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Zen Apartments London - Excel O2 Arena

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Zen Apartments London - Excel O2 Arena

Fridge, microwave, oven, dishwasher
Apartment, 2 Bedrooms | Desk, soundproofing, iron/ironing board, rollaway beds
Aerial view
Family dining
Desk, soundproofing, iron/ironing board, rollaway beds

Reviews

4.0 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Kitchen
  • Laundry
  • Free WiFi

Explore the area

Map
Baltimore Wharf Building, Dock East, 3 South Quay Square, London, England, E14 9FS
  • One Canada Square
    15 min walk
  • Destiny
    2 min walk
  • Crossharbour DLR Station
    2 min walk
  • London (LCY-London City)
    18 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Desk, soundproofing, iron/ironing board, rollaway beds

Apartment, 2 Bedrooms

  • 753 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio

Desk, soundproofing, iron/ironing board, rollaway beds

Studio

  • 549 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Zen Apartments London - Excel O2 Arena

4-star hotel in Canary Wharf
An indoor pool, a restaurant, and a spa tub are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include an outdoor tennis court, self parking, and dry cleaning. Weekly housekeeping is available.
Zen Apartments London - Excel O2 Arena offers 2 accommodations with hair dryers and irons/ironing boards. Accommodations at this 4-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with digital channels. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. In addition to an indoor pool, Zen Apartments London - Excel O2 Arena provides an outdoor tennis court and a spa tub. This Art Deco hotel also offers laundry facilities, dry cleaning/laundry services, and an elevator. Parking is available onsite for a surcharge.

Zen Apartments London - Excel O2 Arena is a smoke-free property.

Zen Apartments London - Excel O2 Arena has a restaurant on site.

Languages

Bulgarian, English, Hindi, Latvian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Self parking on site (GBP 20 per night)

Food and drink

  • A restaurant

Things to do

  • Indoor pool
  • Outdoor tennis court
  • Pro golf shop
  • Spa tub

Conveniences

  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • Art Deco architecture
  • Built in 2010
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 AM
Late check-in fee: GBP 30 for check-in after 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: GBP 30

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you, key retrieval

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 20 per night
  • Late check-in fee: GBP 30 for check-in after 8 PM
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

Zen Apartment London Excel O2 Arena
Zen Apartment Excel O2 Arena
Zen London Excel O2 Arena
Zen Excel O2 Arena
Zen Apartments London Excel O2 Arena
Zen Apartments London - Excel O2 Arena Hotel
Zen Apartments London - Excel O2 Arena London
Zen Apartments London - Excel O2 Arena Hotel London

Zen Apartments London - Excel O2 Arena Reviews

Reviews

4.0
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 5 out of 14 reviews" "
Rating 2 - Terrible. 6 out of 14 reviews" "

4.6/10

Cleanliness

4.4/10

Staff & service

8.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy apartment. No extra sheets or towels however.
Stayed 6 nights in Dec 2018

4/10 Poor

Helle

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place but however the service was horrible.. once we checked me, we contacted the management about house supplies 2 days later and no one ever came by to drop off any.

4/10 Poor

Dom, G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
I usually don't post reviews unless they deserve them. Apartment was not clean at all, dirty floors dirty shower and the previous tenants body wash and shampoo were left on the shower floor. Would not stay here again

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book
The most disappointing stay ever. I booked a double room apartment and was fined of with 2 studios which were in separate buildings. One of which had no hot water during the stay and stank of Indian curry. We could not get hold of the owners neither could hotels.com who tried several times and who did not phone me back on the 2 promised occasions. I would not recommend these apartments nor hotels.com a ruined weekend which happens once a year with family from Italy and Ireland

4/10 Poor

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Worst accommodation in forty years
Staff that meet you are not pleasant. They clearly only want your money. I would suggest you look for anywhere else but here

2/10 Terrible

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth £5 a night
Room was in terrible condition. Shower didn't work, bed is broken. Awful just awful.

2/10 Terrible

Giles

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever
Terrible service. The room is half the size they advertise and very tired. The agents are rude and obnoxious. wished I had paid more and strayed somewhere nicer

6/10 Okay

Lynda

Disliked: Cleanliness, property conditions & facilities
cheap for a London stay but shabby and disorganise
didn't receive a phone number to contact anyone and the address given was also incorrect. Other serviced apartments reception gave us a number. without that help we would not have found the apartment, we were told this happened all the time. once we arrived friendly welcome but odd experience of being asked for bank account details to refund a credit card pre payment for damages. told money been recredited to credit card 2 days later - still to check and confirm

2/10 Terrible

oluwole, houston

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Embarrassment of my Life
They are agents renting out different apartments. They kept changing my location until finally I was given an apartment on the 4th floor of a building with the elevator not working. What a shame. Expedia should beware.

2/10 Terrible

Maged, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous Experience!
Knowing that I would arrive late, I tried to contact the hotel many times in vain. Finally, I was able to get hold of one their employees and paid an additional GBP 30 for my late check in. Then we were told that check-in instructions would be sent to us with an hour, then we get total silence for another day. After repeated attempts, we receive an email, which references a location different than my original booking without any explanation, not to mention an apology. I arrive on the booking date and follow the directions, only to discover that the address given doesn't exist, as it's a mix of two locations! I went to both of them and was told by security personnel there are no keys for me. I managed to reach one the hotel employees, she informed me that my booking has been changed to a 3rd location! I keep walking in the rain from a location to another, until I reach the new place to find no security person over there to give me the keys. I managed to get the keys eventually, so I get in a mediocre, smelly, unclean apartment that is entirely different than what I had booked originally! I demand a full refund of my money as I didn't intend to stay in this horrible place they assigned to me without my consent. Guess what they told me: sorry we can't give your money back. So I find that my only obligation now is to warn others from this irresponsible company after the HORRENDOUS experience I have been through because of this SCAM and outright THEFT.

10/10 Excellent

John, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment, great location!
Location was perfect for accessing Central London and easy to find. Convenient to shopping and public transportation.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort