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The St. Regis Longboat Key Resort

5.0 star property

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Photo gallery for The St. Regis Longboat Key Resort

Private beach, white sand, sun loungers, beach umbrellas
Restaurant
Presidential Suite, 1 King Bed with Sofa bed, Oceanfront | Minibar, in-room safe, blackout drapes, Internet
Outdoor pool, cabanas (surcharge), pool umbrellas
Presidential Suite, 1 King Bed with Sofa bed, Oceanfront | View from room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • Parking available
  • On private beach
  • Breakfast available
$909
includes taxes & fees
Dec 8 - Dec 9

Explore the area

View in a map
1601 Gulf Of Mexico Drive, Longboat Key, FL, 34228
  • Place, Longboat Key Beaches
    ‪1 min walk‬
  • Place, Longboat Key Public Tennis Center
    ‪2 min drive‬
  • Place, Lido Beach
    ‪5 min drive‬
  • Airport, Sarasota, FL (SRQ-Sarasota-Bradenton Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 545 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 2 Queen Beds, Balcony

  • 545 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Marie Selby Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Marie Selby Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Marie Selby Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 923 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mable Ringling Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Minibar, in-room safe, blackout drapes, Internet

Mable Ringling Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Deluxe Room, 1 King Bed, Non Smoking

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 1 King Bed, Non Smoking

  • 545 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 2 Queen Beds, Non Smoking

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 2 Queen Beds, Non Smoking

  • 545 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for John Jacob Astor Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

John Jacob Astor Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

John Jacob Astor Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

  • 1008 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior No View Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior No View Room, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 470 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior No View Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior No View Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 470 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Partial Bayview Room,1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room,1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 470 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony

  • 470 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Caroline Astor Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

56-inch flat-screen TV with cable channels, Netflix, streaming services

Caroline Astor Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 1425 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Katherine Klauber Suite, 2 Bedrooms, Non Smoking, Oceanfront

Katherine Klauber Suite, 2 Bedrooms, Non Smoking, Oceanfront | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Katherine Klauber Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 1925 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • 478 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Oceanfront

Presidential Suite, 1 King Bed with Sofa bed, Oceanfront | View from room

Presidential Suite, 1 King Bed with Sofa bed, Oceanfront

  • 2244 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Lora Whitney Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Minibar, in-room safe, blackout drapes, Internet

Lora Whitney Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Eugenie Clark Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Eugenie Clark Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Eugenie Clark Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 1 King Bed (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 1 King Bed (Hearing Accessible)

  • 543 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

  • 469 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 549 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Lora Whitney Suite, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-In Shower)

Minibar, in-room safe, blackout drapes, Internet

Lora Whitney Suite, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-In Shower)

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior No View Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Superior No View Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Mobility Accessible, Roll-In Shower)

Minibar, in-room safe, blackout drapes, Internet

Suite, 2 Bedrooms, Ocean View (Mobility Accessible, Roll-In Shower)

  • Sleeps 6
  • 2 Double Beds

View all photos for Superior No View, Guest Room, 1 King, No View, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior No View, Guest Room, 1 King, No View, Balcony

  • Sleeps 2

Superior Partial Bayview, Guest Room, 1 King, Balcony

  • Sleeps 2

View all photos for Superior No View, Guest Room, 2 Queen, No View, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior No View, Guest Room, 2 Queen, No View, Balcony

  • Sleeps 4

Superior Partial Bayview, Guest Room, 2 Queen, Balcony

  • Sleeps 4

Grand Deluxe Oceanview, Guest Room, 2 Queen, Ocean View

  • Sleeps 4

Deluxe Oceanview, Guest Room, 2 Queen, Ocean View, Balcony

  • Sleeps 4

Deluxe King Room With Balcony And Ocean View

  • Sleeps 2

Grand Deluxe King Room With Ocean View

  • Sleeps 2

Grand Deluxe King Terrace, Guest Room, King, Ocean View

  • Sleeps 2

Lora Whitney Suite, Suite, 1 King, Sofa Bed, Ocean View

  • Sleeps 2

Eugenie Clark Suite, Suite, 1 King, Sofa Bed, Ocean View

  • Sleeps 2

Mable Ringling Suite, Suite, 1 King, Sofa Bed, Ocean View

  • Sleeps 2

Marie Selby Suite, Suite, 1 King, Sofa Bed, Ocean View

  • Sleeps 2

John Jacob Astor Suite, Suite, 1 King, Sofa Bed, Oceanfront

  • Sleeps 2

Lora Whitney Suite, 1 King Bed With Sofa Bed, Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4

Suite, 2 Bedrooms, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 6

Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

  • Sleeps 4

Superior No View Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 2

Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

  • Sleeps 2

Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 2

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About this property

The St. Regis Longboat Key Resort

5-star Longboat Key hotel with private balconies
Catch some rays on The St. Regis Longboat Key Resort's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
The St. Regis Longboat Key Resort offers 168 accommodations with safes and bathrobes. Rooms open to balconies. 56-inch flat-screen televisions come with premium cable channels and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include complimentary toiletries and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
A private beach and a health club are featured at the hotel. An outdoor pool and a hot tub are on site. Other recreational amenities include a lazy river, a sauna, and a fitness center.
The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The St. Regis Longboat Key Resort like a lazy river and a children's club.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers an outdoor pool, a health club, and a hot tub. Onsite parking is available (surcharge), along with a car charging station.

The St. Regis Longboat Key Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The St. Regis Longboat Key Resort has 3 restaurants on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 55 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 60 for adults and USD 12 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (40 inches high)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible spa

More

  • 5 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 56-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a one-time cleaning fee of USD 350.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 73.45 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 60.00 for adults, and USD 12.00 to 20.00 for children
  • Valet parking fee: USD 55.00 per night
  • Pet fee: USD 20.00 per pet, per night plus USD 350.00 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The St Regis Longboat Key
The St. Regis Longboat Key Resort Hotel
The St. Regis Longboat Key Resort Longboat Key
The St. Regis Longboat Key Resort Hotel Longboat Key

Reviews

The St. Regis Longboat Key Resort Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 52 out of 58 reviews
Rating 8 - Good. 5 out of 58 reviews
Rating 6 - Okay. 0 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

Reviews

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and facilities were beyond expectation. A truly wonderful experience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gergana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tiffani, Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

MICHAEL

Stayed 2 nights in Aug 2025

10/10 Excellent

Egda

Stayed 2 nights in Jun 2025

10/10 Excellent

Anita

Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jul 2025

8/10 Good

Lenka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort but not suitable for kids/babies. There was not much to do for our infant.
Stayed 4 nights in Jul 2025

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, service, rooms, food, pools. It's paradise. 100% recommend. Get ready to spend some money though. Totally worth it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan Carlos Gustavo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything on point. Excellent service. Maximum quality
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2025

10/10 Excellent

Samuel

Stayed 3 nights in Jun 2025

10/10 Excellent

ERICK

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing that's the only thing anyone needs to know about spending time here
Stayed 2 nights in Jun 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! The staff and service were exceptional. We had an electrical problem in our bathroom on Saturday and the electrical engineer, David Lociseron, left us the kindest note wishing us a happy anniversary. It’s that personal touch that really impressed me. I will definitely return to the property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Heather

This property is breathtakingly beautiful!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryan

Stayed 2 nights in May 2025

10/10 Excellent

Brian, Alva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place all around.
Stayed 5 nights in May 2025

2/10 Terrible

Tetyana

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Be aware about the credit card SCAM ! I celebrated my 50th Birthday on March 2025. My partner and I had a restaurant reservation for 11 people and two nights stay in St. Regis Longboat Key Resort. Here’s the start of the PROBLEM: I got charged twice for the stay (paid through Expedia and then I got charged directly from the hotel). When I checked out, this mistake was acknowledged by the front desk representative. The overcharged money was supposed to be refunded in a few days…but its already end of May 2025 & the disputed money has not been refunded yet! I called their accounting department twice and both times I was asked to wait for 10 days. Result: NOTHING!... After multiple phone calls I finally received an apology letter and I was told that I got an approval from the manager, but to wait another 10 days. When I did not receive my $3,180, I called again but this time I wanted to ask for the transaction number so I can check it with my bank. However, the accounting department never bothered to respond to my phone calls and messages. So after 2 personal stops at the hotel, multiple phone calls with false reassurances and almost 2 months of waiting, since I opened the case, the PROBLEM IS STILL OPEN and UNRESOLVED! As a local resident I was excited to have five stars hotel nearby, but what a terrible experience and disappointment at the end.
Stayed 2 nights in Mar 2025

10/10 Excellent

Olof

Liked: Amenities
Extraordinary property, in particular considering that they are a newly opened hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Jenny

Stayed 2 nights in May 2025

10/10 Excellent

Charlotte

Stayed 2 nights in May 2025