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SureStay Hotel by Best Western Ontario Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Business center
Outdoor pool
Reception
Iron/ironing board, free cribs/infant beds, free rollaway beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Toyota Arena
    ‪4 min drive‬
  • Ontario Mills Shopping Mall
    ‪4 min drive‬
  • Ontario Convention Center
    ‪4 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

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includes taxes & fees
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About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Guasti
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. This Ontario hotel also offers an outdoor pool, a vending machine, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

SureStay Hotel by Best Western Ontario Airport is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 540 out of 1081 reviews
Rating 8 - Good. 275 out of 1081 reviews
Rating 6 - Okay. 132 out of 1081 reviews
Rating 4 - Poor. 84 out of 1081 reviews
Rating 2 - Terrible. 50 out of 1081 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lance

Business traveler
Disliked: Staff & service
No way stay
They provide two packages of coffee in the room. one regular and one decaf. But no sweetener, creamer or stir sticks. When we asked the front desk about this they told us that this was the hotel policy. When we arrived we parked close to the lobby entrance. We had an early flight and when departing the lobby was locked up. The desk clerk told us we had to exit on the opposite side of the building and walk around the entire building to get to our car. Room was not in great shape. Damage to the mirrors and a rickety chair in the room. The door for the bathroom was a very heavy pocket door with very little to grasp onto to close. My wife could not even move the door and I could not get it clised all the way. Maintenance not good.
Stayed 1 night in Dec 2024

10/10 Excellent

Evette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas present
Awesome stay! This is the second time in a month that we have been to Southern California. Great place to stay and reasonable prices. Went to a Kings game and Santa Monica Pier!
Sunset off Santa Monica Pier
Sunset
Sunset
Kings Game
Stayed 1 night in Dec 2024

4/10 Poor

Michelle

Disliked: Property conditions & facilities
I stayed with my mom and brother. Upon checking in, the bathroom in the lobby ran out of hand soap. We were checked in but had to go back to the lobby to request for another room. The initial room was dirty (i.e., 1 of 2 beds has someone's hair underneath the covers and had a stain almost looked like blood, the 2 of 2 beds looks ruffled, either it was changed but not made well, or was not changed and was just quickly put back together. The bathroom was walls has stains.). We were relocated to another room which (no hair or stain on the beds but the bed skirts were ripped and had white stains on them - id like to think of them as baby milk). The only reason for 2 stars is for Darryl at the front desk during the night shift (he took my concerns seriously and made the relocation process quickly and easy), and the parking and outer look of the building looks ok; the other front desk lady in the day time was not too friendly. She did not even bother asking about our stay when she called to ask why i was in the room or during my checkout (apparently they forgot to update my room number when they relocated us). We were only there a few hours during our stay so it was ok. I would not recommend for anyone on real vacation experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

8/10 Good

Donato

Stayed 1 night in Dec 2024

6/10 Okay

Ayanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not the most comfortable beds. Couldn’t sleep, ended up leaving at midnight.
Stayed 1 night in Dec 2024

8/10 Good

Todd C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff makes the difference
We had a last minute reservation after our flight was diverted to Ontario Ca, and the night manager Michael was so helpful and friendly. Although it’s a slightly older facility, the staff is dedicated to making the customers comfortable. It was spotless, pleasant, and every staff member we met was really great.
Stayed 1 night in Dec 2024

10/10 Excellent

Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Tari

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Scary people tried to open our door several times in the night. Room was on the bottom floor, doors were not secure. Group of young adults were running up and down trying other people's doors as well. Secluded area, no help available.
Stayed 2 nights in Dec 2024

8/10 Good

Arthur James

Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Stayed 1 night in Oct 2024

10/10 Excellent

Argelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Joseph

This hotel is next to the freeway. The traffic noise is insanely loud. The breakfast was horrible.
Stayed 3 nights in Nov 2024

6/10 Okay

Christina

Business traveler, Traveled with partner
Beds are comfortable. Shower head needs to be updated, hardly any water pressure. The evening receptionist was friendly and kind, but the morning receptionist was cold and acted like it was a bother for her to check me out.
Stayed 2 nights in Nov 2024

10/10 Excellent

Deborah, Murrieta

Stayed 1 night in Nov 2024

8/10 Good

Pieter

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Sacha

Stayed 1 night in Oct 2024

10/10 Excellent

Linda, Twenty Nine Palms

Liked: Cleanliness, amenities
Friendly fast efficient and comfy beds
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 3 nights in Oct 2024

8/10 Good

Shannetta

Liked: Cleanliness, staff & service
The property is an secluded area and safe. Staff nice.
Stayed 1 night in Oct 2024

6/10 Okay

Karina

Liked: Cleanliness, staff & service
Disliked: Room comfort
AC and elevators were down for the second day. It was horrible. Sleeping in a hot room.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024