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Location good, most of the staff were good, particularly Francesco who was excellent . One of the reception staff was very unhelpful, we asked for our complementary bottle of wine he said that because it was from expedia rather than the Bizanzio we couldn’t have an ice bucket or glasses which I found shocking… for a 4star hotel!

Good

Breakfast was lovely and staff welcoming. Plenty of trams and buses available. We walked from Milano Central to the hotel - 1 hour. Pleasant walk on the flat. Walk to the city centre approximately 15 minutes. The hotel was spotless and well maintained, decor a little dated (90s). Would recommend and would stay again.

This hotel was amazing. It was so clean and the service was great. Highly recommend.

This property is located very central to all the great restaurants and shops. Room was clean, spacious and the staff was outstanding. Breakfast had a little bit of everything. Highly recommended.

The front of house staff and valet team is excellent and customer obsessed. Kudos to them for being terrific. Regretfully, the property is run down, dusty and just not a five-star experience. Bathroom fixtures and faucets were rusted over and not clean. Floors and carpets were visibly dirty/dusty; common-area corridors were unkempt and cluttered. While the location is unmatched and some may find the artistic ambiance charming, the interior needs a major overhaul to be considered a high-end hotel.