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Sheraton Universal Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Universal Hotel

Meeting facility
43-inch LCD TV with cable channels, TV
Water view
Pool views, open select days
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Universal Studios Hollywood
    ‪8 min walk‬
  • Warner Brothers Studio
    ‪6 min drive‬
  • Hollywood Bowl
    ‪6 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 465 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed

  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Suite, 2 Double Beds

  • 600 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Universal Hotel

4-star Universal City hotel walkable to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Sheraton Universal Hotel provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Universal Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 47 per night)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 47 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2364 out of 3826 reviews
Rating 8 - Good. 755 out of 3826 reviews
Rating 6 - Okay. 359 out of 3826 reviews
Rating 4 - Poor. 179 out of 3826 reviews
Rating 2 - Terrible. 169 out of 3826 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Young Gyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great accommodation close to Universal Studios. I had a really comfortable time staying with my child.
Stayed 3 nights in Nov 2024

2/10 Terrible

Yazhen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Expedia booked a wrong room type on behalf of me. I booked a two queen beds room but Expedia booked a king bed room for our 4 persons though the Expedia confirmation email mentioned two queen beds room. After arrived hotel, the frontdesk told us all room were sold out. After a 1 hour and 50 minutes phone conversation with Expedia support, I only get $150 refund for a total $730 two night stay. I am really disappointed with expedia service for such issue.
Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2024

10/10 Excellent

Lucia

Business traveler
Good service
Stayed 2 nights in Jan 2025

10/10 Excellent

Tatiana

Stayed 2 nights in Dec 2024

10/10 Excellent

Mherwyn, RIDGEWOOD

Stayed 2 nights in Dec 2024

4/10 Poor

Mandeep

Traveled with family and small children
Not happy with room
Stayed 4 nights in Dec 2024

8/10 Good

Martin Ulloa jr

Traveled with family
Liked: Cleanliness
The proper t y is an iconic , hotel, but the staff was not very welcoming or greeatable due to the new year experience.
Stayed 1 night in Dec 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For me nothing unique. But. Convenient to where I was going
Stayed 3 nights in Dec 2024

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer service, nice hotel
The hotel location was perfect, the hotel itself was great but the staff were an issue. We obviously booked for a two day cisit to universal and checked in late after a day in the park. When we arrived in the room the sofa bed wasnt made up, somwe called reception and they tood us to donit ourselves. There wasnt enough sheets tomdo it and we were made to feel very unwelcome and blamed us! Poor service
Stayed 1 night in Dec 2024

10/10 Excellent

lilieth

Liked: Cleanliness
Stayed 2 nights in Dec 2024

2/10 Terrible

Anuhea

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When you pay this kind of money for a stay you expect a certain standard or effort and attentiveness from the staff. On the first day of our stay the shower didn’t work and the handle actually broke off. Our flight was delayed and we called the front desk around 12:30am and waited for their technician for over an hour but because we were so tired we called back to cancel. The next morning we went to the front desk and requested our room to be cleaned and our shower to be fixed around 9am. We had a long day but when we arrived after midnight our room was not cleaned and the shower had NOT been fixed. This would now be 2 days of no showering. Called front desk again and held for the supervisor who finally got the technician after almost 40 minutes. The shower was fixed. The next day we came back and the Kleenex wasn’t stocked, there was not enough towels so we had to share because again we are back after midnight, there was no shampoo or conditioner in the bottles they were empty so clearly cleaning service did not check. The following day there was no bath towel so we had to use face towels for the floor and almost slipped because the shower doesn’t keep the water in the bath. No complimentary water was refilled and also for a family of 4 they only give 2 water bottles. On the day before our last day the cleaners left trash in the trash can and used globes on the floor. For their grab and pay food they don’t let you know that there is no condiments and apparently it’s not a
Stayed 5 nights in Dec 2024

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Jian

Stayed 3 nights in Dec 2024

2/10 Terrible

Amandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 3 rooms with 2 queen size beds each through Expedia but given King size sofa beds for all rooms . Manager told me it’s Expedia who messed up and they told me vice versa
Stayed 2 nights in Dec 2024

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Visna

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was excited to celebrate my son’s 21st birthday. When we arrived our sink was dirty. Hair in the drawers and floors nasty. Not worth the price.
Stayed 2 nights in Dec 2024

10/10 Excellent

JING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Universal Studio.
Stayed 2 nights in Dec 2024

6/10 Okay

Peter

Traveled with family
Disliked: Amenities
Our family of 3 stayed 3 nights over a weekend. The property looks nice and the young valet that initially greeted us was good. The gentleman who checked us in was quick and efficient. Room looked updated but small. Could have been cleaned a better as we noticed hair from previous guests around the entry area. One of the curtains was broken so it wouldn’t close all the way to block sunlight. The bed was very uncomfortable as was the pillows. My wife and I didn’t get one good nights rest. Then the cherry on top was the noise from the folk next door. You can hear everything like they’re in the same room as we were. On the last night a new guest with a small dog kept us up as he would clear his throat every few minutes and his dog would bark constantly. I reported this to the front desk in person and the lady just said “oh, sorry about that” and that was it. We left.. I thought we’d give Sheraton Universal a try but after this first experience I do not recommend staying here. Had a much better experience at the Hilton just a bit up the hill.
Stayed 2 nights in Dec 2024

4/10 Poor

Gabriel

Stayed 1 night in Sep 2024

8/10 Good

hazel

Stayed 3 nights in Dec 2024

10/10 Excellent

Zhiyong

Stayed 3 nights in Dec 2024

8/10 Good

Francine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms nd wished they had more restaurants to eat at.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We visited universal studios and stayed at the Sheraton hotel for one night, we had a great experience and we will keep coming back. Thanks!
Stayed 1 night in Dec 2024

6/10 Okay

Joy

Liked: Staff & service
Stayed 1 night in Dec 2024