2/10 Terrible
Frances Marie
Jan 12, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation for Saturday night ( 1/11/25 ). Upon entering hotel, no one was to be found at or near front counter, we waited for like a good five minutes. Once staff appeared, the check in process was horrible! I initially handed him cash as my form of payment, however I immediately changed my mind and decided to use my debit card instead. I kindly asked for my money back but staff was not ok with giving me back my money. I literally had to demand my cash back! To make matters worse, once I found the room I was assigned to, imagine my surprise finding a man inside!! At this point I hurriedly left and went back to the front desk. I explained to staff about the gentleman in the room I had been assigned to and was basically told I was lying!! By the end of it all, I informed him how unhappy I was with everything and that I would be calling Choice Hotel about my experience there, at that point he offered me a refund and was left with no room for the night!! Worst customer service EVER.
Frances Marie
Stayed 1 night in Jan 2025