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Best Western Ontario Mills Mall

2.5 star property

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Photo gallery for Best Western Ontario Mills Mall

Lobby
Property amenity
Lobby
Exterior
Premium bedding, down comforters, pillowtop beds, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Hot Tub
  • Pool
  • Gym
  • Pet friendly
  • Breakfast included

Explore the area

Map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Ontario Mills Shopping Mall
    ‪5 min walk‬
  • Toyota Arena
    ‪15 min walk‬
  • Ontario Convention Center
    ‪4 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed) | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, (1184)
The price is $137
per night
includes taxes & fees
Mar 26 - Mar 27
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

About this property

Best Western Ontario Mills Mall

Ontario hotel connected to a shopping center, walkable to Ontario Mills Shopping Mall
An outdoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a hot tub, conference space, and concierge services. Weekly housekeeping is available.
Best Western Ontario Mills Mall offers 105 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western Ontario Mills Mall provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Event facilities measuring 797 square feet (74 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary.

Best Western Ontario Mills Mall is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 358 reviews
Rating 8 - Good. 69 out of 358 reviews
Rating 6 - Okay. 23 out of 358 reviews
Rating 4 - Poor. 13 out of 358 reviews
Rating 2 - Terrible. 9 out of 358 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Stayed 2 nights in Nov 2024

2/10 Terrible

Therese

Disliked: Room comfort
Don’t Stay Here
Where do I start. When checking in, they were not very welcoming. The bed was very uncomfortable. They cleaned carpets in the hallway and maybe the rooms (the door was open and they had a blower going into the room). The blower went all night and it was very loud. They should never have given out the rooms on the first floor with all this going on. Will not stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Linda, El Mirage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, roomy, nice room.
Stayed 3 nights in Nov 2024

4/10 Poor

Kanita

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price one of the nicest places we have stayed at.
Stayed 1 night in Nov 2024

10/10 Excellent

Olivia

Stayed 3 nights in Nov 2024

10/10 Excellent

LORI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was as expected for this price range. The room had a nice elegant touch but the bathroom was pretty basic. Tub felt like it was not secured. All in all i would definitely stay again. Thanks.
Stayed 4 nights in Nov 2024

10/10 Excellent

VICTOR

Stayed 1 night in Nov 2024

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Johana

8/10 Good

Joseph G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV options were limited.
Stayed 1 night in Nov 2024

10/10 Excellent

Johana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and the beds were very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and calm
Stayed 2 nights in Oct 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Estelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. It was nice and clean and quiet. I enjoyed my day. Just wish the fireplace had work because it was cold out and I looked very intrigued and I like to smoke so I thought the fireplace would be working to keep me warm while I take a break, and have a smoke
Stayed 1 night in Oct 2024

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nothing unique
Stayed 1 night in Oct 2024

8/10 Good

Kent R.

Liked: Cleanliness, staff & service, property conditions & facilities
Four Stars
Stayed 4 nights in Oct 2024

10/10 Excellent

James, Hotchkiss

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and close to the airport
Stayed 1 night in Oct 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near Ontario Airport
An excellent choice for a stay close to Ontario Airport, and easy walkable distance from the enormous Ontario Mills Mall and surrounding businesses and eateries. Hotel staff and facility were fine. Staff were consistently friendly and welcoming. Room was spacious and clean. Breakfast was good and included hot food. The only singular complaint we had was that in room 103, the base of the plastic bathtub felt unstable and made a popping sound when one stepped around on it. There is a well-maintained pool and large Jacuzzi out back in a secure enclosed patio area. Both pool and Jacuzzi were very clean and inviting.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service
The hotel was just okay. It’s what I would expect from a 2-3 star hotel. Room was a bit noisy, amenities were very basic. While the location was great for a quick stopover on our road trip, I would not stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Husband and I went to a concert at the Ontario Arena it was so close!
Stayed 1 night in Oct 2024

8/10 Good

Santina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

wei nan, Florence

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024