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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

Meeting facility
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Front of property - evening/night
Meeting facility
Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down comforters, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Universal Studios Hollywood
    ‪7 min walk‬
  • Warner Brothers Studio
    ‪4 min drive‬
  • Hollywood Bowl
    ‪4 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪10 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 465 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed

  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Suite, 2 Double Beds

  • 600 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Universal Hotel

4-star Universal City hotel walkable to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Sheraton Universal Hotel provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Universal Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 47 per night)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 47 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2385 out of 3857 reviews
Rating 8 - Good. 763 out of 3857 reviews
Rating 6 - Okay. 361 out of 3857 reviews
Rating 4 - Poor. 183 out of 3857 reviews
Rating 2 - Terrible. 165 out of 3857 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness, staff & service

Good...

Its was nice but nothing special besides the location. Really I only have one negative and that would be the room. We had a room for 3, two adults and a small child. King size bed and a pullout. The issue was the chair for the desk was large. I was too big to tuck under the desk. I had to move it out of the way every time I walked back and forth from the bed to the door.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Sheraton when we visited Universal Studios. It was a short walk to the park. Ask a staff member for the “short cut” and you will not have to walk up the whole hill. Room was clean and service was excellent. I would definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Adareli

Stayed 2 nights in Mar 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the Hotel Room was Very Good. Clean-ish, Modern look. However there was small things that could use improvement. The coffee machine in my room was a dirty from dried up water stains, making my wife fear it would get her sick. And the head rest lamp was not working at all. I hate to seem knit picky but when the room is priced at close to $300 a night I expect the room to at least be well maintained for all visiting guests.
Stayed 2 nights in Mar 2025

6/10 Okay

Carly

Traveled with family and small children
Pull out bed was a joke. Super small and rock hard!
Stayed 3 nights in Mar 2025

8/10 Good

Treeva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time-conveniently located to universal.
Stayed 2 nights in Mar 2025

2/10 Terrible

YANG

Traveled with family and small children
Disliked: Cleanliness
stayed at this hotel, and unfortunately, my experience was quite disappointing due to several issues with billing and overall efficiency. First, the hotel mistakenly charged me for two incorrect amounts totaling $247.03 ($102.49 $144.54). Despite contacting the front desk multiple times, the issue was not promptly resolved. It took several follow-ups and unnecessary delays to get any response. Furthermore, the overall efficiency of the staff was quite poor. Simple requests took an unusually long time to handle, and the staff seemed disorganized and lacking attention to detail. While the facilities were decent, the frustrating experience with billing errors and the lack of effective customer service overshadowed any positive aspects of my stay. I hope the management takes these concerns seriously and improves their internal processes to prevent similar issues for future guests.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
Beautiful place to stay and close to the universal park
Stayed 1 night in Mar 2025

10/10 Excellent

Cynthia, OCEANO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Universal Studios with free shuttle Rooms are clean and quiet. Good choices for breakfast at California's.
Stayed 1 night in Mar 2025

8/10 Good

Suruchi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Hayley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient for us and our family needs and was very clean and nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Simon-Peter

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Siriwan

Liked: Cleanliness, staff & service, property conditions & facilities
Best distance to Universal studio
Stayed 2 nights in Jan 2025

6/10 Okay

codi, atascadero

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was within walking distance of Universal Studio but the room we got was at the very end of the hall. Next to the freeway. We heard the cars all night long. Very hard to sleep even with the TV and the fan going. The shower leaked outside the door and no hot water in the sink. The beds were very hard..
Stayed 1 night in Mar 2025

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and wonderful staff

Totally awesome stay at this property. Wonderful staff including front desk personnel Oscar. Will definitely stay at this property again in the future.
Stayed 1 night in Mar 2025

10/10 Excellent

Vann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at this hotel because of how convenient it was to hop on the shuttle and get to Universal Studios in minutes. The room was very clean and well decorated.
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clientele-friendly atmosphere. The room was clean and well kept. Overall, Excellent comfort at a great price.
Stayed 2 nights in Mar 2025

10/10 Excellent

Isabella

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was helpful and it was in the perfect location for our trip.
Stayed 3 nights in Mar 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Margaret

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to stay close to Universal Studios Hollywood, this is your place. Love that the shuttle was a priority before other hotel, picked us first and dropped off at hotel at the end of the day. Convenient restaurant on site and great room service. Highly recommend
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2025

6/10 Okay

Tina

Traveled with family
Liked: Room comfort

Dated hotel

It's an older dated hotel and halls smell musty. We pre-checked in and they said they would text when room was ready. Never received a message. Cleaners were still cleaning on our floor until 10pm. Unacceptable when guests are trying to get sleep.
Stayed 1 night in Feb 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton is handy to Universal studios. It is easy getting around. They surprised my daughter with a cake as it was her birthday. We love this property.
Stayed 4 nights in Feb 2025