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Best Western Diamond Bar Hotel & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Diamond Bar Hotel & Suites

Standard Room, 1 King Bed, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi
Lobby
Exterior
Outdoor pool
Property amenity

Reviews

7.0 out of 10

Good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
259 Gentle Springs Ln, Diamond Bar, CA, 91765
  • California State Polytechnic University, Pomona
    4 min drive
  • New Aashiana
    1 min walk
  • Walnut Industry Station
    8 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    25 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Pomona

Pool
Breakfast included
Pet friendly
Free WiFi
4.1 out of 5, Very Good, (1205)
The price is $138
per night
includes taxes & fees
Jan 1 - Jan 2
La Quinta Inn & Suites by Wyndham Pomona

About this property

Best Western Diamond Bar Hotel & Suites

Diamond Bar hotel with outdoor pool
An outdoor pool, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Best Western Diamond Bar Hotel & Suites offers 97 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Diamond Bar hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This Diamond Bar hotel also offers an outdoor pool, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Diamond Bar Hotel & Suites is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.99 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 15.99 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM

Property is also known as

Best Western Diamond Bar
Best Western Diamond Bar Hotel
Best Western Hotel Diamond Bar
Diamond Bar Best Western
Best Western Diamond Bar Hotel Diamond Bar
Best Diamond Bar & Suites
Best Western Diamond Bar Hotel & Suites Hotel
Best Western Diamond Bar Hotel & Suites Diamond Bar
Best Western Diamond Bar Hotel & Suites Hotel Diamond Bar

Best Western Diamond Bar Hotel & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 135 out of 1000 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hezhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor service attitude
Stayed 1 night in Sep 2024

4/10 Poor

Gabriel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was nice and clean. The air conditioner was old and didn’t work very well. The staff took 30 minutes to check me in and ended up charging me 2 times for the same reservation. Then after I checked out I didn’t receive my deposit back on my card that was charged for incidentals. I called them a week later and they just gave me the run around. Never going there again.
Stayed 1 night in Sep 2024

2/10 Terrible

John

Traveled with family
Disliked: Property conditions & facilities, room comfort
The Front Desk Manager was very rude and combative and woke up to a Spider in my bed. Wouldn’t recommend letting even an animal stay here.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Stayed 4 nights in Aug 2024

6/10 Okay

Kristina

Stayed 1 night in Aug 2024

4/10 Poor

estrella

Stayed 3 nights in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness
Check in took forever for some reason. Clerk was friendly but it literally took almost 20 minutes. No other customers were present….other than that, everything was great.
Stayed 1 night in Aug 2024

8/10 Good

sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice size
Stayed 1 night in Aug 2024

6/10 Okay

Kristina

Traveled with family and small children
Disliked: Cleanliness
Homeless in the hallways
Stayed 2 nights in Aug 2024

10/10 Excellent

Alisha

Stayed 1 night in Aug 2024

10/10 Excellent

LATDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was pretty well kept and looked good. We appreciate that they had breakfast available. The rooms were spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Raman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never requested handicapped accessible room I was given one late in night who is tired after 8 hr drive . Was never informed when I checked in that my room is handicapped accessible room ! Next day I had to leave early so could not have time to request to change my room plus when I returned in evening my room was not serviced 😡. I had to call and get them send some one to clean up bit . Very disappointed. Expedia should have looked in to this when I made the reservation. !!!
Stayed 3 nights in Aug 2024

8/10 Good

Santos

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Unprofessional Staff and Owner
I wish I could add a zero rating on the hotel's staff and service. They are unprofessional, and the supervisor/who claimed to be the owner is also of no help. I had an issue when I tried to extend my stay at that place. The receptionist insisted that I needed to add $20 for the room not facing the freeway after we already stayed there for 6 days, that was ok when I asked if they could do a complementary, but the receptionist refused and hung up the phone. I called again then I looked for a manager, the supervisor/claimed the owner answered my phone, then he started with blah blah blah.... As a business owner and the kind of industry that you are in, you should listen to your customer, instead, he keeps on talking. So I just said, please just refund my stay, and I'll get another hotel that is worth my penny. Reading back the review after I had a bad experience, I would agree 100% that the supervisor/owner and the receptionist are unprofessional.
Stayed 2 nights in Jul 2024

2/10 Terrible

Aja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Preeti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy clean hotel
It was nice cozy place . Stayed here one night . Overall good experience. Complimentary breakfast was good .
Stayed 1 night in Aug 2024

8/10 Good

Peike

Stayed 1 night in Jul 2024

2/10 Terrible

jessica

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service I found a big cockroach in the bathroom The remote controle didn’t have batteries
Stayed 1 night in Aug 2024

2/10 Terrible

Nathan

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Minhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good don’t live there
Stayed 2 nights in Jul 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Eduardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The owner made up a $75 fee to charge me extra. We were in town for a tournament, we travel a lot. This business was extremely shady and will be reported to corporate.
Stayed 1 night in Jul 2024

6/10 Okay

Ricky

Oh well
Wanted a location closer to the pool. Got confused on the morning breakfast time, ended up missing breakfast.
Stayed 1 night in Jul 2024