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Hotel Heritage

2.5 star property

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Photo gallery for Hotel Heritage

Dining
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Indoor pool, outdoor pool
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
12040 Garvey Avenue, El Monte, CA, 91732
  • Place, APHCV-EL Monte/Rosemead
    ‪3 min drive‬
  • Place, Kaiser Permanente - Baldwin Park Medical Center
    ‪3 min drive‬
  • Place, Rio Hondo College
    ‪5 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪35 min drive‬

Room options

View all photos for 2 Twin Beds Accessible

Desk, iron/ironing board, free WiFi, bed sheets

2 Twin Beds Accessible

  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Queen Bed Accessible Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

1 Queen Bed Accessible Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

1 King Bed Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

2 Queen Beds Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed Suite Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

1 King Bed Suite Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for 2 King Beds Suite Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

2 King Beds Suite Non Smoking

  • Sleeps 4
  • 2 King Beds

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Lobby
Park Suites Hotel
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 53 reviews
Park Suites Hotel

About this property

Hotel Heritage

El Monte hotel with outdoor pool
Along with an indoor pool, this hotel has an outdoor pool and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Hotel Heritage offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.
Hotel Heritage features an indoor pool and an outdoor pool. The hotel offers a snack bar/deli. This hotel offers access to a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from May 28 2024 to December 31 2024 (dates subject to change).
The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 12 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Administrative fee: USD 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

Property is also known as

Americas Best Value Inn El Monte
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Hotel Heritage Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 268 out of 1001 reviews
Rating 8 - Good. 331 out of 1001 reviews
Rating 6 - Okay. 217 out of 1001 reviews
Rating 4 - Poor. 95 out of 1001 reviews
Rating 2 - Terrible. 90 out of 1001 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was super helpful and nice!
Stayed 1 night in Nov 2023

8/10 Good

Si Hong

Stayed 1 night in Nov 2023

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alma

Liked: Staff & service
Disliked: Property conditions & facilities
The website pictures don’t tell you what he truth. The front desk have many excuses for the lack of cleanliness and property maintenance.
Stayed 2 nights in Jul 2023

2/10 Terrible

Norges

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Towels were thin couldn’t even dry myself
Stayed 1 night in Jul 2023

8/10 Good

Karla

Traveled with partner
Liked: Cleanliness
Great for the price, area is amazing. Property needs improvement. Overall would stay again just for the place to sleep.

2/10 Terrible

Ingrid

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It's gross
Stayed 2 nights in Jun 2023

4/10 Poor

jeron

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location was a plus. Management was unavailable during check-in, had to wait and wait and wait to check in. T.V. was inoperative and Management was not available. Had to change rooms to get a working T.V.
Stayed 1 night in Jun 2023

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t even let me check in there so rude
Stayed 1 night in May 2023

10/10 Excellent

Trung

Traveled with family
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time I stay here because of the club across the street and the TV didn’t work first time and second time, the bed had a big hump in the middle
Stayed 1 night in May 2023

4/10 Poor

E. Martin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The overall stay was pleasant, however there was no breakfast provided, you needed management to gain entry to the pool, and a hidden deposit was asked upon arrival which said information was included in a confirmation Email so please read all information closely. On the plus side the location was amidst shopping centers, a bank, fast food and casual dining with freeway access minutes away.
Stayed 1 night in Apr 2023

2/10 Terrible

LaTishea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Poor

The service was not very nice at all. My husband went purchaes some at the store and came the peopl at the front was harrasing him telling him he trepassing on the property. Me and him checked in together at front with both our ids and made both of us felt very uncomfortable
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good stay

For a last minute stay it was pretty comfy. Only down side was all the traffic noise but besides that I would definitely stay there again.
Stayed 1 night in Apr 2023

2/10 Terrible

Javier H

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever!

I did stayed at the hotel. It's location is very bad and it is not a hotel to stay if you have a family. The neighborhood is bad. The hotel has no social areas. It is over rated. A 2.0 out of 5. I do not recommend it for families. A motel 6 it is way better than this venue. I do npt recommend it.
Stayed 1 night in Apr 2023

8/10 Good

Hao

Liked: Staff & service
Disliked: Property conditions & facilities
need more clean, fix the bath room damage
Stayed 1 night in Apr 2023

2/10 Terrible

Leonard

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First of all the entrance to the place is really inconvenient. Second, the entrance to where our room was located, was right at the end of the building right next to a main street where you can hear every single car go by therefore not being able to sleep. The TV did not work and the guy never showed up. It was three in the morning, and I felt like there were parties in every single room around us. The area was terrible and unsafe. Needless to say. I’ve never stayed in a place where the deposit was so high $150 bucks really? Plus an additional $10 administrative fee. This is ludicrous. I travel all the time and never get charged additional fees unless it’s Vegas. For the price I would never stay here again I don’t recommend at all.

6/10 Okay

ZHUO JIAN

Stayed 1 night in Mar 2023

2/10 Terrible

Gopinath Nikhil Kumar, Seattle

4/10 Poor

Eugenio

2/10 Terrible

Kevin

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
On12/31/2022 night shift staff, Indian guy treated to Customer is very bad. My friend smoke vape at the parking lot he yelling to my friend said can’t smoke here. But they do not put any sign to cannot smoke at hotel property. We don’t know .Even we are wrong he can said politely and tell to me, he not gonna give you the room. So the next morning I leave the message to morning shift staff and afternoon shift staff to call managers to complain about this guy. I leave the message 2 times to manager. But no one call me. The service is very bad. I’m not gonna stay this hotel again.
Stayed 2 nights in Dec 2022

4/10 Poor

Mara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Brittany

Stayed 1 night in Jan 2023

8/10 Good

Erica

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything

6/10 Okay

Cristina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No breakfast, plus we had to pay extra $10 fee at check in. Reception was always on the phone outside called twice to ask about breakfast no one answered until I finally went to the office.
Stayed 1 night in Dec 2022