2/10 Terrible
Quinn
Jun 15, 2025
Disliked: Property conditions & facilities
I booked this room specifically due to the advertisement of a private balcony, jacuzzi tub, king suite for myself and my husband for a pre Father’s Day gift. The balcony was dirty and the jacuzzi tub didn’t work. We talked to staff, asked for a refund due to the jacuzzi not working, balcony dirty and being unable to change the channels on the tv. Front desk staff advised us to email the website we booked to request a refund. I tried to process a refund however it’s still saving process on my end. I would like a refund or a free stay with the things in the room working properly as we were not able to enjoy the amenities that we specifically booked the room for.
Quinn
Stayed 1 night in Jun 2025