2/10 Terrible
Verified traveler
Sep 14, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. ROOM 23 HAD BED BUGS ON SATURDAY 24TH AUGUST. There was also a dog barking nonstop for most the night (presumably in the yard of the house adjacent to the motel).
We woke up at 2am after being bitten making us bleed over the sheets. The staff member did not understand the bigger picture, offering us only our damage deposit back and to swap rooms. Obviously we didn't want to stay even in a different room, and were most concerned that our belongings were now infested with bedbugs and we'd bring them home.
Hotels.com managed to get us a full refund the next day, though the motel made this difficult by not answering the phone several times. They also refused to pay any compensation despite us having to pay to clean and fumugate our belongings.
Honestly the worst, most traumatising experience I have ever had, making me extremely paranoid staying at any hotel in the future as I can't even go under the covers now in fear of bedbugs.
I am certain the motel would have been aware of the bedbugs prior to our stay, and they didn't seem too concerned or shocked by it. DO NOT STAY HERE, YOU'RE BETTER OFF SLEEPING IN YOUR CAR, AS WE ENDED UP DOING AFTER DISCOVERING THE BEDBUGS.
Verified traveler
Stayed 1 night in Aug 2024