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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

43-inch LCD TV with cable channels, TV
Property amenity
Premium Room, 2 Queen Beds, Lanai | Premium bedding, down comforters, in-room safe, desk
Lobby sitting area
Pool views, open select days

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
$206
includes taxes & fees
Dec 16 - Dec 17

Explore the area

View in a map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Place, Universal Studios Hollywood
    ‪7 min walk‬
  • Place, The Wizarding World of Harry Potter™
    ‪7 min walk‬
  • Place, Universal CityWalk
    ‪10 min walk‬
  • Airport, Burbank, CA (BUR-Hollywood Burbank)
    ‪11 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(16 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(362 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(220 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Queen Beds

8.8 out of 10
Excellent
(218 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Suite, 2 Double Beds

9.2 out of 10
Wonderful
(16 reviews)
  • 600 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(9 reviews)
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Lanai

Premium Room, 2 Queen Beds, Lanai | Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Queen Beds, Lanai

8.4 out of 10
Very good
(160 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living room | 43-inch LCD TV with cable channels, TV

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 465 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(8 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed

8.8 out of 10
Excellent
(112 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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Lobby
Hilton Los Angeles/Universal City
  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 2,794 reviews
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About this property

Sheraton Universal Hotel

4-star Universal City hotel walkable to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Sheraton Universal Hotel provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Universal Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 55 per day)
  • Secured valet parking on site (USD 63 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 14 2025 to December 1 2025 (dates subject to change):
  • Bar/Lounge(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 55 per day (in/out privileges)
  • Secured valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2507 out of 4031 reviews
Rating 8 - Good. 760 out of 4031 reviews
Rating 6 - Okay. 390 out of 4031 reviews
Rating 4 - Poor. 199 out of 4031 reviews
Rating 2 - Terrible. 175 out of 4031 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Gabriel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maintenance was working on the showers all morning up until checkout time. My daughter and I had to take cold showers.
Stayed 1 night in Sep 2025

6/10 Okay

Sheila

The location is very convenient
Stayed 1 night in Sep 2025

8/10 Good

Peggy Si Min

Stayed 3 nights in Aug 2025

2/10 Terrible

Kevin J.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very unfriendly, and even though I reported that the room smelled and had bugs, they made me wait a long time. When they finally came, they only removed the bugs without changing the room. I was extremely uncomfortable and miserable throughout my three-night stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were outstanding!keep up the good work!
Delicious
Stayed 2 nights in Sep 2025

10/10 Excellent

Jiayu

Stayed 3 nights in Aug 2025

10/10 Excellent

Patric

Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always cleaned by staff, friendly staff.
Stayed 7 nights in Aug 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
After a two week stay at numerous hotels along the west coast this was easily our favourite. Out 3rd time staying here and we will definitely return
Stayed 1 night in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2025

6/10 Okay

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always loved this place but first year i was charged a large 20% gratitude fee for appitizers and a couple drinks without notice.
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family multi centre trip

Part of a multi centre trip and picked here to be close to Universal, out of downtown LA and close to amenities including Metro
Stayed 3 nights in Aug 2025

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Sheriffah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I write this review I pray my experience was not the exception. Where do I even begin! This Sheraton has won me over and I pray the next time I stay at one of their hotels/resorts it lives up to this location (and my newly found expectations.) The front desk staff? FRIENDLY and AMAZING! Instantly our stay was kicked off to a great start from the moment we exited the Lyft car. Check in was fast, and hassle free. The Housekeeping staff was FRIENDLY and AMAZING! While having a race my daughter accidentally spilled her take out container and we had to interrupt a housekeeper and she made my daughter feel so much better just by being friendly and taking care of the spill for us. And they never batted an eye when we would run into one of them and ask for directions/disposable cups…etc Concierge , Servers and Kitchen staff?! Friendly, amazing and willing to go above and beyond. A staff member grabbed my kids free popsicles from the kitchen, and balloons randomly on our third night. Though we only enjoyed breakfast at the restaurant it was beyond delicious and the servers were superb! The shuttle that brings us to and from Universal & City walk runs every 15mins as advertised and the ride is quick and smooth. I rate this stay a 10/10!
Stayed 5 nights in Aug 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it.

My little family and I have always stayed at the Hilton next door to go to Universal Studios… this time, we switched to here because the prices were waaay better. And, it ended up being so much nicer than next door. Staff were friendly and so helpful. We’re staying here from now on.
Stayed 1 night in Aug 2025

10/10 Excellent

fleur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and its Walking distance from universal studios.
Stayed 1 night in Aug 2025

8/10 Good

Yu-Lun

Traveled with group
Liked: Staff & service, property conditions & facilities
Floor is dirty
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sam Antro Easter

Liked: Cleanliness, staff & service, property conditions & facilities
Good Property.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nataleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location
Stayed 3 nights in Aug 2025

6/10 Okay

Graham

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025