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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

Meeting facility
43-inch LCD TV with cable channels, TV
Exterior
Pool views, open select days
Water view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Universal Studios Hollywood
    ‪8 min walk‬
  • Warner Brothers Studio
    ‪6 min drive‬
  • Hollywood Bowl
    ‪6 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 465 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed

  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Suite, 2 Double Beds

  • 600 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, a heated pool, sun loungers

Hilton Los Angeles/Universal City

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (2450)
The price is $281
per night
includes taxes & fees
May 13 - May 14
Hilton Los Angeles/Universal City

About this property

Sheraton Universal Hotel

4-star Universal City hotel walkable to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Sheraton Universal Hotel provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Universal Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 47 per night)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 47 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2389 out of 3852 reviews
Rating 8 - Good. 751 out of 3852 reviews
Rating 6 - Okay. 357 out of 3852 reviews
Rating 4 - Poor. 185 out of 3852 reviews
Rating 2 - Terrible. 170 out of 3852 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was super friendly and helpful, and there’s a tram to Universal Studios/City Walk like every 15 min which was super helpful. Also breakfast package and room service were great!
Stayed 4 nights in Jan 2025

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the park. Very convenient
Stayed 2 nights in Jan 2025

10/10 Excellent

KAREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great other then the outlet in the bathroom so i had to fix my hair on the bed. I did report it and was told they would have it fixed which it wasn't.
Stayed 2 nights in Jan 2025

6/10 Okay

crystal

Disliked: Property conditions & facilities
Room was old, disappointed for the cost of the room. The bathroom tap never shut off
Stayed 5 nights in Jan 2025

10/10 Excellent

Carly

Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Shuttle to the city walk. We had a nice pool view room but it did get a little loud with everyone playing in the pool at night. But we were so tired it really didn’t matter.
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Zaria

Stayed 2 nights in Jan 2025

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay.

It was an amazing hotel amazing stay I will be back. Everything was very amazing. My kids loved it.
Stayed 1 night in Jan 2025

8/10 Good

Della, Reedley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Sherinda, Quartz hill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2025

10/10 Excellent

Senia A, Rolesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Universal Studios or anywhere in LA!
Stayed 3 nights in Jan 2025

10/10 Excellent

Taralee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! We will Stay here again
Stayed 3 nights in Jan 2025

10/10 Excellent

Nelson, Lodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and diverse staff.
Stayed 1 night in Jan 2025

8/10 Good

Brian

Stayed 1 night in Jan 2025

10/10 Excellent

Melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly, helpful, and service was great
Stayed 2 nights in Dec 2024

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upscale beauty

Always comfortable. My favorite place to stay when going to Universal Studios. Gives a great old Hollywood glamour
Stayed 1 night in Dec 2024

6/10 Okay

Darrin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
A little expensive to just lay my head down. Maybe it would be better if I was able to enjoy the hotel more.
Stayed 2 nights in Jan 2025

10/10 Excellent

Melissa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if going to universal studios! We stayed here for horror nights and the shuttle made it super easy to get to and back from the park!
Stayed 1 night in Nov 2024

4/10 Poor

Mary

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators did not work like a normal elevator. When inquired with staff, it was mansplained with a condescending tone. Got denied a to go order from the restaurant because they were closing in 10 minutes. The tvs are old and not properly mounted on the wall. The shuttle did not come every ten minutes as they claim. It’s more like twenty minutes. I will be staying at the Hilton the next time I visit.
Stayed 2 nights in Jan 2025

2/10 Terrible

Alannah Lee

Disliked: Amenities
Had to cancel trip due to all the insane fires In surrounding area and got refused a refund or even a partial refund even though cancellation was not my fault
Stayed 3 nights in Jan 2025

6/10 Okay

Haider

Liked: Staff & service
It wasn’t the cleanest hotel, and there were limited options for dining. Hilton is better
Stayed 1 night in Jan 2025