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Best Western Diamond Bar Hotel & Suites

2.5 star property

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Photo gallery for Best Western Diamond Bar Hotel & Suites

Standard Room, 1 King Bed, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi
Outdoor pool
Exterior
Lobby
Property amenity

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
259 Gentle Springs Ln, Diamond Bar, CA, 91765
  • California State Polytechnic University, Pomona
    ‪4 min drive‬
  • Fairplex
    ‪8 min drive‬
  • Auto Club Raceway at Pomona
    ‪10 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

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Lobby

Ayres Suites Diamond Bar

  • Pool
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  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, (1075)
The price is $193
per night
includes taxes & fees
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About this property

Best Western Diamond Bar Hotel & Suites

Diamond Bar hotel with outdoor pool
An outdoor pool, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Best Western Diamond Bar Hotel & Suites offers 97 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Diamond Bar hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This Diamond Bar hotel also offers an outdoor pool, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Diamond Bar Hotel & Suites is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.99 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 15.99 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM

Property is also known as

Best Western Diamond Bar
Best Western Diamond Bar Hotel
Best Western Hotel Diamond Bar
Diamond Bar Best Western
Best Western Diamond Bar Hotel Diamond Bar
Best Diamond Bar & Suites
Best Western Diamond Bar Hotel & Suites Hotel
Best Western Diamond Bar Hotel & Suites Diamond Bar
Best Western Diamond Bar Hotel & Suites Hotel Diamond Bar

Best Western Diamond Bar Hotel & Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 174 out of 1000 reviews
Rating 4 - Poor. 114 out of 1000 reviews
Rating 2 - Terrible. 137 out of 1000 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

laura

Traveled with partner
Disliked: Staff & service, amenities
Staff was rude and the property was not kept up.
Stayed 2 nights in Nov 2024

10/10 Excellent

Doanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 5 nights in Dec 2024

4/10 Poor

Iwan

building is old no elevator and not good maintain
Stayed 3 nights in Dec 2024

10/10 Excellent

mac

Great
Stayed 1 night in Dec 2024

6/10 Okay

Pedro

Stayed 2 nights in Dec 2024

2/10 Terrible

anton

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Half of the hotel with yellow tag (abandoned) and dark. Unoperated and abandoned vehicle in parking lot. Not enough lighting all over the property. Feeling unsafe and uncomfortable to stay. Paid a night but decided for not staying.
Stayed 8 nights in Nov 2024

10/10 Excellent

Troy

Stayed 1 night in Nov 2024

10/10 Excellent

Erwin, Taipei

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay. Clean, quiet and kind stuff.
Stayed 3 nights in Nov 2024

8/10 Good

Erwin, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Crystal

Stayed 1 night in Nov 2024

10/10 Excellent

Sir

Liked: Cleanliness, staff & service, property conditions & facilities
Vry pleasant stay
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
How do you clean vs Promised company mission ad
Checked in around 4om dis overed bathroom trash had 2 used condoms, called the front desk and the young lady very professional btw switched us to another room, however I wanted to cancel the 2nd night but was inform by no means the young lady's fault thatbit is none refundable, and no other incentives were offered or given but just a switch to a new room next to the dirty one that was originally given. For the price it was not worth it at all. Will not be back to this location or any other BW branch.......
Stayed 2 nights in Nov 2024

6/10 Okay

Vuthy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient and easy access to nearby businesses. They did not have hot breakfast.
Stayed 2 nights in Nov 2024

8/10 Good

Esthela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Steve

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facing the highway, cars are extra loud when entering the tunnel. Being a car enthusiast myself I can understand but it is still very very noisy. The tap water had black tar that came out and often stained the paper cups I used. I ended up brushing my teeth with my bottled water. The breakfast selection was quite disappointing. It was affordable so I guess you get what you pay for.
Stayed 3 nights in Oct 2024

10/10 Excellent

Saki

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice ,best times
Stayed 1 night in Nov 2024

10/10 Excellent

Debra

Very nice spacious room
Stayed 1 night in Oct 2024

2/10 Terrible

Jennifer

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rather just leave this experience behind me. Lesson learned. Never stay here again!
Stayed 1 night in Sep 2024

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to stay here for a festival and i loved it! The only thing i will say is that check in is 4:00pm and check out is 11:00am not check in at 3:00 and check out at 12:00 other than that it was very clean and a great place to stay! I would be back!!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Ready

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Carlos

Traveled with partner
Disliked: Property conditions & facilities
No microwave in the rooms.
Stayed 5 nights in Oct 2024

2/10 Terrible

Sandra

Stayed 1 night in Oct 2024

8/10 Good

Ryan

Stayed 1 night in Sep 2024

2/10 Terrible

honglin

Stayed 4 nights in Sep 2024

2/10 Terrible

Kmani

Stayed 1 night in Aug 2024