some time to fill up which made for some flush delays!!)
Stayed 1 night in Jan 2018

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location, great price, perfect for our needs. It was clean, and tidy. Overall very happy. There were no hotel staff as it was an apartment. We were emailed instructions on how to get it, it was very easy.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Good location,but no hot water
Unit A...first impression was bad stench in stairwells, yuk. Unit was fine, spacious and comfortable. Central location. But big problem was no hot water in bathroom. Could have called 24 hour service one, but did not have time to wait for arrival and repair. So I took a cold shower and slipped in the tub in the process. Would also have also appreciated luggage storage, nearest train station is a 10 minute walk through throngs of people.

8/10 Good

Anwar, London Trafalgar Square

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic !
pleasant would love to stay again, only downside is the flight up stairs and ensure you close the door behind you properly.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location yet quiet. Very spacious, spotlessly clean and well equipped. Very impressed overall.

2/10 Terrible

Jean-Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This is not a hotel. No facilities for tourists.
This is not a hotel, just an apartment. NOBODY, only contact by e-mail, access only at 16:00 (what do you do with your kid and luggage?). No reception, no breakfast, no luggage keeping. My last experience with hotel.com.

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average, cheap / ok to set your head down for a sl
Average, good value as in was cheap.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERB LOCATION
Make sure you obtain entry codes before arrival . Apartment is large and super clean , excellent décor . Superb location . Will definitely book again soon .

8/10 Good

James L. B

Liked: Cleanliness, property conditions & facilities, room comfort
West End Gem of an apartment
I stayed at WestEnd One for 2 weeks to catch up with theatre in the West End. I can't think of a better located apartment for this. Within walking distance to almost every venue ( except Wicked at Apollo Victoria) and within stone's throw of the Leicester Square TKTS booth, I was literally at the doorstep of theatre land; with the restaurants and shops of Soho, Chinatown, Covent Garden and Regent Street all around. I'd definitely choose to stay here again for my next trip.

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely place, too many stairs
The place was great. However, I almost died climbing all the stairs. Wouldn't stay again because of the stairs, too many stairs

4/10 Poor

Gonetothebeach, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but not a lot else. Need to be fit!
The whole experience was terrible. Although I had paid Expedia a large amount I still had to give my credit card details to Q apartments to get the code to open the apartment. No where is this mentioned when booking. I received an email from Q apartments who I had never heard of about a different apartment. Nothing matched the booking I had made. I read a previous review and saw this had happened before so I contacted Expedia about this who were next to useless. I contacted Q apartments directly in the end. After 10 minutes it was explained that damage had happened with previous bookings and Expedia take no responsibility. In the end I agreed to give my credit card number as I could not cancel the booking. When we get there with our luggage it is up several flights of stairs with a bad smell and dirty carpets. This was just manageable but for many it may not be. When we get inside it is dirty everywhere, the rug is disgusting, there is no bedding for the sofa bed, with a kitchen there is no soap, no t towels, no paper towels. The point of booking an apartment is to be self sufficient. I did some cleaning and they came the next day and left the bedding and paper towels. On the last night my son saw a mouse in the kitchen! I have sent them emails about this and about changing the rug but no response. I definitely would not book again. Location is the only redeeming factor, right behind Leicester square.

10/10 Excellent

Dale W.

Liked: Cleanliness, staff & service
Leicester Sq Flat
Location is the best. Directly behind the National Gallery, steps from Leicester Square. Everything in the central tourist area of London is walkable from here. Flat was spacious and pleasant. Although quite a few stairs to reach it. But we needed it after eating our way through seven dials and Covent garden. It would be unwise for elderly or infirm and impossible for handicapped. The reason for the 3 rating on comfort is that there was only one floor fan in the flat. We asked for another but we're told there were no more available. This could be a problem if you have a very warm evening. Noise from the street might inhibit you from opening the windows (no screens) for some breeze. Of course, if you are the one causing the noise, maybe you won't care! All things considered, I would absolutely stay here again.

8/10 Good

Neil, Spalding

Liked: Cleanliness, room comfort
Appartment right on Leicester Square
Location is amazing, right on the corner of Leicester Square near to the TKTS theatre ticket booth. However it is very much NOT a hotel. We were in apartment B which was up 4 flights of stairs after going in through a door among restaurant tables outside. I was very concerned when the owner/agent insisted having a photocopy of my passport and credit card by Email before they would allow us to stay even though we had pre-paid for the stay. BUT ideal for staying after a night at the Theatre.

10/10 Excellent

Gemma, walton on the naze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely apartment
Amazing location in Leicester square, lovely apartment, very clean good size rooms. Allowed us to drop luggage off at room 4 hours before check in which was very helpful.

6/10 Okay

Verified traveler

Disliked: Staff & service
Apartment hard to find - not Hotel!
Being in London for the first time, I would have preferred to get a hotel rather than an apartment. I guess I did not read the summary of hotel very well because it was an apartment above an restaurant that needed a code. Once I paid through expedia, I do admit I received an email not from Expedia requesting my passport, and credit card information in order to gain access to the hotel. Who would just send their information via email to someone that they did not engage business with, or let alone never heard of. The name was completely different from the one mentioned on Expedia. So after riding the subway in London with no elevator access, stairs upon stairs, we finally got to the location and search, and searched, and searched for the "hotel" finally I realized it has to be above one of the restaurants on the street. Finally get the address and we did not have a code. I had to use someone phone to call the number on my email, because there was no 1-800 number only number for London. I reached someone and I had to email my passport and give them my cc information over the phone, I finally received the code to access and there were more stairs to climb, about 4-5 flights. Once there, there were not enough blankets, sheets, towels, and of course I could not call because I do not have international phone access. With all of this said, the location is great! and if you are staying for a long period of time, it is a decent apartment.

8/10 Good

wendy

Liked: Cleanliness, property conditions & facilities
Right in heart of theatre district
Hot water was a bit tricky but once we worked it our ok. Steep stairs and lots of them, so make sure you have luggage suitable for this as there are no lifts. Location was awesome. Right in the heart of the West End theatre district. Tube station close by and easy to walk toost places. Really enjoyed our stay.

10/10 Excellent

alejandro, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but outstanding stay
Excellent location. Everything looks exactly or better than the pictures!!! I will definitely recommend this hotel and will go back next time in London.