4/10 Poor
Karen
Traveled with group
Aug 29, 2025
Disliked: Cleanliness, staff & service
The worst customer service from one of the employe
When I first arrived with all my luggage I was taking me to move to Belize I was told by the girl wearing the hubby that I could not bring all of that luggage into my room. I asked her we're going to leave it in here he said there's nowhere you can store it here. I then went to the airport to try to check but I couldn't bring to my room in but I had to wait until 6:30 during this time my parents talked with another friendly employee at the front desk I think her name was is she put my extra luggage in the luggage room which the girl before said that she didn't have a any place to put it. She made that whole experience nightmare I went back and forth airport four times and if she would have just said I have a luggage room from the beginning everything would have been fine after she left my parents worked it out with another girl and everything was fine the first girl was so mean she never smiled she's not helpful she did everything she could to make a whole experience and nightmare of that sure if I Habib spelled correctly but I'm sure you know who she is she does she she is she's awful she's the worst thing for your hotel
Karen
Stayed 1 night in Aug 2025




















