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Pacific Palms Resort

4.0 star property

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Photo gallery for Pacific Palms Resort

Exterior
Property amenity
Property amenity
View from property
2 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Hot Tub
  • Pool
  • Pet friendly
$226
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Puente Hills Mall
    ‪4 min drive‬
  • Round 1 Bowling and Amusement
    ‪4 min drive‬
  • City Of Hope Hospital - Duarte
    ‪21 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

8.4 out of 10
Very good
(139 reviews)
  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 450 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Pacific Palms Resort

Resort in City of Industry
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Pacific Palms Resort offers 292 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Pacific Palms Resort features a golf course and an outdoor pool. Dining is available at one of the resort's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a business center and meeting rooms. Event facilities measuring 45000 square feet (4181 square meters) include conference space. This business-friendly resort also offers a health club, a hot tub, and a sauna. Onsite self parking is complimentary.

Pacific Palms Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11 AM and on weekends between 7 AM and 10:30 AM.
Pacific Palms Resort has 2 restaurants serving breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Pacific Palms Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1014 reviews
Rating 8 - Good. 192 out of 1014 reviews
Rating 6 - Okay. 104 out of 1014 reviews
Rating 4 - Poor. 56 out of 1014 reviews
Rating 2 - Terrible. 51 out of 1014 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Would come back again...
Stayed 1 night in May 2025

10/10 Excellent

Juan C

Liked: Cleanliness, amenities, property conditions & facilities
It was really nice!
Stayed 1 night in May 2025

10/10 Excellent

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation resort
Stayed 2 nights in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

C

Stayed 1 night in May 2025

10/10 Excellent

Yachneet

Stayed 3 nights in May 2025

10/10 Excellent

Ricky

Stayed 1 night in May 2025

8/10 Good

SHANICE

Stayed 4 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Wallace

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Great place to stay and nice golfing
Stayed 1 night in May 2025

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Joshua

Business traveler
Liked: Cleanliness, amenities
Nice property good bar and restaurant. The room a bit outdated but the biggest problem I had was the noise in the room. Could barely get to sleep. Every time someone turned a shower you could here it loud running water go through walls. Same with the ac vent. When I tried to check in I was denied even though I was the only person checking in. When I came back later still only person I was given a room that I feel they knew had these issues. I got the feeling this was done because I booked through Expedia and got their rates. Not sure. Nice and safe but staff at reception could be nicer and more accommodating. When I mentioned all the noise no real response.
Stayed 1 night in May 2025

10/10 Excellent

Cynthia

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Grachelle

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I liked that it was pet friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the spa and view
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to just get away for a local family.
Stayed 1 night in May 2025

10/10 Excellent

Jacky Chun Wai

Stayed 1 night in Apr 2025

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a hidden gem in the City of Industry. Large rooms with a view of the golf course and area. Free parking and a restaurant on site.
Stayed 1 night in Apr 2025

10/10 Excellent

Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the rooms and property was amazing and the property in general was very nice. I however wish the bathroom was cleaner and also I left the coffee maker cleaner than when I found it. Not sure if they clean it at all. Maybe upgrade the coffee makers.
Stayed 1 night in May 2025

4/10 Poor

ELIZABETH

Disliked: Staff & service, property conditions & facilities
Very bad service.
Stayed 1 night in May 2025

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the price...

Was super excited to book this hotel, as the pictures looked really nice online. My fiance and i were staying there due to attending a family party. Upon arrival, the staff was very friendly. When we got to our room, we realized they had provided 2 double beds. We tried contacting the hotel staff to see if we could change it, as upon booking we were under the impression it was a king size bed. However, no one answered. We were too tired to go back down with our luggage so we decided to keep it. The beds were not comfortable. The bathroom appeared to be good, but when I turned on the shower, the water was not going down the drain. We were so busy with the family party, we didnt have time to deal with that in the morning. Overall, did not think it was worth the price and would rather have stayed somewhere cheaper.
Stayed 2 nights in Apr 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025