2/10 Terrible
Sagar
Traveled with family and small children
Aug 15, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Health Hazard – Hilton Should Be Ashamed to Have Their Name on This Property
I rarely leave negative reviews, but my experience at Embassy Suites Pasadena was shocking. This property is in such poor condition it feels unsafe for guests. Here’s what I encountered:
1. Dirty, smelly rooms – The odor in the room was so strong and foul it made me nauseous.
2. Mold/dirt in air vents – The vents were visibly caked with grime and possible mold, circulating it into the air.
3. Unsanitary bathroom – There was residue around the sink rim, a rusty shower head, and a sticky bathroom floor that clearly hadn’t been cleaned properly.
4. Unusable sofa bed – The pull-out bed was so uncomfortable it felt like sleeping on bare springs.
Overall, this hotel is a serious health hazard. It’s unacceptable that Hilton allows its name on a property in this state. This place needs a full inspection, deep cleaning, and major repairs before it should be open to guests. I recommend the city’s health department get involved, and Hilton should consider removing their flag until the property meets basic cleanliness and safety standards.
Sagar
Stayed 3 nights in Jul 2025























