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Los Barriles Vacation Packages

We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

Every thing in this property was amazing from rooms cleanest food except the beach but they had the option to take you to their sister property 15 minutes away and you can enjoy the beach and everything is also included It took the shuttle 20 minutes to get there Overall it was a very good experience 😃

The best resort! We got upgraded to novaispania since our group was larger than 10 and instead of getting two villas at montecristo they gave us a mansion in novaispania. Definitely recommend!

Calidad y tranquilidad!

Good

I enjoyed my stay