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Hôtel Le Relais

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Le Relais

Daily buffet breakfast for a fee
Flat-screen TV
Reception
Front of property
Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking included
  • Pet friendly
  • Air conditioning

Explore the area

Map
Rue de Strasbourg, Mail de l'Hippodrome, Lons, Pyrenees Atlantiques, 64140
  • Hippodrome de Pau
    19 min walk
  • Au Grand Bonheur
    1 min walk
  • Croix du Prince Station
    13 min drive
  • Pau (PUF-Pau - Pyrenees)
    8 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Room, 1 King Bed

Comfort Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 1 King Bed

  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Desk, iron/ironing board, free WiFi, bed sheets

Triple Room

  • 129 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Hôtel Le Relais

3-star Lons hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, conference space, and a 24-hour front desk. Housekeeping is not available.
Hôtel Le Relais offers 60 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 4 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 1076 square feet (100 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and room service (during limited hours). Onsite self parking is complimentary.

Hôtel Le Relais is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
Onsite venue - This restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 4.50 to 11 per person
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (1,076 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 9.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.67 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 4.5 to 11 per person
  • Rollaway bed fee: EUR 9.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Le Relais Lons
Le Relais Lons
Hôtel Relais Lons
Relais Lons
Hôtel Le Relais Lons
Hôtel Le Relais Hotel
Hôtel Le Relais Hotel Lons

Hôtel Le Relais Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 143 reviews" "
Rating 8 - Good. 73 out of 143 reviews" "
Rating 6 - Okay. 21 out of 143 reviews" "
Rating 4 - Poor. 6 out of 143 reviews" "
Rating 2 - Terrible. 8 out of 143 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel rooms need updating. We book an hour before arriving but Hotel.com had not sent it through to the hotel. The receptionist gave us the room and said she would sort it out. Which she did telling us it came through 2 hours after we arrived
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Stayed 1 night in Sep 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and comfortable stay
Travelling to and from UK to Spain we find this a very convenient ovenight stop. A lift to all floors makes access very easy. Having tea/coffe making facilites is a real bonus. The rooms are a good size, the beds are comfortable and the linen is clean and fresh. I personally appreciate a bath however having the shower over the bath can make getting in and out a little hazardous. A hand rail would be a very good solution. The staff are very friendly and helpful. The hotel has good free car parking and it is located in a safe area with local hypermarket and other shops very close. There is a restaurant, a small bar and the breakfast is very good.
Stayed 1 night in Oct 2018

6/10 Okay

Peter

Stayed 1 night in Jul 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and good value.
We use this hotel as an overnight stop on our way to Spain and back. The room was a little tired but more than adequate. The overbath shower was a little awkward to operate. The staff are very pleasant and efficient. The hotel is very quiet at night and there is a handy supermarket and petrol station very close by. On-site parking is good and the area seems very safe.
Stayed 1 night in Sep 2017

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet with good facilities
We travel to Spain quite regularly and this is a great overnight stop at a very reasonable cost. It is easy to find and easy to park in the free car park. The hotel is welcoming, the staff are helpful and the breakfast is very good. The rooms are comfortable and the beds are large. We really appreciate having tea and coffee in the room and having a bath with overhead shower is very welcome. There is a large supermarket very close by and several other shops. We will continue to use this hotel.

8/10 Good

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service

10/10 Excellent

Michael, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality\price
Very friendly, good location, beautiful town.

10/10 Excellent

J Lees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our first time at a Kyriad hotel and we found that it was beyond our expectations.The hotel was excellent and the staff were exceptional, worthy of a 5* hotel. The room, although not massive, had a large king size double bed and was very clean and comfortable The climate control for heating was easy to use and made the room very warm to return to on a very cold January night. The car parking was on site and included. We shall certainly make this chain of hotels our 1st choice for our journeys to and from Spain to UK.

10/10 Excellent

ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good basic hotel at a decent price
A little bit outside the centre of Pau but given the late booking and the fact the city was full of people doing the Etape du Tour I was very happy with the price and quality of hotel. Would definitely stay here again.

2/10 Terrible

Remi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Fabien

Stayed 1 night in Jun 2024

8/10 Good

Alain

Business traveler
Liked: Cleanliness, staff & service
Super acceuil et service .par contre les chambres sont un peu vieille.
Stayed 1 night in Jun 2024

8/10 Good

Alex

Liked: Room comfort
Stayed 1 night in Jun 2024

8/10 Good

Cédric

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pour ma part aucun soucis au niveau de la chambre
Stayed 2 nights in May 2024

10/10 Excellent

Joël

Stayed 1 night in May 2024

4/10 Poor

CATHERINE

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Chambre vétuste non conforme au site, pas de ménage, accueil moyen
Stayed 2 nights in May 2024

8/10 Good

olimpia

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

ÉDOUARD

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Wladimir

Stayed 2 nights in Oct 2023

8/10 Good

Michael

Stayed 1 night in Sep 2023

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Stayed 1 night in Aug 2023

4/10 Poor

Laurent, Le mee sur seine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
la robinetterie lavabo cassée à notre arrivée et non remplacer. Le ménage non fait même à notre demande car il y a du sable au sol. Les lits non faits. On nous dit oui on va passer faire le ménage et changer les draps mais les femmes de ménage ne sont jamais passées. Par contre l'accueil de l'hôtel est très bien. En résumé, établissement à éviter.
Stayed 4 nights in Aug 2023