4/10 Poor
Ian
Mar 22, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As a customer with a booking, I approached the counter staff to try and check in at 1pm. As this was earlier than the stipulated 3pm check in timing, I had hoped to leave my luggages with the hotel until 3pm, for convenience of getting lunch before checking in.
I was told that I would be charged £15 per bag (I had 2) or alternatively pay £40 for early check in. This was a policy I have never encountered before in my multiple trips to multiple countries. Most hotels would allow check in without charge under circumstances as I was only 2 hours early, much less try to extort an exorbitant £15 for each bag to be placed in their storage for 2 short hours.
I ended up paying for early check in, as the difference in price for both options was £10 enabling me to freshen up in the room before leaving for my lunch appointment.
Although the location of the hotel is excellent, I doubt I’ll return to this hotel again.
Ian
Stayed 3 nights in Mar 2025