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Palm Bay Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palm Bay Resort

View from property
Outdoor pool, pool umbrellas, sun loungers
Exterior
Outdoor pool, pool umbrellas, sun loungers
Platinum House | In-room safe, blackout drapes, iron/ironing board, bed sheets

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Air conditioning
  • Restaurant

Explore the area

Map
Palm Bay Resort, Whitsundays, Whitsundays, QLD, 4741
  • Palm Bay Beach
  • Pelican Island
  • Hamilton Island Marina
  • Hamilton Island, QLD (HTI-Great Barrier Reef)

Room options

View all photos for Ocean View House

Ocean View House | In-room safe, blackout drapes, iron/ironing board, bed sheets

Ocean View House

  • 1076 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Bure

  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Beachfront Bungalow

Two Bedroom Beachfront Bungalow | Living area

Two Bedroom Beachfront Bungalow

  • 753 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Ocean View Bure

Ocean View Bure | In-room safe, blackout drapes, iron/ironing board, bed sheets

Ocean View Bure

  • 452 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Serenity Bure

In-room safe, blackout drapes, iron/ironing board, bed sheets

Serenity Bure

  • 452 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Platinum House

Platinum House | Private kitchen | Mini-fridge

Platinum House

  • 1292 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Beachfront Bungalow

One Bedroom Beachfront Bungalow | Living area

One Bedroom Beachfront Bungalow

  • 667 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Hibiscus Suite

Hibiscus Suite | Living room

Hibiscus Suite

  • 753 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Villa

Beachfront Villa | In-room safe, blackout drapes, iron/ironing board, bed sheets

Beachfront Villa

  • 323 sq ft
  • Beach view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Palm Bay Resort

4-star Whitsundays hotel steps from Palm Bay Beach
At Palm Bay Resort, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy kayaking. Weekly housekeeping is available.
Palm Bay Resort offers 25 accommodations with safes and complimentary bottled water. Rooms open to balconies. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, facials, and body treatments. The spa is open select days.
In addition to a full-service spa, Palm Bay Resort features an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges.

This beach hotel also offers a library, a terrace, and tour/ticket assistance.

Palm Bay Resort has designated areas for smoking.

Palm Bay Resort has a restaurant on site.

Languages

English, French, Italian, Spanish

Property amenities

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor pool
  • Paddleboard

Conveniences

  • Grocery/convenience store
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open select days

Accessibility

  • No elevator

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Outside alcohol is not permitted, but is available for purchase.
Guests must arrange transfers (surcharge) at least 48 hours prior to arrival. Options include sea plan, helicopter, or water taxi from Hamilton Island or Shute Harbor.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 15 and younger are not allowed at this property; All guests older than 15 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 15 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Bay Resort Long Island
Palm Bay Long Island
Palm Bay Resort Hotel Whitsundays
Palm Bay Resort Hotel
Palm Bay Resort Whitsundays
Palm Bay Resort Hotel Whitsundays

Palm Bay Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 249 reviews" "
Rating 8 - Good. 48 out of 249 reviews" "
Rating 6 - Okay. 10 out of 249 reviews" "
Rating 4 - Poor. 2 out of 249 reviews" "
Rating 2 - Terrible. 5 out of 249 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Wheelers Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely gorgeous, peaceful, staff were amazing and the food just fantastic!
Stayed 7 nights in Aug 2024

10/10 Excellent

Adam

Relaxed & yummy food & cocktails
Stayed 3 nights in Aug 2024

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact it was kid free appealed as we were there for our honeymoon. Food was magnificent and staff friendly and helpful.
Stayed 6 nights in Aug 2024

2/10 Terrible

Scott

Traveled with family
Disliked: Amenities
Disappointing Experience at Palm Bay Resort if I could put half a star I would! I recently stayed at Palm Bay Resort on Long Island, Whitsundays, and unfortunately, my experience was subpar. The staff was consistently rude and disrespectful, which set a negative tone for our entire stay. The food at the resort was extremely overpriced and took an inordinate amount of time to arrive, often exceeding an hour. When it did, we were underwhelmed by the quality. The service was poor, and our room was neglected by housekeeping, with no cleaning or attention to detail during our stay. To make matters worse, we encountered bed bugs in our room, which was unacceptable. We also experienced issues with our airport transfers, which were cancelled despite being prepaid. The resort withheld our money for 7 days, further adding to our frustration. Our room had unexplained splatters on the bedroom wall that resembled blood, which was disturbing and never addressed. The resort's tour information was misleading, leading to further disappointment. Perhaps most concerning was the staff's unapologetic attitude towards our complaints. Overall, our stay at Palm Bay Resort was marred by poor service, uncleanliness, and a lack of accountability. Until these issues are addressed, I would caution others against staying here.
Stayed 5 nights in Aug 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little piece of paradise
Such a beautiful, quiet and intimate spot. If you’re after total relaxation this is the place. We found drinks to be very reasonably priced too. Yes, food is on the expensive side but the logistics of getting supplies there makes sense and the portions are very generous (enough to share a breakfast between two). The staff are fantastic and friendly. It is in a humid bush setting, so there are critters and some mildew around but nothing to worry about in the scheme of things. The whole stay was exactly what we were after.
Stayed 4 nights in Aug 2024

8/10 Good

Millicent

No persons under 16 yrs old- liked that Menu choice and food quality was not 5 stars Telephone number on website does not work
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace and quiet was fantastic,from the greeting with drinks looking out to a beautiful sunset to the swimming in the pool or sea right there. The resturant was fabulos the chef and staff were top notch.the staff were so friendly helpful and happy to help if there was something we needed to ask regading tours etc . Wotif mislead us with advertising ,whenbwe put in hamilton island ,palm bay resort so we thought it was at Hamilton Island so flew into there but had to get 2 seperate boats out to get to resort. Wotif needs to sort it out . Better to go to prosperine airport then catch 1 boat ride direct to Palm Bay Resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

SHARNI, Warana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely superb! Great young staff and fantastic food! (Don't tell everybody)
Stayed 7 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 7 nights in Jul 2024

8/10 Good

Jitendrakumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good property but it's in isolated area and transportation is hard. You have only options to go in or out of the resort 3 times in day, goes to Shute harbour only, 8am-11am-4pm. Alternative option is, Mars Charter private water taxi which is very expensive if you in small group.
Stayed 4 nights in Jul 2024

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, would love to come back! Food and table service were average
Stayed 3 nights in Jun 2024

4/10 Poor

Darrin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Leslie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Very relaxing but if staying for more than two days a large tv in the restaurant would be good for sports fans. Cocktails were short sheeted by a few liquor ingredients.
Stayed 4 nights in May 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a vibe - paradise.
Our stay at Palm Bay was exceptional. It is simply magical. As Canadians, we pinched ourselves to see if it was real. VERY private location. Small capacity makes it feel very VIP and exclusive. It's a very private getaway with our own 2 bedroom bungalow on the beach. Palm Bay is absolutely a vibe. I'm so glad we opted to stay there rather than the overrun hotel style resorts on some of the neighbouring islands we visiated that have none of the private paradise feel of Palm Bay. It's notably adults only which makes it quiet as there are a mix of honeymooners, couples, and older families. Being able to snorkel out our front door was awesome. The food and drinks were excellent. We're foodies and Palm Bay did not disappoint. The pool was lovely with lots of seating and shade available, and a greag place to enjoy a few beverages. Our 2 bedroom bungalow was lovely. Our only minor note for the entire stay was that the bathrooms could use a bit of a refresh, but that is small potatoes given everything else that Palm Bay has going for it. I do feel like we stumbled upon a "best kept secret" with this resort. We stayed for 5 days/4 nights, and I wish we had stayed longer. We booked an excursion from through the concierge and it was great. 10/10 recommend
Stayed 4 nights in Apr 2024

10/10 Excellent

JoAnn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought Palm Bay Resort was a beautiful Island. The only dispointment was that the tennis court was closed and not in useable condition but they still advertise it as an attraction. Everything else was perfect.
Stayed 6 nights in Apr 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultimate relaxation. If you are looking for off the grid, look no further. The island is BEAUTIFUL!!!!!! There is so much wildlife and natural beauty here. The bush walks were great, it allowed you to see the whole island. Every morning we had breakfast with the cockatoo's and watched the wallaby's walk around and eat. If you are looking for a touristy kind of place this is NOT it. This place is so quiet and relaxing you forget there is a world outside of it. They do offer excursions for those who want to have an adventure. I would highly recommend the rafting tour out to White Haven beach.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephanie

Stayed 3 nights in Apr 2024

10/10 Excellent

Jordyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for my birthday!!! the island was so remote and private and the staff was lovely!!! highly recommend its a little piece of paradise
Stayed 3 nights in Feb 2024

10/10 Excellent

Simon

Stayed 4 nights in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access from the mainland and an all inclusive experience.
Stayed 3 nights in Mar 2024

8/10 Good

karen ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the peace and quite and the no under 16 yrs was great no small children running around the staff where excellent only a shame it rained every day but it was there wet season and it didnt stop us from having a great holiday
Stayed 5 nights in Mar 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island Paradise
Review- What an amazing experience, we went during the end of February and had a fair spectrum with the weather. We got engaged out there and the staff were super accommodating and friendly despite numerous changes made by us and the weather. I had plans to get engaged on the 28th Feb and had a day trip booked on land. Due to severe weather everything got cancelled and my plans destroyed on land. I had booked to get the late transfer to the island and was meant to have a romantic dinner on the balcony set up for around the time we arrived. Due to the weather I had to change this to the early boat and sent an email to reception letting them know. The staff greeted us at the shore with a drink. Long story short staff member Keeley helped change the day around and organise a second attempt for the next day, booking us a flight to see the Great Barrier Reef and then have dinner set up for when we got back and everything worked out perfectly. **Positives** Staff - They are very friendly greeting us all the time always with a smile. Keeley - She is an absolute asset to the team being able to organise everything and dropping things at a moments notice, definitely worthy of a management position. Amazing views - couldn’t even begin to describe as it would not do them justice Lovely food - Dinning suitable for every occasion. Wildlife - lots of wildlife on the island from the most desirable animals like turtles, butterflies, wallabies, parrots, plenty of fish, stingray’s
Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

8/10 Good

Franz August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very international
Stayed 5 nights in Feb 2024