See all properties

SureStay Hotel by Best Western Ontario Airport

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Business center
Outdoor pool
Reception
Iron/ironing board, free cribs/infant beds, free rollaway beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Place, Cucamonga-Guasti Regional Park
    ‪12 min walk‬
  • Place, Ontario Convention Center
    ‪2 min drive‬
  • Place, Toyota Arena
    ‪2 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(82 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Property entrance
Azure Hotel & Suites, Trademark Collection by Wyndham
  • Hot Tub
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 2,101 reviews
Azure Hotel & Suites, Trademark Collection by Wyndham

About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Guasti
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. This Ontario hotel also offers an outdoor pool, a vending machine, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

SureStay Hotel by Best Western Ontario Airport is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

Reviews

SureStay Hotel by Best Western Ontario Airport Reviews

8.2

Very Good

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 497 out of 1009 reviews
Rating 8 - Good. 252 out of 1009 reviews
Rating 6 - Okay. 138 out of 1009 reviews
Rating 4 - Poor. 78 out of 1009 reviews
Rating 2 - Terrible. 44 out of 1009 reviews

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Rasheeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay there again
Stayed 2 nights in Aug 2025

2/10 Terrible

Maria and Carlos

Stayed 1 night in May 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff
Stayed 4 nights in Aug 2025

4/10 Poor

Marie

Disliked: Cleanliness, amenities, property conditions & facilities
The hallway is nasty, dirty and smelly. The room has a weird smell. Breakfast is terrible.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chad

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Alec

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything OK Thank you
Stayed 1 night in Aug 2025

6/10 Okay

Andy

Business traveler
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Stayed 4 nights in Apr 2025

10/10 Excellent

Raul

Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Traveled with family
Liked: Amenities, property conditions & facilities
Value
Stayed 1 night in Jul 2025

8/10 Good

Romie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Sandie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely dirty and Mike at reception was unprofessional
Stayed 5 nights in Jul 2025

10/10 Excellent

Norma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exelent
Stayed 3 nights in Jul 2025

2/10 Terrible

Jerry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my daughter was locked in the bathroom
Stayed 3 nights in Jul 2025

2/10 Terrible

Touria, North Arlington

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, the reviews are very deceiving on this property! This was a complete disaster, the breakfast is terrible we had to go to ihop every day for breakfast. The rooms are super old, sheets are stained and rug smells so bad. We had to change the first room because one there were dirty socks sitting by the bed and two it was facing the highway so you heard traffic all night long. The second room wasn’t as mound but cleanliness is an issue plus the place is really run down literally nothing works. The cards have to constantly be re activated as they quickly demagnetize no matter how careful you are with them. No cleaning or room service in all the 4 nights we were there. No garbage cans anywhere on the 3rd floor, I don’t know where they expect you to put garbage?? Honestly this was a complete flop
Stayed 4 nights in Jul 2025

6/10 Okay

Basak

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is super close to Convention Center, 6 min drive only. However rooms are not updated. We were part of the group. Bathroom has sliding door and it was so hard to close and open on our room so we requested a room change. Our friend's room was infested with ants. They requested a change too. Property accommodate both request in next day. Breakfast does not have many options. Only option is bread, butter and cheese along with cereal. No eggs, no waffle machines etc.
Stayed 5 nights in Jul 2025

6/10 Okay

Andrea, Clovis

Traveled with family and small children
Liked: Staff & service
Good hotel, a little old with a complicated elevator
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Ok for a quick stay not a long one

Bathroom was very subpar. The shower was makeshift with plaster still around the rim. Water pressure was bad and the toilet leaked
Stayed 1 night in Jul 2025

10/10 Excellent

Evalina

Stayed 1 night in Jun 2025

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Martha

Traveled with partner
Liked: Staff & service
Missing coffee creamer sugar in room Trash can liners and old towels Had to go out and buy me two for my husband and I to use because the ones in room were old and yellowish
Stayed 1 night in Jul 2025

6/10 Okay

Shannon

Liked: Staff & service, amenities
The check in staff was so incredible! The room was run down, old and needing some TLC.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025