4/10 Poor
Rhiannon
Traveled with family
Apr 17, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a difficult time finding the hotel as it was called something completely different! We hadn’t been given any notification in advance, and when I finally walked in to the Franklin to ask “Where is The Adler?” the clerk said they were going through a name change.
This building’s facilities are tired. The lobby looks nice, and clearly, they’re trying to do something with the decor, but all the small details give it away.
The lift smells of burning rubber, not all the buttons light up and a lot of the call buttons on the different room levels are broken.
As for our room, again, the decor is nice enough. The linens, however, were dirty. Our coffee machine didn’t work and even though we’d been given an extra hour (the only late check out option is 12pm instead of 11am), a cleaner burst into our room - without knocking! - at 11:40am!
The noise level is insane - it is so loud. The road nearby is loud and you can hear everything that happens outside your door or windows so clearly. The windows may as well not be there, the traffic was that loud.
Rhiannon
Stayed 1 night in Apr 2025