*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The property will be renovating from November 8 2024 to November 20 2024 (completion date subject to change). The following areas are affected:
- One of the dining venues
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
In addition to an outdoor pool, Sheraton Universal Hotel provides a spa tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.
This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.
Sheraton Universal Hotel is a smoke-free property.
- Number of outdoor pools - 1
- Water dispenser
- Rooftop garden
- Number of hot tubs - 1
- Elevator
- Fitness facilities
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Covered parking
- Business center
- Porter/bellhop
- Secured parking
- Vegan menu options available
- Vegetarian menu options available
- Secured parking
- Dry cleaning/laundry service
- Self parking (surcharge)
- No single-use plastic stirrers
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- Water-efficient showers only
- Conference space size (meters) - 3045
- Number of meeting rooms - 17
- Terrace
- Luggage storage
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Pool umbrellas
- Total number of rooms - 461
- No accessible shuttle
- Number of floors - 20
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Conference space
- Tours/ticket assistance
- Electric car charging station
- Free WiFi
- Pool sun loungers
- Smoke-free property
- Safe-deposit box at front desk
- Breakfast available (surcharge)
- Number of restaurants - 1
- Conference space size (feet) - 32774
- Ballroom
- Banquet hall
- Laundry facilities
- Vending machine
- Vegetarian breakfast available
- Television in common areas
- Wedding services
- Garden
- Multilingual staff
- Outdoor furniture
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Free WiFi
- Snack bar/deli
- Laundry facilities
- Free cribs/infant beds
Room Amenities
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.
- Air conditioning
- Room service (limited hours)
- Television
- Cable/satellite TV service
- Coffee/tea maker
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Designer toiletries
- Desk
- Premium bedding
- High-speed internet access
- Premium TV channels
- Internet access (surcharge)
- Cable TV service
- Free WiFi
- Down comforter
- LCD TV
- TV size: 43
- TV size measurement: inch
- Connecting/adjoining rooms available
- Free cribs/infant beds
- Heating
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Housekeeping on request
- Soap
- Shampoo
- Toilet paper
- Laptop-friendly workspace
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Mini-fridge
- Closed captioned TV
- Lowered peephole/view port in door
- Lowered locks/deadbolt
- Height-adjustable showerhead
- Grab bar - near toilet
- Visual fire alarm
- Lever door handles
- Wardrobe or closet
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
- Thin carpet in room
- Tile flooring in room
Parking
Self parking (surcharge) , Valet parking (surcharge)
Internet
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Food & Drink
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Assistive listening devices available
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
- Golfing nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for full breakfast: approximately USD 21 to 34 per person
- Covered self parking fee: USD 39.60 per night (in/out privileges)
- Secured valet parking fee: USD 55 per night (in/out privileges)
- Pet fee: USD 125 per accommodation, per stay
- Service animals are exempt from fees
- Rollaway bed fee: USD 30.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at midnight
Check-out
Check-out time is 11:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Comprehensive recycling policy
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 17
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! Children 17 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for USD 30.0 per stay.
- Free cribs (infant beds)!
Pet Policy
- Pets allowed for an extra charge of USD 125 per accommodation, per stay
- 1 total (up to 40 lbs per pet)
- Restrictions apply
- For more information contact the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Pool access available from 8:00 AM to 10:00 PM.
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Hotel Sheraton Universal
- Hotel Universal
- Sheraton Hotel Universal
- Sheraton Universal
- Sheraton Universal Hotel
- Universal Hotel
- Universal Sheraton
- Universal Sheraton Hotel
- Sheraton Universal Hotel Hotel
- Sheraton Universal Hotel Universal City
- Sheraton Universal Hotel Hotel Universal City
Hotel Reviews
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