4/10 Poor
Richard
Traveled with partner
Aug 21, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is clean and the staff is nothing but friendly, but I have major issues with some of the infrastructure and service. I am disabled, and was there for an event being hosted throughout the weekend. It was really fun, but the handicap lifts are in complete disarry, I got stuck on the lift multiple times, each lift works differently, locked me inside, and other such things. I am lucky to be able to walk short distances. If I wasn't able to use my legs things would have been much much worse. On top of this, the handicap elevator was constantly being used by people who werent handicapped or by staff as a cargo elevator, making using it a nightmare when you see 4 people huddled into an elevator made for at most 1 person in a wheelchair and their loved one.
I also have an issue with service at this hotel. Everything is an app, call the front desk to order room service, they say use the app, I use the app, and it doesn't work because their wifi is swamped due to the event, so I call them again, they put me through to the hotel bar. Use the app. I say I can't, they put me through to the kitchen. Use the app. I can't, so they put me to the front desk. Repeat ad nauseam. Either fix the app or let us do it the old fashioned way.
The hotel is historic and beautiful, and the staff has been great otherwise, but I can't recommend this place to anyone handicapped until they fix their infrastructure.
Richard
Stayed 1 night in Aug 2025
