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Here's a polished, firm, and professional version: Upon my arrival, Dunya displayed an arrogant and unwelcoming attitude. When we asked for restaurant recommendations other than the hotel restaurant, she was unable to provide any suggestions. Coming from the hospitality industry myself, I found this level of service extremely disappointing.** My experience with Alexandra at the front desk was even worse. She was disrespectful, dismissive, and spoke to me in an unnecessarily loud and unprofessional manner. Since I was with friends who were staying at another hotel, I chose not to respond to her behavior as it deserved.** To make matters worse, when my friend came to the hotel looking for me, Alexandra stated that no guest by my name was staying there because, according to her, my name had been misspelled. The following day, I confirmed with the restaurant staff that my name was, in fact, correctly listed in the system. The manager, Tamas, who was professional and courteous, explained that this may have been due to a privacy policy. However, providing incorrect information to someone legitimately looking for a registered guest is unacceptable and caused unnecessary confusion. On a positive note, the restaurant staff provided excellent service, the food was very good, and the room itself was comfortable. My only complaint regarding the accommodations was the bathtub, which I found impractical. Unfortunately, the poor service at the front desk is a thing

I really enjoyed my stay at this hotel. The staff were exceptionally friendly, professional, and always willing to help with a smile. They are definitely one of the hotel's greatest assets. The hotel is very new and well maintained. I stayed in a suite with a large balcony overlooking both the lake and the surrounding mountains. The was spacious, well equipped, spotlessly clean, and the bed was extremely comfortable. The infinity pool and spa facilities were beautiful and created a very relaxing atmosphere, Although I only stayed for one night, I found myself wishing I had booked a longer stay. If I return to this area in the future, I will definitely stay for at least two nights. Highly recommended!

Beautiful. Great staff.

Very nice property located directly on the lake with dining and drinks with covered patio umbrellas and plenty of seating very attentive, staff excellent quality food and very helpful and logical layout. Ice, cold Air, and with our junior suite, a beautiful view and large balcony.

This was my 2nd visit to this palazzo in the past 3 years and it never disappoints. Gianni welcomed us with a refreshing cocktail and shared a brief history of the property. He is a welcome addition to Nani Mocenigo and attends to all your needs. The rooms are all beautiful and clean. The breakfast is fabulous and the garden is a welcome respite from the bustle of Venice after long days of enjoying the city. I will always return to this lovely hotel.