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The Westin Pasadena

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Westin Pasadena

Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
View from property
Banquet hall
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
191 N Los Robles Ave, Pasadena, CA, 91101
  • Pasadena City Hall
    ‪6 min walk‬
  • Paseo Colorado
    ‪9 min walk‬
  • Pasadena Convention Center
    ‪10 min walk‬
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪47 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 2 Double Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed

  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Corner

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Courtyard by Marriott Pasadena/Old Town

Pool
Hot Tub
Pet friendly
Free WiFi
4.4 out of 5, Excellent, (506)
The price is $257
per night
includes taxes & fees
Feb 5 - Feb 6
Courtyard by Marriott Pasadena/Old Town

About this property

The Westin Pasadena

4-star Pasadena hotel close to Rose Bowl Stadium
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Westin Pasadena offers 350 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Pasadena hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The Westin Pasadena features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

The Westin Pasadena is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Living Room Lobby - Onsite bar.
The Store - This café serves light fare only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 11.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 17 per night)
  • Valet parking on site (USD 22 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Living Room Lobby
  • The Store
  • Ventanas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Fee for in-room wired internet: USD 11.95 per night (rates may vary)
  • Self parking fee: USD 17 per night
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pasadena Westin
Westin Hotel Pasadena
Westin Pasadena
Westin Pasadena Hotel
The Westin Pasadena Hotel Pasadena
The Westin Pasadena Hotel
The Westin Pasadena Pasadena
The Westin Pasadena Hotel Pasadena

The Westin Pasadena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 740 out of 1218 reviews" "
Rating 8 - Good. 221 out of 1218 reviews" "
Rating 6 - Okay. 124 out of 1218 reviews" "
Rating 4 - Poor. 78 out of 1218 reviews" "
Rating 2 - Terrible. 55 out of 1218 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jan, San Francisco

Liked: Staff & service
For the last 5 years plus stayed twice per year. It was always immaculate. As of late the maintenance of the rugs seemed missing. Never before where there spots in the room on the floor. Maybe let someone double check the room? For the rest good restaurant in the hotel, safe parking and friendly service all round.
Stayed 1 night in Oct 2024

8/10 Good

Jan, San Francisco

Liked: Staff & service, amenities, property conditions & facilities
It is starting to show lack of upkeep. Stayed twice a year for the last 5 years.
Stayed 1 night in Oct 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in not that interesting a neighborhood.
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not your typical Westin property
Unfortunately, no early check-in was available. While we waited, drinks were not cheap at the bar, and the ladies' restroom off the main lobby was very dirty. The valet service at checkout time was a long wait, which a hotel should know in order to schedule staffing for checkout.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay based on information stated above.
Stayed 1 night in Oct 2024

10/10 Excellent

Nathaniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Oct 2024

8/10 Good

jeffrey

Traveled with partner
Liked: Staff & service
Great location. Have stayed there many times. Rooms look as if they are from the 1990s and need to be upgraded. But still, a solid hotel. Great staff!
Stayed 1 night in Oct 2024

2/10 Terrible

Boris

Stayed 1 night in Sep 2024

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Reza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel with excellent service
Stayed 2 nights in Oct 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and in a great location. Close to many restaurants. Loved the bar on property. Pool area very nice as well!
Stayed 2 nights in Oct 2024

4/10 Poor

Rick

Stayed 2 nights in Oct 2024

10/10 Excellent

Syressa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2024

10/10 Excellent

Teri

X
Stayed 2 nights in Oct 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
From the moment I arrived it was horrible customer service, unfriendly and unable to provide any real customer service or kindness or respect for guests. The hotel was over booked, understaffed, staffed with rude non customer service friendly trained staff. Cleanliness of the hotel is questionable and had to change rooms because heavy chlorine smell throughout 6th floor. Only 3 elevators in the hotel and took 25 minutes to leave the hotel from the 3rd floor due to over crowded elevators at 9am Sunday morning. Major safety concern if you asked me. I truly couldn’t wait to check out. Never been more disappointed by a Marriott property.
Stayed 2 nights in Oct 2024

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bar and restaurant was understaffed for the amount of people staying for a big game at the Rose Bowl. The bartender/ waitress was doing her best but could not keep up. We would have stayed longer at bar if service was better.
Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2024

6/10 Okay

Doris

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Business hotel.
This is a business hotel, old school, with dark wood furniture and no frills. Not as close as I would have liked to visit Old Pasadena. No pad or pen in the room. No Keurig (there is another drip coffee maker). Amazing car valet service. Very expensive breakfast and no buffet. And to my surprise there was a dirty napkin on the floor of the patio from 10am until at least 8pm that no one picked up. Really?
Stayed 3 nights in Oct 2024

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2024

6/10 Okay

Christopher

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Should have been a better superior room experience
We have stayed some time ago at this Westin and we did get a fabulous view from our room over the downtown. The hotel is in a great area and walking distance from downtown. However, although the lobby and downstairs facilities all look good our superior room felt a little tired in terms of the decor and we did have some issues we were not expecting. There was some sticky residues on the light switches as if they had not been cleaned. That really leaves a bad impression as cleanliness should be priority #1 after the last few years. Window handles were broken and could not properly shut the window once opened. Our shower was not working correctly and both showers heads came on at once and could not find a solution to it. The elevators were also very slow. We weren't the only ones to comment on this as on more than one occasion it took over 3-4 minutes for an elevator to arrive.
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Oct 2024

2/10 Terrible

Erica

Business traveler
Disliked: Room comfort
Not what I expected
If you drive an SUV use valet. Self parking is mostly compact. Had to park in two spots and was afraid of getting towed. Booked a king through hotels.com, since it’s a 3rd party booking they downgraded me to 2 doubles.
Stayed 1 night in Oct 2024

10/10 Excellent

Rita

Stayed 1 night in Sep 2024

6/10 Okay

Peter

Stayed 1 night in Oct 2024